Presentation to Analysts
Lloyds TSB Group PLC
17 October 2001
109/01 17 October 2001
CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME
At a meeting with analysts in London today, Lloyds TSB provided a
demonstration of its Customer Relationship Management (CRM) and real-time
banking systems which have recently been rolled-out throughout its UK branch
network.
The key areas covered in the meeting are: -
* The national roll-out of the Group's CRM programme.
* The Group's business segmentation policies, particularly in retail
banking, business banking and wealth management.
* Improvements experienced so far that highlight strong growth in product
sales and increased customer acquisition and retention.
* The success of the Group's range of added value current accounts.
No new material information was disclosed and a copy of the presentation
slides used is available at www.lloydstsb.com.
- ends -
For further information:
Analyst Enquiries
Mike Oliver
Lloyds TSB Investor Relations
020 7356 2167
Media Enquiries
Lloyds TSB Press Office
020 7626 1500
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