Customer Service Statistics

Ryanair Holdings PLC
14 February 2006

             RYANAIR'S CUSTOMER SERVICE STATISTICS FOR JANUARY 2006

Ryanair, Europe's No.1 low fares airline, today (Tuesday, 14th February 2006)
released its customer service statistics for January 2006. Ryanair is committed
to publishing customer service statistics each month which again this month
confirm that Ryanair is No. 1 for Customer Service.

  • 89% of all Ryanair's 18,384 flights during January arrived on time.

  • Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
    2004, 2005 and so far in 2006

  • Complaints of less than 1 (0.32) complaint per 1000 passengers.
  • Mislaid baggage of less than 1 (0.80) mislaid bag per 1000 passengers.


CUSTOMER SERVICE STATISTICS JANUARY                             2005        2006
On-time flights                                                  93%         89%
Complaints per 1 000 pax                                        0.51        0.32
Baggage complaints per 1 000 pax                                0.69        0.80
Complaints answered with 7 days                                  99%        100%





Ends.                                           Tuesday, 14th February 2006

For further information:

Peter Sherrard - Ryanair                 Pauline McAlester - Murray Consultants

Tel: [phone]                   Tel: [phone]




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