New Capita Framework Agreement & Contract Win

RNS Number : 1510R

Eckoh PLC

25 June 2015

 



For immediate release

25 June 2015

Eckoh PLC ("Eckoh")

New Five-Year Framework Agreement with Capita and New Contract Win

Eckoh signs significant new five-year contract with Capita to service leading transport organisation

Eckoh plc (AIM:ECK), the global provider of secure payment products and customer service solutions, today announces that it has entered into a new five-year framework agreement with Capita Customer Management ("Capita") and secured through the agreement a significant five-year contract to provide telephony services to a leading UK transport organisation.

The partnership between Capita and Eckoh was first announced on 8 April 2013 when the original three-year framework agreement was put in place.  The new five-year agreement comes as a result of a successful period of collaboration in which a number of large contracts have been secured.

The new contract also announced today will see Capita and Eckoh collaborate on a customer in the UK transportation sector to deliver a number of Eckoh services including EckohROUTE, EckohID and EckohPAY, a Payment Card Industry Data Security Standards ("PCI DSS") compliant secure automated payment solution integrated to Capita's own PCI compliant payment processing solution for card authorisation and settlement.

The partnership will enable drivers to pay a variety of vehicle charges over the phone without needing to speak to a contact centre agent, thus freeing up the agents to focus on more complex enquiries. Callers will be identified by their vehicle registration number, make and model, which they will provide using Eckoh's advanced speech recognition technology.

This contract represents a further success for Eckoh's channel partner strategy, delivering Eckoh's third significant contract via Capita.

Nik Philpot, Chief Executive Officer at Eckoh, commented:

"We are delighted to be renewing our framework agreement with Capita on a longer basis, which recognises the success we have had working together in the first two years of our partnership. This success is illustrated by the new contract that we have announced today where we will be deploying a number of Eckoh products including our market leading secure payment solution EckohPAY. Today's announcement reinforces our market-leading position in delivering both advanced speech recognition applications and secure payment solutions as well as demonstrating the value of and opportunity for our channel partner relationships."

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For more information, please contact:

Eckoh plc

Nik Philpot, Chief Executive Officer                                                                       Tel: [phone]

Adam Moloney, Group Finance Director

www.eckoh.com

N+1 Singer

Shaun Dobson                                                                                                                  Tel: [phone]

Ben Wright

www.n1singer.com

Buchanan

Sophie McNulty

Gabriella Clinkard                                                                                                            Tel: [phone]

www.buchanan.uk.com

About Eckoh plc

Eckoh is a global provider of secure payment products and customer service solutions, working with organisations in over 10 countries around the world.

Our range of secure payment products removes customer card data from contact centres and IT environments. They are designed to help merchants reduce the risk of fraud and become compliant with the Payment Card Industry Data Security Standards (PCI DSS). Eckoh's CallGuard product can be deployed on the customer's site or hosted in the Cloud. It allows contact centres to take card payments from customers without their agents seeing, hearing or accessing card data in any way. We have been a PCI DSS Level One accredited Service Provider since 2010 and we currently process over $1 billion in card payments annually.

Eckoh's customer service solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. These solutions are delivered over the phone, web and mobile devices. Eckoh is the largest provider of such hosted services in the UK.

For more information, visit: www.eckoh.com or www.eckoh.us

 

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