Changes to Timeline Serv.

BRITISH TELECOMMUNICATIONS PLC
1 October 1999


        CHANGES TO BT '192' AND TIMELINE SERVICES
                            

BT today announced changes to its directory enquiry and

Timeline services.

     From November 1, the cost of calls to the UK

directory enquiry service on '192' will rise from 35p to

40p (inc.VAT). From the same date, callers to the

Timeline service, the speaking clock on '123,' will be

charged a one-off fee of 10p (inc. VAT).

     Calls to the directory enquiry service will continue

to be free for customers using payphone lines, and for

those with disabilities which prevent them from using a

printed Phone Book, such as blind and visually impaired

people.

     BT has also introduced a free directory information

service on the Internet.

     A BT spokesman said: 'The price increase is

necessary to fund further improvements in customer

service on 192 and to cover increased costs.

    'The growth of new number types and the volume of

listings calls for further investment to develop and grow

our systems so we that can give the quality of service

our customers demand.'

     Customers will still be able to ask for two numbers

with every directory enquiry call.

      PhoneNet - BT's free directory information service

on the Internet - can be found at www.bt.com/phonenetuk.

Already, it is dealing with three million searches a day.

The service complements BT's other electronic directory

enquiry products - Phone Disc and Phone Base.

TIMELINE

     From November 1, callers to the Timeline service will

be charged a single set fee of 10p (including VAT);

currently they are charged at BT's local call rate

(subject to a minimum charge of 5p, including VAT).

     A BT spokesman said: 'This is the first time we have

changed the way BT charges for Timeline. At a simple

single charge of 10p, we think the service offers

excellent value for money.'