Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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Capita Group PLC (CPI)

  Print      Mail a friend       Annual reports

Thursday 29 September, 2011

Capita Group PLC

Capita awarded contract by The Pensions Regulator

The Pensions Regulator has awarded Capita a 7-year contract to deliver employer 
                        education for automatic enrolment                        

The Capita Group Plc (Capita) has signed a contract with The Pensions Regulator
to support its direct communications with employers for automatic enrolment of
staff into workplace pension schemes which will be phased in from October 2012.
The seven-year contract has an option for the regulator to extend it for a
further three years and has an estimated value of £105 million. The contract
will commence from October 2011.

The new requirements for employers to automatically enrol staff into workplace
pensions will be introduced gradually, on a `staged' basis from October 2012 to
September 2016, depending on employer size. The Pensions Regulator will
communicate with over 1 million employers as part of its role to maximise
compliance with automatic enrolment. Under its agreement, Capita will take on
the responsibility for delivering high-volume employer communications and
transactional processes in relation to the new requirements; these include:

  * Distributing campaign messages to employers, intermediaries and advisers
  * Notifying employers 12 and 3 months ahead of their automatic enrolment duty
  * Managing the process whereby employers register with the regulator
  * Operating a customer contact centre
  * Limited enforcement activities including administering compliance notices
    and, where non-compliance persists, fixed penalties. More complex
    enforcement activity, strategic communications decisions, and compliance
    and enforcement policies remain under the control of the regulator.
Chief Executive of The Pensions Regulator Bill Galvin said:

"Helping more than 1m employers to get ready for automatic enrolment over the
next five years is a major challenge. We will provide high-quality information
to every employer in the country, making it as simple as possible to comply.

"Working with Capita will enable us to make a rapid transition to providing
information to tens of thousands of small and micro businesses each month - as
well as supporting them by dealing with their calls and questions - whilst
continuing to focus on our role regulating the pensions industry."

Paul Pindar, Chief Executive of Capita commented:

"We are delighted to support The Pensions Regulator to prepare employers for
the new requirements to automatically enrol staff into a workplace pension

"Capita is positioned well with the resources and expertise in delivering
complex and high-volume communications to support this major project. Our focus
will be on making sure the information, technology and the process for
automatic enrolment is clear and simple to assist employers to comply by their
duty date."


For further information

The Capita Group Plc: Tel: 020 7799 1525
Paul Pindar, Chief Executive
Shona Nichols, Corporate Communications Director

Capita press office: Tel: 0207 654 2152 (or 020 7654 2399 out of hours)

The Pensions Regulator press office: Tel: 01273 627208 (or 01273 648496 out of

Notes to Editors

 1. The Capita Group Plc is the UK's leading provider of business process
    outsourcing and integrated professional support service solutions. With
    approximately 45,000 people at more than 350 sites, including 64 business
    centres across the UK, Ireland, the Channel Islands, Continental Europe and
    India, the Group uses its expertise, infrastructure and scale benefits to
    transform its clients' services, driving down costs and adding value.
    Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent
    of the FTSE100 with revenues for 2010 of £2,744 million. Further information on 
    Capita can be found at 
 2. The Pensions Regulator is the regulator of work-based pension schemes in
    the UK, with objectives to protect members' benefits, promote good
    administration and reduce the risk of calls on the Pension Protection Fund.
 3. In the 2008 Pensions Act, and corresponding Northern Ireland legislation,
    The Pensions Regulator was given a new statutory objective to maximise
    compliance with employer duties (including the requirement to automatically
    enrol eligible employees into a qualifying pension provision and pay a
    minimum contribution) and with certain employment safeguards.
 4. Between October 2012 and September 2016 employers will be required to
    automatically enrol all their eligible jobholders into a qualifying pension
    scheme and make a minimum contribution of a jobholder's qualifying earnings
    into the scheme (this contribution will be increased in phases).
 5. An eligible jobholder who reaches 22 and who has not reached pensionable
    age must be automatically enrolled in a qualifying scheme by the employer.
    Qualifying schemes are pension schemes that satisfy the quality criteria
    prescribed in the Pensions Act 2008. The criteria establish a minimum
    standard for the level of contributions made to the scheme or the level of
    benefit provided.


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