Interim Results

BT Group PLC 13 November 2003 November 13, 2003 HALF YEAR AND SECOND QUARTER RESULTS TO SEPTEMBER 30, 2003 HALF YEAR HIGHLIGHTS • Earnings per share* of 8.5 pence, up 37 per cent • Profit before taxation* of £1,031 million, up 26 per cent • Group turnover of £9,154 million, down 1 per cent • Free cash generated of £1.2 billion, up 59 per cent • Interim dividend of 3.2 pence per share, up 42 per cent • Enhanced dividend and share buyback policy announced SECOND QUARTER HIGHLIGHTS • Earnings per share* of 4.4 pence, up 19 per cent • Profit before taxation* of £529 million, up 7 per cent • Group turnover of £4,568 million, down 2 per cent • Net debt reduced to £8,768 million, 33 per cent lower than previous year • Broadband end users of 1.5 million at October 31, 2003 *Before goodwill amortisation and exceptional items. The full profit and loss account is presented on pages 15 and 17. Chairman's statement Sir Christopher Bland, Chairman, commenting on the half year results, said: "This continues to be a challenging year for our traditional business but our new wave businesses are delivering strong growth. Whilst investing for the future we have been able to increase earnings per share* for the half year by 37 per cent and generate free cash flow of £1.2 billion, up nearly 60 per cent. I am pleased to report that we will be paying an interim dividend of 3.2 pence per share, 42 per cent higher than last year. We intend that this year's full year dividend will represent around 50 per cent of earnings, a year ahead of target. We are also targeting a further increase to around 60 per cent of earnings for 2005/6. In addition we will begin a share buyback programme whilst we reduce our debt towards a targeted level of around £7 billion in 2006/7. Our results demonstrate our continuing ability to reduce debt, grow rewards for our shareholders and build for the future." Chief Executive's statement Ben Verwaayen, Chief Executive, commenting on the second quarter results, said: "We continue to deliver our strategic goals of transforming our business whilst improving cash flow, earnings per share and customer satisfaction. Despite lower turnover in the second quarter, free cash flow improved 6 per cent to £585 million, earnings per share* improved by 19 per cent to 4.4 pence and customer satisfaction further improved. The market is changing rapidly with the move to new technology being driven by BT. The UK has become one of the fastest growing broadband nations, with our broadband connections trebling over the past year. Voice over IP is now commonplace in the corporate sector. BT is accelerating its transformation programme, with investment in new wave activities, the 21st century network and cost efficiency initiatives. Our investment and cost efficiency transformation plans and the 25 per cent growth in our new wave revenues give us confidence for the future." *Before goodwill amortisation and exceptional items. The full profit and loss account is presented on pages 15 and 17. RESULTS FOR THE SECOND QUARTER AND HALF YEAR TO SEPTEMBER 30, 2003 BT Group's results before goodwill amortisation and exceptional items Second quarter Half year 2003 2002 Better (worse) 2003 2002 Better (worse) £m £m % £m £m % Group turnover 4,568 4,661 (2) 9,154 9,248 (1) EBITDA 1,470 1,478 (1) 2,930 2,781 5 EBITDA before leavers 1,486 1,515 (2) 2,957 2,974 (1) Group operating profit 748 729 3 1,478 1,299 14 Net interest charge 216 295 27 441 595 26 Profit before taxation 529 496 7 1,031 818 26 Profit after taxation 381 331 15 730 546 34 Earnings per share 4.4p 3.7p 19 8.5p 6.2p 37 Capital expenditure 578 559 (3) 1,130 1,108 (2) Free cash flow 585 552 6 1,203 758 59 Dividend 3.2p 2.25p 42 Net debt 8,768 13,112 33 The results in the table above and the commentary focus on the results before goodwill amortisation and exceptional items. Total earnings per share and profit before tax, after goodwill amortisation and exceptional items, for the second quarter are 4.3 pence (2002 - 3.7 pence) and £508 million (2002 - £489 million) respectively. For the half year they are 8.4 pence (2002 - 6.9 pence) and £1,006 million (2002 - £873 million). The full profit and loss account, cash flow statement and balance sheet are provided on pages 15 to 20. GROUP RESULTS The regulatory environment and lower pricing means that this has been a challenging quarter in which group turnover decreased by 2 per cent year on year to £4,568 million. The continued focus on new wave initiatives generated an increase in new wave turnover of 25 per cent in the quarter to £761 million compared to 23 per cent in the first quarter. This was driven by particularly strong growth in broadband and our solutions business. However, this strong growth was more than offset by a 6 per cent decline in turnover from the group's traditional business. A substantial proportion of the decline in traditional turnover is from the impact of regulatory changes. Regulatory reductions on fixed to mobile termination rates account for more than half of the decline in group turnover and are passed on to BT customers resulting in lower charges but are profit neutral. Other regulatory changes affected private circuits and directory enquiries. Consumer revenues in the second quarter were 3 per cent (£44 million) lower year on year, which includes the impact of lower mobile termination rates. BT Together packages continue to provide an important element in defending traditional turnover with an increase of 120,000 customers, nearly half of the consumer base now have a UK calls package. In the consumer fixed voice market Carrier Pre Selection (CPS) has had an impact on our business with BT's consumer market share, as measured by volume of fixed to fixed voice minutes, declining by 0.2 percentage points to 72.4 per cent compared to last quarter. This marginal decline reflects the strength of our consumer propositions which have enabled us to win back more high value customers from cable and indirect access, offsetting the impact of CPS. The growth in broadband has contributed to the 1 per cent increase in the underlying average revenue per customer household (net of fixed to mobile termination charges) to £271 compared to the second quarter of last year. Business and Major Corporate revenues were maintained at broadly the same level as the second quarter of last year despite the mobile termination rate changes. BT's market share of fixed to fixed voice minutes declined from the first quarter by 0.8 percentage points to 41.2 per cent with this level of decline being similar to the experience in the first quarter. Business revenues reduced by £30 million from the second quarter last year, showing the impact of call volume reductions as customers switch out of traditional telephony services into new wave services such as broadband which is not measured in minutes. In addition, the year on year reduction reflects the effect of CPS with increased take up since August 2002. However, turnover in the second quarter was in line with the previous quarter. BT Business Plan, launched in January 2003, had successfully attracted more than 154,000 business locations (98,500 customers) by September 30, 2003. Major Corporate (UK and international) revenues increased by £20 million with growing new wave turnover more than offsetting the decline in traditional UK services. There is a continued migration of traditional voice only services to managed ICT (Information, Communications and Technology) contracts. Sales orders from the Solutions business amounted to £0.4 billion in the second quarter, taking the total sales orders to £5.3 billion for the last four quarters. The 3 per cent (£30 million) reduction in Wholesale (UK and international) revenues was mainly attributable to the fixed to mobile termination rate change, which affects transit revenues but has no impact on profitability. We experienced strong new wave growth in the UK which partly compensated for the continued impact of the network charge control pricing formulae on the traditional UK business. Group operating costs before goodwill amortisation reduced by 3 per cent compared to the second quarter of last year reflecting the group's continued focus on operational efficiency and effectiveness initiatives offset by investment in new wave initiatives. Net staff costs increased by £16 million to £907 million due to the impact of increases in pay rates, national insurance (£8 million) and pension costs (£28 million), offset by improved efficiency and a £21 million reduction in leaver costs. Payments to other telecommunication operators were broadly stable year on year reflecting a reduction in UK payments, due to the fixed to mobile price reduction, offset by increases in overseas payments as a result of the increase in activities and currency movements. Other operating costs were reduced by 8 per cent, largely due to lower marketing costs and efficiency cost savings. Depreciation was £27 million lower than the second quarter of last year at £721 million reflecting the lower capital expenditure over recent years and assets with shorter lives becoming fully depreciated offset by charges arising on newer network assets such as ADSL. As a result of these cost savings the group operating profit margin was 16.4 per cent, an improvement from 15.6 per cent in the second quarter of last year. We remain committed, and have cost transformation programmes in place, to deliver further sustainable savings. Over the next 3 years, we are targeting cost savings in excess of £1 billion from our investment in a more efficient and flexible network, IT systems, better customer satisfaction and improved processes. Group operating profit before goodwill amortisation and exceptional items at £748 million for the quarter was £19 million higher than the second quarter of last year. This performance reflects the significant improvement in reducing the operating losses of BT Global Services by £61 million partially offset by lower profits in the group's traditional businesses. BT's share of associates and joint ventures operating losses before goodwill amortisation was £4 million in the quarter (£66 million profit last year). The prior year included the results of Cegetel which was sold in January 2003. Net interest payable was £216 million before exceptional items for the quarter, an improvement of £79 million against last year as a result of the significant reduction in the level of net debt. Profit before taxation of £529 million in the quarter increased by 7 per cent. The taxation rate for the quarter on the profit before exceptional items and goodwill amortisation was 28.0 per cent (33.3 per cent last year), which is 2.5 percentage points lower than the first quarter. The lower effective tax rate reflects reduced overseas losses for which relief is not available and greater tax efficiency in the group. This effective rate is expected to be sustainable for the foreseeable future. Earnings per share before goodwill amortisation and exceptional items were 4.4 pence for the quarter (3.7 pence last year), an increase of 19 per cent. Goodwill amortisation of £3 million for the quarter was the same as last year. Earnings per share after goodwill amortisation and exceptional items were 4.3 pence compared to 3.7 pence last year. Exceptional items Exceptional items before tax in the quarter amounted to £18 million of net interest payable. This represents a credit from the one off interest recognised on the full repayment of loan notes received as part of the original consideration from the disposal of Yell, offset by the premium on buying back €1.1 billion of 7.125 per cent bonds due 2011. The net charge after tax arising from exceptional items in the quarter amounted to £2 million. Cash flow and net debt Cash inflow from operating activities amounted to £1,274 million in the quarter. The cash outflow on fixed asset purchases was £595 million in the quarter which compares to £602 million last year. This reflects the continued management focus and control over capital expenditure, whilst continuing to invest in an improved network and systems. Free cash flow (before acquisitions and disposals, dividends and financing) was £585 million in the quarter, including £109 million on repayment of the Yell loan notes and is after the £52 million premium on the bond buy back, which compares to £552 million last year. Net debt at September 30, 2003 was £8,768 million, a reduction of £220 million in the quarter and 33 per cent below the second quarter last year. Shareholder distribution Net debt has fallen steadily to £8,768 million at September 30, 2003. The Board continues to target a single "A" rating and believes that a gradual reduction in net debt to around £7 billion in 2006/7 is appropriate. This has led the Board to recommend raising the dividend pay out ratio for 2003/4 to around 50 per cent of earnings, before goodwill amortisation and exceptional items, and targeting further increases to around 60 per cent for 2005/6. The Board recommends an interim dividend of 3.2 pence per share. This will be paid on February 9, 2004 to shareholders on the register on December 30, 2003. In addition, the strong cash flow generated by the group will also enable us to begin a share buyback programme whilst increasing dividends and continuing to invest. The buyback programme will be funded from cash generated over and above that required to meet our debt target, after paying dividends and taking into account any acquisitions or disposals. The group will continue to invest for the future and with an efficient balance sheet enhance shareholder value. Customer satisfaction BT has an extensive market research programme conducted by external agencies which focuses on the level and causes of customer dissatisfaction. The group achieved a further 4 per cent improvement in the level of customer dissatisfaction across the group in the quarter and this continues to be a key area of focus. Broadband During the second quarter, broadband services reached exchanges serving four out of five UK homes. There was an installed base of 1.5 million Wholesale ADSL lines by October 31, 2003, more than triple the number of connections 12 months ago. The increasing base is reflected in increased broadband revenue of £45 million year on year to £106 million in the quarter. Prospects We remain committed to our strategy and are confident in our ability to continue to deliver our key strategic goals in a challenging environment for our traditional business. Our investment in our new wave businesses and cost transformational plans provide a strong base for the future. _____________________________________________________________________ The half year report, which contains the independent review report of the auditors, will be advertised in The Times on November 14, 2003. The third quarter results of BT Group are expected to be announced on February 12, 2004. OPERATING PERFORMANCE BY LINE OF BUSINESS Second quarter ended Group Group operating profit EBITDA Capital expenditure September 30, 2003 (i) turnover (loss) (iii) £m £m £m £m BT Retail 3,349 366 407 20 BT Wholesale 2,700 427 900 408 BT Global Services 1,381 (39) 117 102 Other 5 (6) 46 48 Intra-group items (ii) (2,867) - - - Total 4,568 748 1,470 578 Half year ended Group Group operating profit EBITDA Capital expenditure September 30, 2003 (i) turnover (loss) (iii) £m £m £m £m BT Retail 6,681 758 846 40 BT Wholesale 5,469 863 1,810 776 BT Global Services 2,726 (90) 212 204 Other 11 (53) 62 110 Intra-group items (ii) (5,733) - - - Total 9,154 1,478 2,930 1,130 i. See note 2 on pages 21 to 25 for prior year figures. ii. Elimination of intra-group turnover between businesses, which is included in the turnover of the originating business. iii. Before goodwill amortisation. There is extensive trading between BT's lines of business and the line of business profitability is dependent on the transfer price levels. The intra-group trading arrangements are subject to review and changed with effect from April 1, 2003 in certain circumstances to reflect reorganisations within the group and regulatory changes. The comparative figures for the lines of business have been restated to reflect these changes but there is no impact at a group level. The line of business commentaries refer to EBITDA, which is defined as group operating profit before depreciation and amortisation. In addition, reference is made to operating free cash flow, which is defined as EBITDA less capital expenditure. BT Retail Second quarter ended September 30 Half year ended September 30 2003 2002* Better (worse) 2003 2002* £m £m £m % £m £m Group turnover 3,349 3,462 (113) (3) 6,681 6,807 Gross margin 946 991 (45) (5) 1,870 1,960 Sales, general and administration costs 539 543 4 1 1,024 1,096 EBITDA 407 448 (41) (9) 846 864 Depreciation 41 56 15 27 88 107 Operating profit 366 392 (26) (7) 758 757 Capital expenditure 20 25 5 20 40 44 Operating free cash flow 387 423 (36) (9) 806 820 *Restated to reflect changes in intra-group trading arrangements. Growth in the new wave turnover of 21 per cent has partially offset the 6 per cent decline in the traditional turnover, resulting in an overall decline of 3 per cent compared to the second quarter of last year. Second quarter ended September 30 Half year ended September 30 BT Retail turnover 2003 2002* Better (worse) 2003 2002* £m £m £m % £m £m Voice Services 2,268 2,450 (182) (7) 4,575 4,812 Intermediate Products 605 619 (14) (2) 1,191 1,235 Traditional 2,873 3,069 (196) (6) 5,766 6,047 ICT 385 348 37 11 750 686 Broadband 68 34 34 100 125 58 Mobility 15 9 6 67 29 14 Other 8 2 6 n/m 11 2 New Wave 476 393 83 21 915 760 Total 3,349 3,462 (113) (3) 6,681 6,807 Sales to other BT businesses incl. above 216 215 1 - 414 407 *Restated to reflect changes in intra-group trading arrangements. The reduction in traditional turnover of 6 per cent has been impacted by a number of regulatory changes. The impact of the fixed to mobile termination rate changes, which have no impact on gross margin, the reduction in private circuit revenues and the deregulation of the directory enquiries market have reduced quarterly revenues by £80 million year on year. BT's market share of directory enquiries through the 118 500 service is increasing as the benefits and awareness of the quality of service and pricing, supported by the current marketing campaign, become apparent. In addition, CPS has had some impact on the traditional business with some market share loss, in a market that has declined in the quarter. Turnover from traditional voice services was 7 per cent lower than the second quarter of last year. The overall market for fixed voice calls is estimated to have declined by 4 per cent compared to the second quarter of last year partly reflecting the migration to new wave products and services and mobile substitution. BT's total geographic (local, national and international) call volumes declined by 8 per cent compared to the second quarter of last year and was partly offset by fixed to mobile growth of 1 per cent. Internet and data related call volumes have increased by 5 per cent, being driven by a 19 per cent increase in flat rate internet access products. These volumes do not include broadband which is not measured in minutes. Turnover from intermediate products decreased by 2 per cent compared to the second quarter of last year mainly driven by a decline in retail private circuits as customers migrate to cheaper partial private circuits and new wave products including IPVPN. New wave turnover continued to reflect the trend experienced in the first quarter with growth of 21 per cent compared to the second quarter last year. Broadband turnover doubled reflecting the increased take up. ICT turnover increased by £37 million with new contract wins. Mobility turnover continues to grow and in July the BT Mobile Homeplan was soft launched marking BT's re-entry into the consumer mobile market and was launched in retail outlets in November. In the business market BT continues to leverage its fixed and mobile voice and data strengths to develop new simple and complete converged services. The total number of BT Retail lines, which includes voice, digital and broadband, increased by 1 per cent to 29.6 million since September 30, 2002, reflecting the continued growth in broadband. The gross margin reduced by £45 million (0.4 percentage points to 28.2 per cent) compared to the second quarter of last year, reflecting lower prices and the changes in the revenue mix. Cost transformation programmes, including a reduction in expenses such as marketing, accommodation, IT, lower service costs resulting from improvements in campaign effectiveness, service quality and billing initiatives have generated £33 million savings (7 per cent) in the traditional business with these savings reinvested in new wave initiatives. Operating profit in the second quarter of £366 million was 7 per cent lower than the prior year. This flows through to an operating free cash flow (EBITDA less capital expenditure) of £387 million in the quarter which is 9 per cent lower than the second quarter of last year. BT Wholesale Second quarter ended September 30 Half year ended September 30 2003 2002* Better (worse) 2003 2002* £m £m £m % £m £m External turnover 844 882 (38) (4) 1,723 1,736 Internal turnover 1,856 1,951 (95) (5) 3,746 3,845 Group turnover 2,700 2,833 (133) (5) 5,469 5,581 Total operating costs before depreciation 1,821 1,915 94 5 3,708 3,889 Other operating income 21 29 (8) (28) 49 60 EBITDA 900 947 (47) (5) 1,810 1,752 Depreciation 473 478 5 1 947 950 Operating profit 427 469 (42) (9) 863 802 Capital expenditure 408 385 (23) (6) 776 744 Operating free 492 562 (70) (12) 1,034 1,008 cash flow *Restated to reflect changes in intra-group trading arrangements. Operating profit declined by 9 per cent to £427 million on a 5 per cent fall in turnover. EBITDA margin was held at 33 per cent, the same as the second quarter of last year, with cost savings partly offsetting the revenue decline. External turnover has reduced by £38 million to £844 million compared to the second quarter of last year. This was mainly due to regulatory price reductions on mobile call termination rates which have reduced transit revenues by £42 million, although this has no impact on profitability. Turnover from retail private circuits has also continued to decline as customers migrate to lower priced partial private circuits. A 5 per cent increase in network volumes is not fully translated into turnover because of the impact of price reductions from the regulatory Network Charge Control (NCC) pricing formulae which mandates weighted average price reductions of about 6 per cent. New wave turnover continues to grow, partly offsetting the impact of price reductions in traditional products. The strong growth of 32 per cent over the second quarter of last year to £74 million reflects continued gains made in broadband, facilities management and consultancy. Lower call and retail private circuit volumes and a reduction in prices have contributed to a reduction in internal turnover in the second quarter of 5 per cent year on year to £1,856 million. Operating costs, excluding depreciation, of £1,821 million decreased by 5 per cent reflecting the continued drive for operational efficiencies through the best in class cost programme. BT Wholesale has maintained its focus on managed cash costs (defined as operating costs excluding payments to other network operators and depreciation, plus capital expenditure). Managed cash cost savings were £59 million for the quarter and BT Wholesale expects to exceed the full year target savings of £200 million after allowing for price and volume effects. BT Global Services Second quarter ended September 30 Half year ended September 30 2003 2002* Better (worse) 2003 2002* £m £m £m % £m £m Group turnover 1,381 1,311 70 5 2,726 2,595 EBITDA 117 50 67 134 212 78 Group operating loss (39) (100) 61 61 (90) (212) Capital expenditure 102 95 (7) (7) 204 191 Operating free cash flow 15 (45) 60 n/m 8 (113) *Restated to reflect changes in intra-group trading arrangements. BT Global Services has produced another quarter of significantly improved profitability and operating free cash flow despite the continuing depressed trading environment. Operating losses for the quarter were reduced by £61 million (61 per cent) and operating free cash flow improved by £60 million to a positive £15 million in the quarter. Turnover for the quarter rose by 5 per cent to £1,381 million, despite turnover from Global Carrier being broadly flat. Solutions grew by 15 per cent reflecting the conversion of the strong order intake into revenue over the past twelve months. Global Products grew by 9 per cent on the back of strong growth in Multi-Protocol Label Switching (MPLS) revenues. Syntegra had an exceptionally strong quarter benefiting from the phasing of delivery against specific contract milestones in the financial and UK government sectors, achieving growth of 13 per cent. Sales orders from the Solutions business amounted to £0.4 billion in the second quarter taking the total sales orders to £5.3 billion for the last four quarters. EBITDA increased by £67 million from the second quarter of last year to £117 million. Increased gross margin from higher sales, together with lower network, selling, general and administration costs following continuing cost reduction initiatives, and lower leaver costs helped generate this improvement. Global Services performance continues to improve. It will continue to focus on building its revenue base whilst delivering cost savings through efficiencies and a simplified pan European operating model. ___________________________________________________________________________ GROUP PROFIT AND LOSS ACCOUNT for the three months ended September 30, 2003 Before goodwill Goodwill amortisation Total amortisation and and exceptional items exceptional items (note 5) (unaudited) Notes £m £m £m Group turnover 2, 4 4,568 - 4,568 Other operating income 44 - 44 Operating costs 3 (3,864) (3) (3,867) Group operating profit (loss) 2 748 (3) 745 Group's share of operating losses of associates and joint ventures 4 (4) - (4) Total operating profit (loss) 744 (3) 741 Profit on sale of property fixed assets 1 - 1 Net interest payable 6 (216) (18) (234) Profit (loss) before taxation 529 (21) 508 Taxation (148) 16 (132) Profit (loss) after taxation 381 (5) 376 Minority interests 1 - 1 Profit (loss) attributable to shareholders 382 (5) 377 Earnings per share 8 - basic 4.4p 4.3p - diluted 4.4p 4.3p GROUP PROFIT AND LOSS ACCOUNT for the three months ended September 30, 2002 Before goodwill Goodwill amortisation Total amortisation and and exceptional items exceptional items (note 5) (unaudited) Notes £m £m £m Group turnover 2, 4 4,661 - 4,661 Other operating income 44 - 44 Operating costs 3 (3,976) (3) (3,979) Group operating profit (loss) 2 729 (3) 726 Group's share of operating profits of associates and joint ventures 4 66 - 66 Total operating profit (loss) 795 (3) 792 Loss on sale of fixed asset investments and group undertakings - (4) (4) Profit on sale of property fixed assets 3 - 3 Amounts written off investments (7) - (7) Net interest payable 6 (295) - (295) Profit (loss) before taxation 496 (7) 489 Taxation (165) - (165) Profit (loss) after taxation 331 (7) 324 Minority interests (9) - (9) Profit (loss) attributable to shareholders 322 (7) 315 Earnings per share 8 - basic 3.7p 3.7p - diluted 3.7p 3.6p GROUP PROFIT AND LOSS ACCOUNT for the six months ended September 30, 2003 Before goodwill Goodwill amortisation Total amortisation and and exceptional items exceptional items (note 5) (unaudited) Notes £m £m £m Group turnover 2, 4 9,154 - 9,154 Other operating income 96 - 96 Operating costs 3 (7,772) (6) (7,778) Group operating profit (loss) 2 1,478 (6) 1,472 Group's share of operating losses of associates and joint ventures 4 (7) - (7) Total operating profit (loss) 1,471 (6) 1,465 Loss on sale of fixed asset investments and group undertakings - (1) (1) Profit on sale of property fixed assets 1 - 1 Net interest payable 6 (441) (18) (459) Profit (loss) before taxation 1,031 (25) 1,006 Taxation (301) 16 (285) Profit (loss) after taxation 730 (9) 721 Minority interests 7 - 7 Profit (loss) attributable to shareholders 737 (9) 728 Dividends 7 (278) Retained profit for the period 450 Earnings per share 8 - basic 8.5p 8.4p - diluted 8.5p 8.4p GROUP PROFIT AND LOSS ACCOUNT for the six months ended September 30, 2002 Before goodwill Goodwill amortisation Total amortisation and and exceptional items exceptional items (note 5) (unaudited) Notes £m £m £m Group turnover 2, 4 9,248 - 9,248 Other operating income 96 - 96 Operating costs 3 (8,045) (11) (8,056) Group operating profit (loss) 2 1,299 (11) 1,288 Group's share of operating profits of associates and joint ventures 4 115 - 115 Total operating profit (loss) 1,414 (11) 1,403 Profit on sale of fixed asset investments and group undertakings - 66 66 Profit on sale of property fixed assets 6 - 6 Amounts written off investments (7) - (7) Net interest payable 6 (595) - (595) Profit before taxation 818 55 873 Taxation (272) - (272) Profit after taxation 546 55 601 Minority interests (11) - (11) Profit attributable to shareholders 535 55 590 Dividends 7 (194) Retained profit for the period 396 Earnings per share 8 - basic 6.2p 6.9p - diluted 6.2p 6.8p GROUP CASH FLOW STATEMENT for the three months and six months ended September 30, 2003 Second quarter Half year ended September 30 ended September 30 2003 2002 2003 2002 (unaudited) £m £m £m £m Net cash inflow from operating activities (note 9) 1,274 1,423 2,783 2,735 Dividends from associates and joint ventures 1 1 1 1 Net cash outflow for returns on investments and servicing of finance (169) (235) (459) (606) Taxation paid (1) (58) (9) (146) Purchase of tangible fixed assets (595) (602) (1,202) (1,269) Net sale of fixed asset investments 61 1 61 1 Sale of tangible fixed assets 14 22 28 42 Net cash outflow for capital expenditure and financial investments (520) (579) (1,113) (1,226) Free cash flow before acquisitions, disposals and dividends 585 552 1,203 758 Acquisitions (5) (105) (5) (127) Disposals 1 - 1 128 Net cash (outflow) inflow for acquisitions and disposals (4) (105) (4) 1 Equity dividends paid (368) (173) (368) (173) Cash inflow before use of liquid resources and financing 213 274 831 586 Management of liquid resources 892 334 501 1,117 Issue of ordinary share capital - - - 42 New loans - 17 - 20 Repayment of loans (1,139) (381) (1,151) (1,467) Net movement on short-term borrowings - - - (64) Net cash outflow from financing (1,139) (364) (1,151) (1,469) (Decrease) increase in cash (34) 244 181 234 Decrease in net debt from cash flows 213 274 831 628 (note 10) GROUP BALANCE SHEET at September 30, 2003 September 30 March 31 2003 2002 2003 (unaudited) £m £m £m Fixed assets Intangible assets 201 230 218 Tangible assets 15,525 15,995 15,888 Investments 419 946 555 16,145 17,171 16,661 Current assets Stocks 91 104 82 Debtors 4,930 5,384 5,043 Investments 6,036 3,748 6,340 Cash at bank and in hand 42 118 91 11,099 9,354 11,556 Creditors: amounts falling due within one year Loans and other borrowings 2,262 1,584 2,548 Other creditors 6,888 7,180 7,132 9,150 8,764 9,680 Net current assets 1,949 590 1,876 Total assets less current liabilities 18,094 17,761 18,537 Creditors: amounts falling due after more than one year Loans and other borrowings 12,584 15,394 13,456 Provisions for liabilities and charges (note 11) 2,351 2,304 2,376 Minority interests 50 67 63 Capital and reserves (note 12) Called up share capital 434 434 434 Reserves 2,675 (438) 2,208 Total equity shareholders' funds (deficiency) 3,109 (4) 2,642 18,094 17,761 18,537 NOTES 1 Basis of preparation The unaudited interim results of BT Group, which are not statutory accounts, have been prepared on the basis of the accounting policies as set out in the report and accounts of BT Group plc for the year ended March 31, 2003. Figures for the year ended March 31, 2003 are extracts from the group accounts for that year. The group accounts for the year ended March 31, 2003, on which the auditors issued an unqualified report which did not contain a statement under Section 237 (2) or (3) of the Companies Act 1985, have been delivered to the Registrar of Companies. 2. Results of businesses The tables below show the results of BT's lines of business. There is extensive trading between many of the business units and profitability is dependent on the transfer price levels. These intra-group trading arrangements are subject to review and have changed in certain instances. Comparative figures have been restated for these changes but there is no impact at a group level. The eliminations are intra-group eliminations. With effect from January 1, 2003 the operations of BT Openworld were transferred under the management control of BT Retail. The comparative figures have been restated to report BT Openworld as part of BT Retail for all the periods under review. 2 Results of businesses continued a. Operating results External Internal Group Group operating EBITDA turnover turnover turnover profit (loss) (iii) £m £m £m £m £m Second quarter ended September 30, 2003 BT Retail 3,133 216 3,349 366 407 BT Wholesale 844 1,856 2,700 427 900 BT Global Services 587 794 1,381 (39) 117 Other 4 1 5 (6) 46 Intra-group items (ii) - (2,867) (2,867) - - Total 4,568 - 4,568 748 1,470 Second quarter ended September 30, 2002 (i) BT Retail 3,247 215 3,462 392 448 BT Wholesale 882 1,951 2,833 469 947 BT Global Services 519 792 1,311 (100) 50 Other 13 - 13 (32) 33 Intra-group items (ii) - (2,958) (2,958) - - Total 4,661 - 4,661 729 1,478 Half year ended September 30, 2003 BT Retail 6,267 414 6,681 758 846 BT Wholesale 1,723 3,746 5,469 863 1,810 BT Global Services 1,154 1,572 2,726 (90) 212 Other 10 1 11 (53) 62 Intra-group items (ii) - (5,733) (5,733) - - Total 9,154 - 9,154 1,478 2,930 Half year ended September 30, 2002 (i) BT Retail 6,400 407 6,807 757 864 BT Wholesale 1,736 3,845 5,581 802 1,752 BT Global Services 1,086 1,509 2,595 (212) 78 Other 26 - 26 (48) 87 Intra-group items (ii) - (5,761) (5,761) - - Total 9,248 - 9,248 1,299 2,781 i. The results of the lines of business for the quarter ended September 30, 2002 and the half year ended September 30, 2002 have been restated to reflect changes to intra-group trading arrangements. ii. Elimination of intra-group turnover between businesses, which is included in the total turnover of the originating business. iii. Before goodwill amortisation. 2 Results of businesses continued BT Global Services analysis Second quarter ended Half year September 30 ended September 30 2003 2002 Better (worse) 2003 2002 £m £m £m % £m £m Group turnover Solutions 661 577 84 15 1,295 1,122 Syntegra 162 143 19 13 306 285 Global Products 443 408 35 9 876 801 Global Carrier 235 237 (2) (1) 466 483 Other and eliminations (i) (120) (54) (66) n/m (217) (96) 1,381 1,311 70 5 2,726 2,595 EBITDA Solutions 76 73 3 4 138 135 Syntegra 5 5 - - 9 8 Global Products 27 (20) 47 n/m 48 (50) Global Carrier 32 32 - - 72 72 Other (i) (23) (40) 17 43 (55) (87) 117 50 67 n/m 212 78 Group operating profit (loss) (ii) Solutions 57 54 3 6 100 99 Syntegra 3 2 1 50 5 3 Global Products (70) (116) 46 40 (144) (239) Global Carrier 10 11 (1) (9) 27 28 Other (i) (39) (51) 12 24 (78) (103) (39) (100) 61 61 (90) (212) Capital expenditure 102 95 (7) (7) 204 191 Operating free cash flow 15 (45) 60 n/m 8 (113) i. Other is after charging leaver costs of £5m in the second quarter (£14m last year) and £13m in the half year ended September 30, 2003 (£39m last year). ii. Before goodwill amortisation. (b) Group turnover analysis Second quarter ended Half year September 30 ended September 30 2003 2002 Better (worse) 2003 2002 £m £m £m % £m £m Traditional 3,807 4,051 (244) (6) 7,683 8,059 New wave 761 610 151 25 1,471 1,189 4,568 4,661 (93) (2) 9,154 9,248 Consumer 1,498 1,542 (44) (3) 2,995 3,013 Business 654 684 (30) (4) 1,304 1,373 Major Corporate 1,420 1,400 20 1 2,843 2,815 Wholesale/Carrier 992 1,022 (30) (3) 2,002 2,021 Other 4 13 (9) (69) 10 26 4,568 4,661 (93) (2) 9,154 9,248 Note: New wave includes the external new wave turnover of BT Retail and BT Wholesale and the external turnover of Global Solutions and Syntegra. Consumer includes the external turnover of BT Retail from consumer customers. Business includes the external turnover of BT Retail from SME customers. Major Corporate includes the external turnover of BT Retail from major corporate customers and the external turnover of BT Global Services, with the exception of Global Carrier. Wholesale/Carrier includes the external turnover of BT Wholesale and Global Carrier. (c) Capital expenditure on plant, equipment and motor vehicle additions Second quarter Half year ended September 30 ended September 30 2003 2002 2003 2002 £m £m £m £m BT Retail 20 25 40 44 BT Wholesale Access 232 206 447 414 Switch 22 42 33 82 Transmission 46 61 100 124 Products/systems support 108 76 196 124 408 385 776 744 BT Global Services Syntegra and Solutions 25 12 61 24 UK Networks 35 32 59 59 Other 42 51 84 108 102 95 204 191 Other 48 54 110 129 Total 578 559 1,130 1,108 (d) Net operating assets (liabilities) September 30 March 31 2003 2003 £m £m BT Retail 42 (430) BT Wholesale 11,861 12,041 BT Global Services 1,467 1,912 Other 155 217 Total 13,525 13,740 Note: Net operating assets (liabilities) comprise tangible and intangible fixed assets, stocks, debtors less creditors (excluding loans and other borrowings) and provisions for liabilities and charges (excluding deferred tax). 3 Operating costs Second quarter Half year ended September 30 ended September 30 2003 2002 2003 2002 £m £m £m £m Net staff costs* 907 891 1,820 1,922 Depreciation 721 748 1,450 1,480 Payments to telecommunication operators 1,006 997 2,023 1,979 Other operating costs 1,230 1,340 2,479 2,664 Total before goodwill amortisation and exceptional items 3,864 3,976 7,772 8,045 Goodwill amortisation 3 3 6 11 Total 3,867 3,979 7,778 8,056 *Includes leaver costs of 16 37 27 193 4 Group's share of associates and joint ventures Second quarter Half year ended September 30 ended September 30 2003 2002 2003 2002 £m £m £m £m Share of associates and joint ventures 99 433 206 844 turnover Share of operating (losses) profits of associates and joint ventures (4) 66 (7) 115 5 Exceptional items and goodwill amortisation Second quarter Half year ended September 30 ended September 30 2003 2002 2003 2002 £m £m £m £m (Loss) profit on sale of fixed asset investments and group undertakings - (4) (1) 66 Net interest payable (18) - (18) - Goodwill amortisation (3) (3) (6) (11) Net (charge) credit before tax and minority interests (21) (7) (25) 55 6 Net interest payable Second quarter Half year ended September 30 ended September 30 2003 2002 2003 2002 £m £m £m £m Group 352 343 640 678 Joint ventures and associates 5 6 10 16 Total interest payable 357 349 650 694 Interest receivable (123) (54) (191) (99) Net interest payable 234 295 459 595 Analysed: Before exceptional items 216 295 441 595 Exceptional items 18 - 18 - Total 234 295 459 595 7 Dividends Half year Half year ended September 30 ended September 30 2003 2002 2003 2002 pence per share £m £m Interim dividend 3.20 2.25 278 194 An interim dividend of 3.20 pence per share will be paid on February 9, 2004 to shareholders on the register on December 30, 2003. 8 Earnings per share The basic earnings per share are calculated by dividing the profit attributable to shareholders by the average number of shares in issue after deducting the company's shares held by employee share ownership trusts. In calculating the diluted earnings per share, share options outstanding and other potential ordinary shares have been taken into account. The average number of shares in the periods were: Second quarter Half year ended September 30 ended September 30 2003 2002 2003 2002 million of shares million of shares Basic 8,633 8,613 8,628 8,609 Diluted 8,695 8,649 8,675 8,659 9. Reconciliation of operating profit to operating cash flow Second quarter Half year ended September 30 ended September 30 2003 2002 2003 2002 £m £m £m £m Group operating profit 745 726 1,472 1,288 Depreciation and amortisation 725 752 1,458 1,493 Changes in working capital (223) (99) (211) (166) Provision movements and other 27 44 64 120 Net cash inflow from operating activities 1,274 1,423 2,783 2,735 10 Net debt a. Analysis At September 30 At March 31 2003 2002 2003 £m £m £m Long-term loans and other borrowings falling due after more than one year 12,584 15,394 13,456 Short-term borrowings and long-term loans and other borrowings falling due within one year 2,262 1,584 2,548 Total debt 14,846 16,978 16,004 Short-term investments (6,036) (3,748) (6,340) Cash at bank (42) (118) (91) Net debt at end of period 8,768 13,112 9,573 10 Net debt continued b. Reconciliation of net cash flow to movement in net debt Second quarter Half year ended September 30 ended September 30 2003 2002 2003 2002 £m £m £m £m Net debt at beginning of period 8,988 13,397 9,573 13,701 Decrease in net debt resulting from (213) (274) (831) (628) cash flows Net debt assumed or issued on acquisitions - - - (13) Currency and other movements (3) (16) 2 17 Other non-cash movements (4) 5 24 35 Net debt at end of period 8,768 13,112 8,768 13,112 11 Provisions for liabilities and charges At September 30 At March 31 2003 2002 2003 £m £m £m Deferred taxation 2,017 2,146 2,017 Pension provisions (a) 32 33 33 Other provisions 302 125 326 2,351 2,304 2,376 (a) The pension prepayment relating to the BT Pension Scheme of £567m at September 30, 2003 (£231m last year) is included in debtors and falls due after more than one year. 12 Share capital and reserves Share capital Reserves Total £m £m £m Balances at April 1, 2003 434 2,208 2,642 Profit for the six months ended September 30, 2003 - 728 728 Dividend - (278) (278) Currency movements (a) - 17 17 Balances at September 30, 2003 434 2,675 3,109 a. Includes £44m movement on the retranslation of foreign borrowings and other hedging instruments in the six months ended September 30, 2003. 13 Earnings before interest, taxation, depreciation and amortisation (EBITDA) Second quarter Half year ended September 30 ended September 30 2003 2002 2003 2002 £m £m £m £m Group operating profit before exceptional items 745 726 1,472 1,288 Depreciation 722 749 1,452 1,482 Amortisation 3 3 6 11 EBITDA before exceptional items 1,470 1,478 2,930 2,781 14 United States Generally Accepted Accounting Principles The results set out above have been prepared in accordance with accounting principles generally accepted in the United Kingdom. The table below sets out the results calculated in accordance with United States Generally Accepted Accounting Principles. Second quarter Half year ended September 30 ended September 30 2003 2002 2003 2002 Net income attributable to 90 514 378 725 shareholders (£m) including exceptional items Earnings per ADS (£) - basic 0.10 0.60 0.44 0.84 - diluted 0.10 0.59 0.44 0.84 Each American Depositary Share (ADS) represents 10 ordinary shares of BT Group plc. Shareholders' equity, calculated in accordance with United States Generally Accepted Accounting Principles, is £2,213m deficit at September 30, 2003 (September 30, 2002 - £3,798m deficit, March 31, 2003 - £2,258m deficit). Forward-looking statements - caution advised Certain statements in this results release are forward-looking and are made in reliance on the safe harbour provisions of the US Private Securities Litigation Reform Act of 1995. These statements include, without limitation, those concerning: cash flow, earnings per share and customer satisfaction targets; intentions regarding future dividend levels; expectations regarding broadband growth and revenues from new wave initiatives; the possible or assumed future results of operations of BT and/or its lines of business; expectations regarding revenue growth, debt reduction, capital expenditure, continued investment whilst rewarding shareholders, increased dividends, an efficient balance sheet, enhanced shareholder value, cost efficiencies and sustainable cash savings; and BT's ability to deliver its key strategic goals. Although BT believes that the expectations reflected in these forward-looking statements are reasonable, it can give no assurance that these expectations will prove to have been correct. Because these statements involve risks and uncertainties, actual results may differ materially from those expressed or implied by these forward-looking statements. Factors that could cause differences between actual results and those implied by the forward-looking statements include, but are not limited to: material adverse changes in economic conditions in the markets served by BT and its lines of business; future regulatory actions and conditions in BT's operating areas, including competition from others in the UK and other international communications markets; selection by BT and its lines of business of the appropriate trading and marketing models for its products and services; fluctuations in foreign currency exchange rates and interest rates; technological innovations, including the cost of developing new products and the need to increase expenditures for improving the quality of service; prolonged adverse weather conditions resulting in a material increase in overtime, staff or other costs; developments in the convergence of technologies; the anticipated benefits and advantages of new technologies, products and services, including broadband and other new wave initiatives, not being realised; the timing of entry and profitability of BT and its lines of business in certain communication markets; significant changes in market shares for BT and its principal products and services; to the extent that BT chooses to sell assets or minority interests in its subsidiaries, prevailing market levels for such sales; general financial market conditions affecting BT's performance. BT undertakes no obligation to update any forward-looking statements whether as a result of new information, future events or otherwise. This information is provided by RNS The company news service from the London Stock Exchange

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