12 December 2005
12 December 2005
Xansa selected as preferred supplier for major Department for Regional
Development (DRD) Water Service
customer services contract in Northern Ireland
Xansa, the outsourcing and technology company, is pleased to announce that The
Department for Regional Development Northern Ireland (DRD) has selected a
Xansa-led consortium as the preferred bidder for provision of the new Department
for Regional Development (DRD) Water Service customer billing and contacts
system. Xansa's consortium includes Echo Managed Services and AMT-Sybex Ltd.
It is intended that the contract will be awarded to the consortium before the
end of 2005, subject to completion of contractual agreements and other
government purchasing approvals.
Following award of the contract, the successful bidder will become the private
sector partner working with DRD Water Service on provision of "best in class"
customer billing and relations management services over the next seven years.
The contract sets performance targets which will ensure industry leading
standards of service, fast local response to customer enquiries and continuous
improvement in standards of service provided.
The implementation period will commence in January 2006 with full operation
planned by April 2007. A new Customer Relations Centre for Water Service will
be opened in April 2007, creating over 180 additional new jobs in the Belfast
In addition to replacing current non-domestic billing and customer enquiry
systems, the new service will also be capable of delivering domestic bills under
the proposed new charging arrangements to be introduced by Northern Ireland
Water Limited when the Government owned Company is established in April 2007.
Gordon Stuart Giles Sanderson, James Melville-Ross
Finance Director, Xansa Financial Dynamics
Tel : + 44 (0)8702 416181 Tel : + 44 (0)20 7831 3113
Xansa is an outsourcing and technology company. Committed to delivering
guaranteed business outcomes through a combination of technology and process
expertise, Xansa gives its clients the freedom to do more with their business.
Strong relationships, commercial innovation and an integrated Indian delivery
capability ensure that Xansa drives real and long-term cost reductions,
performance improvements and new ways of working tailored to each client. The
services Xansa provides are Business and Technology Consulting, IT
Implementation, IT Outsourcing and Business Process Outsourcing. Head-quartered
in Reading, Berkshire, Xansa is listed on the London Stock Exchange (LSE: XAN)
and has over 6800 people in the UK and India.
This information is provided by RNS
The company news service from the London Stock Exchange