Reshaping of Store Portfolio

MARKS & SPENCER PLC 9 July 1999 MARKS & SPENCER RESHAPES CONTINENTAL EUROPEAN STORE PORTFOLIO Marks and Spencer p.l.c. today announced that following a review of store locations and footage throughout Continental Europe it has informed staff of its intention to close four of its stores in Germany and a further two in France. This re- shaping is part of the company's determination to develop a successful and profitable international business focusing in Europe on prime sites and locations. The company has begun consultations with the appropriate National Works Councils and staff on the planned changes to the Continental European chain. In addition, the Paris-based country office, which covers operations in Belgium and Luxembourg as well as France will reduce its administrative staff as a result of streamlining decision making and devolving responsibility back out to local teams and managers. The store review is one part of a four point action plan announced in May aimed at building the Marks & Spencer brand on the Continent, taking greater account of local customer differences and needs. Good progressis being made with these initiatives, laying the foundations for growing the business in the years ahead. A review of pricing and competitiveness has confirmed that the Marks & Spencer brand now represents excellent value for money. All key decisions are now taken by local management, an increasing proportion of whom are nationals; the number of UK nationals in European management has fallen to twelve from forty in recent years. A small European buying division has been established to ensure the European stores will have access to the most appropriate ranges, drawn from the well-received Autumn fashion collections previewed this week. Going forward this division will also source any additional products required by the local markets. Following the re-shaping of its store chain, including planned developments, Marks & Spencer will operate 36 stores in Continental Europe - 18 in France, 9 in Spain, 4 in Belgium, 2 in Holland, 2 in Germany and 1 in Luxembourg. The company's strategy in Europe is to build its business firstly on its larger, prime sites in major cities like Paris, where the store on Boulevard Haussman will be further extended and other centres such as Brussels, Madrid and Cologne. In addition to these existing stores, new stores will open this Autumn in Plaza Catalunya, Barcelona and on the Zeil in Frankfurt. Outside these major city centres, the company will concentrate on well-located and appropriately-sized stores which generate strong footfall. The stores which Marks & Spencer has announced its intention to close have all been trading significantly below expectations. The stores in Germany include Essen, Dortmund and Wuppertal, which were bought as a group in 1997 from a local retailer, as well as a store in Frankfurt Nord West Zentrum, a shopping centre near Frankfurt. The stores in France are in Marseille Grand Littoral (out of town) and in Rouen. In total 310 people will be affected including 24 from the Paris country Office. Consultation with the local Works Councils will begin as soon as possible and Marks & Spencer will assure staff of its commitment to providing as much support during this process as possible. It is expected that all the staff in the existing store in Frankfurt will take the opportunity to move to the planned new store on the Zeil. The total cost of the proposed closures will amount to approximately £17 million in the current financial year, net of provisions previously taken. It is estimated that based on current trading levels, the company's results will be improved by £10 million over a full year. Commenting on today's announcement, Guy McCracken, Managing Director of Overseas Retail for Marks & Spencer, said, 'Continental Europe is a huge consumer market and success in that market is an essential part of our future. The stores which we intend to close - 6 out of the 42 we have across the Continent - are not appropriate for our future needs. ' Of course we regret the job losses, not least because the staff at all these stores and at our head office in Paris have all shown great determination and loyalty in helping us to develop our European business. We will endeavour to do everything in our power to support them through this process. 'I said in May that we were taking action to lay the foundations for the future. In addition to reshaping our store portfolio we have given local management full accountability and have established a dedicated buying team which is now getting up to full speed. It will take time to maximise the benefits but I am confident that our actions will help secure a strong and successful European business.' For further information: Mark Ashman: 0171 268 2217 Gill Ackers: 0171 268 6560 Jane Lowe: 0171 268 6656 Notes for Editors - details on Europe attached. Notes to Editors: The six store closures follow a review of the retail portfolio across the continent. Europe is an important and integral market for Marks & Spencer as illustrated by the number of stores. The company will still employ over 3000 staff in Continental Europe. Number of Stores in Europe: No of Date of stores entry France 18 1975 Belgium (inc 5 1975 Luxembourg) Netherlands 2 1991 Spain 9 1990 Germany 2 1996 Total 36 1975 First French store opened in Boulevard Haussman First Belgian store opened in Rue Neuve, Brussels 1990 First Spanish store opens in Madrid in a joint venture with Cortefiel SA(wholly owned since May 1999) 1991 First Dutch store opens in Amsterdam 1996First German store opens in Cologne 1998 First store in Luxembourg In addition, Marks & Spencer operates a total of 54 franchise stores in 12 countries across continental Europe. Number of Franchises in Europe: No of Stores Channel Islands 4 Gibraltar 1 Malta 2 Canary Islands 5 Portugal 5 Austria 4 Finland 5 Hungary 3 Czech Republic 3 Greece 11 Turkey 3 Cyprus 8 Total 54
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