Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email in the first instance.

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Capita Group PLC (CPI)

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Tuesday 28 June, 2011

Capita Group PLC

London Borough of Lambeth Contract

RNS Number : 2198J
Capita Group PLC
28 June 2011




28 June 2011


Capita selected by London Borough of Lambeth to form new collaborative partnership


The Capita Group Plc ('Capita' or 'the Company') today announces that it has been appointed as preferred bidder by the London Borough of Lambeth, following a competitive tender process, to form a collaborative partnership. The partnership will deliver a range of services encompassing and extending the existing revenue collection contract administered by Capita and additional services including management of the Council's call centre operations, ICT support services and a benefits resilience service. For these core services, the contract is expected to be worth £60m over 10 years with the option to extend for a further five years.


The partnership is a result of the Council's Revenue, Benefits and Customer Services ('RBCS') commissioning programme which aims to enhance the customer experience of its citizens, secure value for money and deliver wider community benefits. The commissioning programme allows for the opportunity to widen the scope of the contract up to £300m to achieve further efficiencies and service improvements for the Council and other third parties through the shared services offering.


Councillor Paul McGlone, Lambeth Council Cabinet Member for Finance said: "We are determined to make the whole experience of contacting the Council easier and as hassle free as possible. The new partnership with Capita will ensure we continue to improve the quality and standard of contact with our residents, but also save money. The service model proposed by Capita is flexible and scalable over time, meaning it is 'future proofed' for changes in the way people communicate with us. This will lead to a much improved experience when people contact us to pay their council tax, inquire about their benefits, find out about a service or report a problem."


Paul Pindar, Chief Executive of The Capita Group Plc commented: "Our understanding and relationship with the London Borough of Lambeth has developed strongly since 1997 and this new phase and collaborative partnership will further enhance the Council's services. Capita will support the Council in transforming their business processes and achieving further service improvements that will deliver valuable benefits to Lambeth's citizens and cost savings for the Council.


"Added value for the community is a key element of the partnership, particularly focusing on young people and unemployment. Capita's Community Development Trust will allocate £500,000 to provide targeted support for Lambeth residents including mentoring, training and employment opportunities. We look forward to developing the partnership with the Council and other stakeholders and making a real difference to the local community."


The partnership is projected to achieve savings of more than 16.5% or £10m over the life of the contract and generate an additional £5m in council tax revenue for the London Borough of Lambeth. Since the original contract commenced in 1997, council tax collection has increased from £40m to £106m with collection rates up from 78.6% to 94.6% in the same period. To facilitate further efficiencies and service transformation and to allow residents to deal with the Council how and when they wish, Capita is investing £6.5m in new technology over the course of the contract.





For further information:


The Capita Group Plc

Tel: 020 7799 1525

Paul Pindar, Chief Executive

Shona Nichols, Corporate Communications Director


Media enquiries:

Capita press office

Eleanor Pinkerton

Tel: 0207 654 2192 or 020 7654 2399 (out of hours)


Note to editors


The Capita Group Plcis the UK's leading provider of BPO and integrated professional support service solutions.  With 37,000 people at more than 350 sites, including 64 business centres across the UK, Ireland, the Channel Islands and India, the Group uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2010 of £2,744 million. Further information on The Capita Group Plc can be found at:





This information is provided by RNS
The company news service from the London Stock Exchange