Chief Broadband appointment

BT Group PLC
11 November 2002

                                                               November 11, 2002

                      BT APPOINTS CHIEF BROADBAND OFFICER



BT today announced the appointment of Alison Ritchie as its first chief
broadband officer. The role, which takes effect immediately, will see Alison
direct BT's policy on broadband developments across the whole of BT Group,
ensuring a co-ordinated approach to the delivery of high quality broadband
services to residential and business customers.

Ben Verwaayen, BT's chief executive officer, said: "I am very pleased that
Alison is to take on this extremely important role for BT. She brings enormous
experience and knowledge, and I know that she will aim to put the needs of the
customers first. We are one of the first businesses to appoint a chief broadband
officer, a decision that underlines just how central broadband is to BT."

Alison Ritchie said: "I am thrilled to be taking on this new role. To me
there is nothing more exciting than broadband. I am looking forward to the
challenge of uniting efforts across the whole group to make our offer to
customers even better."

BT believes that having a member of the top management team solely focused
on broadband is a positive step that will ensure successful delivery of all
broadband activities.

Alison will assemble a pan-BT virtual team, working within and being accountable
for the lines of business, and delivering strategy and improvement plans
end-to-end across the company.

Alison, who will continue to be chief executive of BT Openworld, has wide
experience across BT Group, including a spell as BT's director of regulatory
affairs.

Alison will step aside from the day to day running of BT Openworld for
regulatory reasons. Responsibility for managing that business will be handed
over to John Butler, currently director of new services and strategy, supported
by senior vice president, Duncan Ingram.

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