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KCom Group Plc (KCOM)

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Tuesday 19 June, 2012

KCom Group Plc

2011/2012 Annual Financial Report

RNS Number : 7188F
19 June 2012



KCOM Group PLC (the 'Company')

Regulated Information

19 June 2012



Publication of documents: 2011/2012 Annual Report and Notice of Annual General Meeting


Further to the preliminary results announcement on 22 May 2012, KCOM Group PLC announces that the following documents have today been posted or otherwise made available to shareholders:


·      Annual Report and Accounts for the year ended 31 March 2012;

·      Notice of the Company's Annual General Meeting to be held at KC Stadium, Hull at 11am on 19 July 2012; and

·      Proxy Form for the Annual General Meeting.

The above mentioned documents (except for the Proxy Form) are also available on the Company's website at and in accordance with Listing Rule 9.6.1 a copy of each of these documents has been submitted to the National Storage Mechanism and will shortly be available for inspection at

A condensed set of the Company's consolidated financial statements (including related party transactions) and information on important events that have occurred during the financial year and their impact on the financial statements was included in the Company's announcement of its preliminary results on 22
May 2012. That information, together with the information set out below, which is extracted from the Company's 2011/2012 Annual Report, constitutes the information required to comply with DTR 6.3.5.


Principle Risks and Uncertainties



Change in level of risk

Why is it important?

What are we doing to mitigate the risk?


Security and resilience of IT, networks and data


As before


We operate communication networks across the UK and host data for customers alongside operating our own IT systems internally. This means that we are dependent on the secure operation and resilience of our information systems, networks and data.


We have various policies and procedures in place across the Group to ensure that we maintain best practice and appropriate compliance in relation to all of our key systems and networks.


All new starters are made aware of these policies and procedures through their induction and we have launched mandatory online training for all employees and contractors during the year.


The Risk Committee considers specifically information security at each meeting and monitors the ongoing mitigation of the specific risks identified.


We have held the ISO 27001 Information Security Management standard since 2007, which demonstrates the robustness of our security processes and the continuous improvement required by the standard.



Reliance on key third party partners and suppliers


As before


Our strategic agreements with BT and Phoenix IT Group mean we are dependent on the performance of these third parties to provide certain services to our customers.


We use dedicated teams to maintain close relationships with our key partners and suppliers. These relationships have continued to work well during the year. We have appropriate contracts and service levels in place and monitor performance to ensure that our customers are receiving the best

possible service at all times.



Business continuity


As before


Business continuity in the event of a crisis or disaster is a risk we continue to monitor and mitigate against.


It is essential to many of our customers that we can continue to provide services

even when a significant incident occurs.


This continues to be a key area of focus across the Group. We are currently working towards compliance with the BS 25999 Business Continuity standard and have now achieved this

in the Network Services, Managed Services and Collaboration activities of our Kcom brand.


A comprehensive testing programme has been implemented during the year to test our business continuity plans. Any learning points arising from these tests are fed back into the plans to ensure that these reflect the most efficient and effective way of keeping our critical processes operating in the event of an incident.



Customer service and delivery




One of the ways in which we seek to differentiate ourselves from our competitors is in the service and delivery that we provide to our customers.


Failing to deliver a service that differentiates us would clearly result in us failing to meet one of our key business objectives.


Over the last year we have organised our Customer Operations team within our Kcom brand to ensure that our people are focused primarily on our customers and to ensure that wherever possible we strive to meet or exceed customer expectations.


We have invested also in upgrading our network monitoring systems to enable us to provide a much better quality service to our managed service customers. We have a dedicated Customer Experience team and measure regularly our performance with customers through customer satisfaction surveys, which we plan to continue.



Recruitment and retention of the right people


As before


People are our greatest asset and ensuring that we recruit and retain the right calibre of people with the right skill-set is key to the success of our business.


We have a comprehensive people strategy in place which aims to ensure that we recruit and retain the right people for our business. In the year the focus of the people strategy has been on strengthening the leadership capability within the business and on developing a clear set of values to drive the culture of the business. In the coming year, the focus will expand to identifying and managing our talent and ensuring that our recruitment, reward and retention strategies are strengthened further.



Statement of Directors' Responsibilities

Each of the Directors, whose names and functions are listed on pages 30 and 31 of the 2011/12 Report and Accounts, confirm that, to the best of their knowledge:

·      the Group financial statements, which have been prepared in accordance with IFRSs as adopted by the EU, give a true and fair view of the assets, liabilities, financial position and profit of the Group; and

·      the Directors' report includes a fair view of the development and performance of the business and the position of the Group, together with a description of the principal risks and uncertainties that it faces.


For further information please contact:


Will Chalk              Tel: +44 (0)161 934 6429


This information is provided by RNS
The company news service from the London Stock Exchange