Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email in the first instance.

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Capita Group PLC (CPI)

  Print      Mail a friend       Annual reports

Friday 28 March, 2003

Capita Group PLC

Re Contract

Capita Group PLC
28 March 2003
                                                                   28 March 2003

                         SCHEME FOR FURTHER SEVEN YEARS

The Department for Education and Skills ('DfES') has signed a contract
appointing Capita Group Plc ('Capita') to administer the Teachers' Pension
Scheme, the second largest pension scheme in the country.  The contract is worth
£62  million over the next seven years, effective from 1 October 2003.  Capita's
specialist pensions administration business, Capita Hartshead, has administered
the Teachers' Pension Scheme since 1996.

Commenting on the award, David Miliband, School Standards Minister, said: 
'Capita's proposal offers value for money and high quality service for members,
pensioners and employers.  We look forward to Capita building on what it has
achieved throughout the present contract.  The re-appointment will be welcomed
by the teacher unions and the National Employers' Organisation who see real
benefits for their members in the Capita proposal.'

Rod Aldridge, Executive Chairman of Capita, said: 'Our selection, once again, by
the DfES, demonstrates that we are a partner who can deliver continuous service
improvement and modernisation. We look forward to working with the DfES to
continue to provide a high quality service and to build on the service
improvements we have achieved over the past seven years, keeping pace with
legislative change and the increasing expectations of members, pensioners and
employers.  Just as the initial contract was a strategic milestone for Capita
back in 1996, again today it is of strategic importance as we become a
significant force in the Life and Pensions market.'

Throughout the course of the initial contract, Capita undertook key step changes
to the service to increase efficiency and raise quality.  Processes were
re-organised, streamlined and automated whilst more flexible, responsive
customer access services were introduced.  Staff were trained to become
multi-skilled and a clear focus was placed on staff motivation and management.

Further modernisation and innovation will be introduced throughout the new
contract.  The service will be reshaped and a new technology platform introduced
to provide flexibility to meet the changing needs of the stakeholders,
e-government, business targets and future policy initiatives and legislation.

Mike Addenbrooke, Managing Director of Capita Hartshead, commented: 'The
pensions environment is moving into a further period of change and, as the
largest independent pensions administrator, Capita is able to bring experience
to bear to assist the Department to respond effectively.  The service
enhancements we will undertake will provide truly modern access and support for
stakeholders and a service that reflects wider industry standards.'

Migration of remaining legacy systems to Capita's wholly owned technology suite,
Hartlink, will provide a flexible and extendable platform to underpin change and
facilitate service transformation.  This robust and proven technology will
enable Capita to meet individual stakeholder needs and deliver flexible service
access.  Further automation of work distribution and processes alongside the
embedding of verification routines and fully auditable case tracking will drive
through additional service efficiencies.  The new service platform is capable of
supporting new technologies such as WAP, SMS text messaging, 3G communications
and, into the future, interactive digital television (iDTV) and their associated
work methodologies offering huge benefits of flexibility and efficiency for the


For further information:

The Capita Group Plc                           Tel           020 7799 1525
Rod Aldridge, Executive Chairman
Paul Pindar, Chief Executive
Shona Nichols, Group Marketing Director

Press Office                                   Tel           020 7544 3141

Finsbury                                       Tel           020 7251 3801
Morgan Bone
Mark Harris

Notes to Editors:

The Capita Group Plc, is the UK's leading provider of integrated professional
support service solutions. The Group's service capabilities encompass customer
services, financial services, human resource services, software services,
systems and strategic support and property services delivered to both public
sector and private organisations. With over 17,000 employees at more than 200
offices across the UK, Capita is quoted on the London Stock Exchange (CPI.L),
and is a constituent of the FTSE 100, with revenues for 2002 of £898 million.

Capita's pensions administration business operates under the name of Capita
Hartshead to reflect the major stake in the pensions' administration market
formerly occupied by Hartshead Solway - whose sole business is related to
pensions administration.  Capita Hartshead has been commended for pensions
administration in the recent prestigious Pensions Management Awards.

For the second consecutive year, Capita has won Management Today's Most Admired
Support Services Company Award.  Further information on Capita Group can be
found at:

                      This information is provided by RNS
            The company news service from the London Stock Exchange