Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email in the first instance.

 Information  X 
Enter a valid email address
  Print      Mail a friend       More announcements

Tuesday 22 March, 2005

Strategic Rail Auth

Re: East Coast Franchise

Strategic Rail Authority
22 March 2005

                            Strictly embargoed until 07.00am on Tuesday 22 March
                                                                   22 March 2005

                     Biggest Deal in European Rail History
                    Marks East Coast Franchise Announcement

The Strategic Rail Authority today announced that GNER has won the new franchise
to operate InterCity East Coast Main Line services.

In terms of a pure railway concession it represents the biggest financial
transaction in European railway history.

The franchise replacement was completed in record time, ensuring that the new
franchise starts operations on the target date of May 1st 2005.

Under the new franchise contract, GNER will pay £1.3bn over the life of the
franchise, in premium, to the government for reinvestment in the rail network,
and will deliver specific and demonstrable commitments which will underpin high
levels of customer care and service quality.

Secretary of State for Transport, Alistair Darling said:

'The Government wants to see improvement in the quality of service to passengers
as well as a good deal for taxpayers.

'GNER is committed to improving punctuality and reliability of its services
along the entire East Coast route.  It will refurbish carriages and invest in
stations, as well as maintaining the high levels of on board service. Extra
staff will also be recruited to provide added passenger security.

'Improvements like this will encourage more and more people to travel by train
along the route.'

SRA Chairman, David Quarmby said:

'It was vitally important to ensure that this new franchise was signed and
delivered for a 1 May start date.  Congratulations to all concerned - it ensures
continuity in the delivery of this important intercity service, with benefits
for passengers and taxpayers alike'.

The benefits for passengers will be:
•    £75m of new investment in the High Speed Trains, including the complete 
     interior, and exterior refurbishment  of all the diesel HST's and the
     re-engining of the power cars to improve their reliability and performance;

•    £25m of new investment in stations;

•    18 new Special Constables along the line of route;

•    £3m of investment in customer security measures both at stations, car parks 
     and on-trains;

•    £5m of investment in depot facilities;

•    New half hourly London-Leeds services throughout the day;

•    A commitment to develop a newly electrified stretch of track south of 
     Leeds, providing greater Leeds to London capacity;

•    A contractual commitment to restore operational performance to better than 
     pre-Hatfield levels, culminating in a PPM of 90% by 2010 and staying there
     or above;

•    Up to £5m investment over the franchise term in improving access to
     franchise facilities for the disabled;

•    900 new car parking spaces along the line of route, focusing on known areas 
     of under capacity;

•    50 new FastTicket machines along the line of route at key stations;

•    60 additional revenue protection staff.

Notes to Editors:

1.   The franchise is for 7 years from May 1st 2005 with an automatic 3 year
     extension subject to agreed performance targets being met.

2.   The franchising team was led by Nicola Shaw, Managing Director, Operations 
     at the Strategic Rail Authority and the contract was negotiated by Peter 

3.   Additional benefit to taxpayers and passengers are:
     •    A new early morning-peak service from Peterborough to London;
     •    Establishment of a new staff 'University' for the development of
          leadership, management and customer service skills and culture across 
          the franchise;
     •    The extension of current wi-fi facilities across the fleet;

     •    Web and internet retailing of tickets;

     •    Ticket barriers at Peterborough, Durham and Newcastle;

     •    A new website detailing all aspects of the franchise services
          including facilities for cycles;

     •    Improved conditions for the carriage of cycles on trains;

     •    Covered cycle facilities at stations;

     •    Through-bus tickets at key destinations along the line of route;

     •    Investment in Taxi-Bus facilities for easy access to and from key
          stations for GNER customers.

                  SRA Press Office 020 7654 6339 / 6858 / 6857

    Latest news and announcements from the SRA can be viewed on our website:

                      This information is provided by RNS
            The company news service from the London Stock Exchange