Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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Capita Group PLC (CPI)

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Thursday 01 December, 2011

Capita Group PLC

BBC selects Capita to administer TV licensing

1 December 2011

BBC selects Capita as preferred partner to administer TV licensing for a
further 8 years

The Capita Group Plc (`Capita') has been selected by the BBC as its preferred
partner to administer the TV Licensing service for an 8 year term under a
contract expected to be worth approximately £560m. The contract is due to be
signed in early December with a commencement date of 1 July 2012.

Capita will re-engineer the current service delivery model and harness advances
in technology and analytics to increase the TV Licensing revenues collected,
while also reducing the current servicing costs. The new contract represents
cost savings of over £220m for the BBC over the life of the contract.

Capita will be working closely with iQor and CSC and in partnership with the
BBC to create an innovative, customer-focussed service that can be delivered
more cost effectively while consistently meeting the high expectations of the
BBC and its customers. iQor's cash payment services will be fully integrated
with the wider service to create an optimal end-to-end service and CSC will
continue with modernising the existing IT systems to create greater flexibility
to meet future requirements.

Commenting on the announcement, Capita Group CEO, Paul Pindar, said: "Through
our current contract we have consistently delivered real value to the BBC,
helping to drive down evasion and increase revenues collected. We now have an
opportunity to build on these achievements and look forward to introducing
additional innovation and techniques to deliver a highly customer centric
service that creates further value to the BBC and its customers."

Zarin Patel, BBC Chief Financial Officer, said: "This contract represents great
value for the licence fee payer. Capita's bid was the best both in terms of
innovation and efficiencies and so offered best value for money. The success of
recent efforts by the BBC and TV Licensing to encourage people to pay via
Direct Debit and use self-serve channels such as the web has enabled us to
re-structure the new contract to realise the savings benefits. Additionally,
savings have been achieved by consolidating what were previously two


For further information:

The Capita Group Plc

Tel: 020 7799 1525

Paul Pindar, Chief Executive

Shona Nichols, Corporate Communications Director

Media enquiries

Caroline Mooney, director

Capita Group media relations

Tel: +44 207 654 2152 or +44 207 654 2399 (out of hours)

Email: [email protected]

Notes to editors:

The Capita Group Plc is the UK's leading provider of BPO and integrated
professional support service solutions.  With around 45,000 employees at more
than 350 sites, including 64 business centres across the UK, Ireland, the
Channel Islands and India, the Group uses its expertise, infrastructure and
scale benefits to transform its clients' services, driving down costs and
adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a
constituent of the FTSE100 with revenues for 2010 of £2,744 million.  Further
information on The Capita Group Plc can be found at:

CSC is a global leader in providing technology-enabled business solutions and
services. Headquartered in Falls Church, Va., CSC has approximately 97,000
employees and reported revenue of $16.2 billion for the 12 months ended
September 30, 2011. For more information, visit the company's website at

iQor ( provides business process outsourcing to some of the
best-known companies in the world from 31 Centers of Excellence in five
countries and four continents. iQor's nearly 14,000 employees work with
state-of-the-art technology that affords maximum flexibility to iQor customers
to tap the best skills of a global workforce. It serves clients from a range of
industries including financial services, telecommunications and government. Its
services include customer care, customer retention and revenue recovery.

a d v e r t i s e m e n t