Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).

  • FEAnalytics.com
  • FEInvest.net
  • FETransmission.com
  • Investegate.co.uk
  • Trustnet.hk
  • Trustnetoffshore.com
  • Trustnetmiddleeast.com

For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.

COOKIES

In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.

HOW WE USE INFORMATION

We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.

ACCESS TO YOUR INFORMATION AND CORRECTION

We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

OTHER WEBSITES

Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CONTACT

If you want more information or have any questions or comments relating to our privacy policy please email publishing@financialexpress.net in the first instance.

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Capita Group PLC (CPI)

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Tuesday 04 August, 2009

Capita Group PLC

Capita selected for further contract by BBC


4 August 2009

CAPITA SELECTED BY BBC TO RUN AUDIENCE SERVICES CONTRACT FOR FURTHER NINE YEARS

The Capita Group Plc ("Capita") announces that it has been selected to deliver
audience services for the BBC for a further 9 years. The contract is worth in
the region of £5m annually and was awarded after an EU-wide competitive
tendering process.

Under the proposals, Capita will provide services to the BBC for handling all
complaints, comments and enquiries that the corporate receives via phone calls,
emails, SMS and letters. Additionally Capita will also provide action lines for
issue-related programming, audience management and ticketing as well as daily
feedback to the BBC from viewers and listeners about how audiences feel about
BBC content.

Capita has been the incumbent company providing audience services to the BBC
since 1999. The company was selected by the BBC after an EU regulated
procurement process with 38 companies initially applying for the contract.
After a rigorous evaluation process, Capita scored highest balancing quality
and cost and helping the BBC to fulfill its commitment to value for money and
increasing audience accessibility via the web.

Paul Pindar, Chief Executive of the Capita Group Plc, commented: "We have been
running the audience services contract for the BBC for 10 years now. The
service now runs 24 hours a day, 365 days a year, and employs in the region of
200 staff who can take up to 40,000 calls per month. Interactive voice
recognition (IVR) software and self service facilities have freed up staff
time, allowing a greater focus on value-added services, while increased
efficiencies have enabled us to generate and absorb a substantial growth in
contact capacity. This innovative approach and strong working relationship with
the BBC was recently recognised by the industry with a CCA award. Therefore, we
are delighted that the BBC has recognised this focus on efficiency and quality
and awarded us the contract to run the service for the next nine years."

Sharon Baylay, Director, Marketing, Communications & Audiences said: "Audiences
are at the heart of everything we do, it is their feedback that ensures the BBC
is always learning and improving, and this new contract will further develop
and build on what is already a good service. Audience services reaches up to 2
million people a year and from next year the contract will deliver better
access - by web and phone - for people to receive help, make a comment or
complaint or to book a ticket to a show or event."

Capita also delivers outsourced services to the BBC in the areas of HR and TV
Licensing.

-ends-

For further information:

The Capita Group Plc
Tel: 020 7799 1525
Paul Pindar, Chief Executive
Shona Nichols, Corporate Communications Director

Media enquiries
Capita press office
Caroline Mooney
Tel: 0207 654 2152 or 0207 654 2399 (out of hours)

BBC Press Office
Gill Munro or Sao Bui-Van
Tel: 020 8576 1865

Notes to editors:

The Capita Group Plc is the UK's leading provider of BPO and integrated
professional support service solutions.  With 36,000 people at more than 300
sites, including 59 business centres across the UK, Ireland, the Channel
Islands and India, the Group uses its expertise, infrastructure and scale
benefits to transform its clients' services, driving down costs and adding
value. Capita is quoted on the London Stock Exchange (CPI.L), and is a
constituent of the FTSE100 with revenues for 2008 of £2,441 million.

Further information on The Capita Group Plc can be found at: http://
www.capita.co.uk