Annual Financial Report

Yorkshire Housing Finance plc

22 September 2026

 

Yorkshire Housing delivers improved customer outcomes while maintaining strong operating performance

Yorkshire Housing has today published its Annual Report and Financial Statement for 2025/26, reporting improved customer satisfaction, lower complaint levels and continued investment in homes and services while maintaining a strong operating margin in a challenging operating environment.

The housing association has increased turnover to £173 million, up from £165 million the previous year, while maintaining an operating margin of 18%. Group operating surplus for the year was £34.7 million, reflecting improved efficiency and strengthened operational delivery.

The results reflect Yorkshire Housing's continued focus on improving outcomes for customers. During the year, first stage complaints reduced by 22% and customer satisfaction increased by 7%, supported by investment in repairs services, new technology and improvements to existing homes. This commitment to putting customers first was recognised by the Regulator of Social Housing, which awarded Yorkshire Housing a C1 grading, the highest rating available for consumer standards.

Yorkshire Housing also continued to invest in the quality and sustainability of its homes, with more customers benefiting from energy efficiency improvements designed to reduce energy use and help manage household costs.

Yorkshire Housing has now completed more than 4,000 homes, reaching the halfway point in its long-term ambition to build 8,000 affordable homes across the region, helping to address housing needs, strengthen communities and generate lasting social value. The recent confirmation of £230 million in grant funding over the next decade provides a strong foundation for the next phase of this journey, giving us the confidence to continue delivering the affordable homes that Yorkshire needs.

The housing sector continues to face cost pressures, uncertainty in the housing market, and higher borrowing costs. During the year, Yorkshire Housing's operating costs increased by 5%, largely reflecting investment in services. However, overall repairs expenditure reduced as service improvements and investment in technology helped drive greater efficiency and better outcomes for customers.

Yorkshire Housing also saw interest and finance costs increase by £4m to £28m, reflecting higher borrowing costs and the organisation's ambitious investment and growth plans. Shared ownership margins were lower during the year as a result of challenging market conditions.

Despite these pressures, Yorkshire Housing retains a strong financial position, ending the year with net assets of £248.6 million and sufficient liquidity to support both day-to-day operations and future investment ambitions.

Rob Parkes, executive director of Finance and Governance, said:

"These results show that the investments we've made in our homes, services and technology are making a real difference for customers. Higher satisfaction levels and fewer complaints reflect the progress we've made in delivering better services and improving customer experience.

Alongside this, we've maintained strong operational and financial performance, enabling us to continue investing in both existing and new homes despite a challenging economic backdrop. While we remain balanced in our approach to future investment, our focus remains on delivering great homes and services today while ensuring the long-term strength and sustainability of the organisation."

Yorkshire Housing's Annual Report and Accounts for 2025/26 are available to view in full at our website (Yorkshire Housing Investor Page), or on the National Storage Mechanism (Yorkshire Housing Group Annual Report 2026 NSM).

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