Directorate Change

Carphone Warehouse Group PLC 25 March 2002 Under strict embargo until 1.00pm 25 March 2002 The Carphone Warehouse Group PLC appoints Hans Snook as Non-Executive Chairman. The Board of The Carphone Warehouse Group PLC today announces that Hans Snook is appointed non-executive Chairman of the company with effect from 1 May 2002. At that time, Charles Dunstone, currently Chairman and Chief Executive Officer of The Carphone Warehouse will relinquish the role of Chairman and will retain the role of Chief Executive Officer. Commenting, Charles Dunstone said: 'I am delighted to welcome Hans. We've known each other since before Orange was launched. He has unique skills, experience and vision, all of which can help add enormous value to The Carphone Warehouse as we move from being a retailer alone to becoming a telecoms services business in the fast changing European mobile marketplace.' Hans Snook said: 'There are very few, if any, other companies I would have joined. Under Charles' leadership, The Carphone Warehouse has become the leading independent mobile retailer and is now fast evolving into a customer service business beyond the point of sale as well as at the point of sale. I think the potential for The Carphone Warehouse is tremendous and I fully endorse their move towards lifetime value of customers through the telecoms services strategy. The company now finds itself in an unique position in a new and very exciting time for the wireless industry.' For further information The Carphone Warehouse Group PLC 07771 868 601 Charles Dunstone 07947 000 021 Roger Taylor Tristia Clarke For analyst and institutional inquiries 07801 580 090 Roger Taylor Hugh Roberts Citigate Dewe Rogerson 07973 611 888 Anthony Carlisle 020 7638 9571 Notes to Editors 1. Hans Snook Hans Snook was the founder Chief Executive of Orange. He articulated the vision of the 'wirefree future', which has driven the branding, strategy and operation of Orange. Under Hans' leadership Orange launched on 28 April 1994 and had a profound impact on the mobile market both in the UK and globally. In March 1996, Orange listed on the London and Nasdaq exchanges, in June that year becoming the youngest ever company to enter the FTSE 100. Following the agreed acquisition of Orange by Mannesmann at the end of 1999, Mannesmann was acquired by Vodafone early in 2000 and, on 30 May 2000, the agreed acquisition of Orange by France Telecom was announced. Hans continued as Chief Executive of the enlarged Orange Group, leading it to flotation in February last year, at which point he became Special Advisor to the Group, a role from which he stepped down at the end of last year. Born in 1948, Hans grew up principally in Canada and began his career in hotel management in Vancouver. In 1983, he set off on a round the world trip, which was cut short when he arrived in Hong Kong and became Chief Executive of a wireless paging business, which subsequently became part of Hutchison Whampoa Group. Having managed a number of Hutchison Whampoa's mobile interests in the Pacific region Hans came to the UK at the end of 1992, after which the planning for Orange began. 2. The Carphone Warehouse Group PLC Charles Dunstone set up the company in 1989 at the age of 25. He began his career as a computer salesman for NEC, but was soon transferred to mobile phones. It was during this time that he realised that the majority of mobile phones were purchased by big businesses and organisations, so corporate clients got good deals and were well looked after, but small businesses, the self-employed and Joe Public, for whom mobile phones would be the most useful, had to shop in small one off stores. And that's where Charles identified a market for The Carphone Warehouse. By offering impartial advice in a market where most distributors or service providers were tied to one or a limited number of network operators, the business became an instant success. In its first full year of operation the company turnover was over £1.5 million and employee numbers grew from just 2 to 14. Now twelve years old, the vision and core values first introduced by Dunstone remain unchanged and CPW continues to be driven by a total dedication to customer satisfaction and an extraordinary commitment to its people. The strategy works and in an increasingly competitive market place, customers are voting with their feet and CPW continues to increase its share of this extraordinary market. Against this backdrop, it is no surprise that The Carphone Warehouse has taken its winning formula beyond the UK and Ireland, and established a successful network in 12 countries in Europe, operating under the brand, The Phone House. Today the company is Europe's largest independent retailer of mobile communications with over 7000 employees and over 1000 stores across Europe. In July 2000, the company floated on the London Stock Exchange, valuing it at £1.7billion. Company turnover for the year ending March 2001 reached over £1.1billion. This information is provided by RNS The company news service from the London Stock Exchange

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