1st Quarter Results

BT Group PLC 29 July 2004 FIRST QUARTER RESULTS TO JUNE 30, 2004 July 29, 2004 HIGHLIGHTS Group turnover up 0.8 per cent, excluding the impact of mobile termination rate reductions, at £4,567 million. Down 0.4 per cent including the impact of mobile termination rate reductions New wave turnover of £936 million, up 32 per cent Profit before taxation, goodwill amortisation and exceptional items of £434 million, down 13 per cent. Up 5 per cent before leaver costs Earnings per share before goodwill amortisation and exceptional items, down 10 per cent at 3.7 pence. Up 10 per cent at 4.6 pence before leaver costs Net debt of £8,317 million, 7 per cent lower than previous year Broadband end users of 2.7 million at June 30, 2004 The full profit and loss account, cash flow statement and balance sheet, drawn up in accordance with UK generally accepted accounting principles, from which this information is extracted are set out on pages 12 to 16. Chief Executive's statement Ben Verwaayen, Chief Executive, said: "The transformation of our business continues at pace. This is the second consecutive quarter of underlying growth in turnover. New wave turnover, including ICT, broadband, mobility and managed services grew by 32 per cent to £936 million. New wave businesses generated over 20 per cent of group turnover in the quarter. This strong growth in new wave has offset the decline in turnover from the traditional business and these results reflect a continuation of recent trends. "Earnings per share before goodwill amortisation, exceptional items and leaver costs grew by 10 per cent to 4.6 pence. "Our 21st Century Network (21CN) programme team have announced a number of customer trials with large scale roll out expected in 2006. "Whilst the environment remains challenging we are confident in our strategy to deliver long-term growth for shareholders." RESULTS FOR THE FIRST QUARTER ENDED JUNE 30, 2004 First Quarter Year ended 2004 2003 Better (worse) March 31 (restated) % 2004 (restated) £m £m £m Group turnover 4,567 4,586 - 18,519 EBITDA - before exceptional items and leaver costs 1,444 1,470 (2) 6,015 - before exceptional items 1,342 1,459 (8) 5,813 Profit before taxation - before goodwill amortisation, exceptional items and leaver 536 512 5 2,215 costs - before goodwill amortisation and exceptional items 434 501 (13) 2,013 - after goodwill amortisation and exceptional items 416 497 (16) 1,945 Earnings per share - before goodwill amortisation, exceptional items and leaver 4.6p 4.2p 10 18.5p costs - before goodwill amortisation and exceptional items 3.7p 4.1p (10) 16.9p - after goodwill amortisation and exceptional items 3.6p 4.1p (12) 16.4p Capital expenditure 694 552 (26) 2,673 Free cash flow 157 618 (75) 2,071 Net debt 8,317 8,988 7 8,425 The commentary focuses on the results before goodwill amortisation, exceptional items and leaver costs. This is consistent with the way that financial performance is measured by management and we believe allows a meaningful comparison to be made of the trading results of the group. The results have been restated to reflect the requirements of UITF Abstract 38 'Accounting for ESOP trusts' and the related amendments to UITF Abstract 17 (revised 2003) 'Employee Share Schemes' which the group has adopted (see note 1). This restatement results in an additional operating profit charge of £3 million for the year ended March 31, 2004 and of £1 million for the quarter ended June 30, 2003. The full profit and loss account, cash flow statement and balance sheet are provided on pages 12 to 16. A reconciliation of EBITDA to group operating profit is provided on page 23. GROUP RESULTS The results for the first quarter continue to show the transformation of our business and reflect a continuation of recent trends. Turnover was marginally lower at £4,567 million. Excluding the impact of regulatory reductions to mobile termination rates the underlying turnover increased by 0.8 per cent. The operating results in the quarter were impacted by leaver costs of £102 million (£11 million last year). Excluding leaver costs, earnings per share before goodwill amortisation and exceptional items increased by 10 per cent to 4.6 pence compared to the first quarter last year. The strong growth in new wave turnover was 32 per cent, reaching £936 million in the quarter, higher than the 30 per cent growth through last year. New wave turnover accounted for over 20 per cent of the group's turnover compared to 15 per cent in the first quarter of last year. New wave turnover is mainly generated from Information and Communications Technology (ICT) solutions, broadband, mobility and managed services. ICT turnover grew by 15 per cent to £634 million partly reflecting the strong order intake last year. Mobility turnover at £43 million achieved growth of 169 per cent. Broadband turnover doubled to £186 million. Turnover from the group's traditional businesses declined by 6 per cent (5 per cent lower excluding the impact of reductions in mobile termination rates), a percentage point improvement compared to the fourth quarter of last year. This decline reflects regulatory intervention, competition, price reductions and also technological changes that we are using to drive customers from traditional services to better value and more flexible new wave services, such as broadband and Internet Protocol Virtual Private Networks (IPVPN's). Total consumer turnover in the first quarter was 5 per cent lower (4 per cent lower excluding the impact of reductions to mobile termination rates) compared to the first quarter last year. Traditional consumer turnover declined by 8 per cent reflecting broadband substitution of dial up narrowband internet access, increased Carrier Pre-Selection (CPS) penetration, mobile substitution and the reduction in fixed to mobile calls. New wave consumer turnover doubled, driven by the continuing growth of broadband and mobility. BT Together packages provide an important element in defending traditional turnover with an increase of 119,000 customers over the first quarter last year. With effect from July 1, 2004 we are building on the success of the BT Together family of packages and simplifying our pricing structure. This will bring low call charges and reductions in line rental to our three BT Together fixed monthly fee packages and will make it easier for customers to compare the value they get from BT with similar offerings from competitors. Nine million standard rate customers have now joined the existing nine million BT Together customers. The underlying 12 month rolling average revenue per customer household (net of mobile termination charges) of £265 declined by £3 compared to last quarter with higher revenues from broadband being offset by call revenue reductions. Contracted revenues increased by 1 percentage point to 59 per cent compared to the fourth quarter last year. Turnover from smaller and medium sized businesses declined by 4 per cent (3 per cent excluding the impact of reductions to mobile termination rates). BT Business Plan, launched in January 2003, more than doubled the number of business locations to 294,000 (191,000 customers) by June 30, 2004. This, together with our BT Local Business activity, defended some of the decline in the traditional business as well as driving the growth in new wave turnover of 40 per cent. Major Corporate (UK and international) turnover increased by 1 per cent with the strong growth in new wave turnover (19 per cent) offsetting the decline in traditional services. There is a continued migration from traditional voice only services to managed ICT solutions contracts. ICT contract wins amounted to more than £1.3 billion in the first quarter. Our estimate of market share by volume of fixed to fixed voice minutes is based on our actual minutes, market data provided by Ofcom and an extrapolation of the historical trends. BT's estimated consumer market share declined by 1.5 percentage points in the first quarter to around 66 per cent compared to last quarter whilst the estimated business market share declined by 0.3 percentage points to around 43 per cent. Wholesale (UK and Global Carrier) increased by 7 per cent (11 per cent excluding the impact of reductions to mobile termination rates). Growth in new wave turnover of 81 per cent from our UK Wholesale business was driven by broadband and managed services, which more than compensated for the decline in our traditional UK Wholesale product prices. There was an installed base of 2.7 million wholesale broadband lines by June 30, 2004, an increase of 154 per cent on the number of connections 12 months ago, with net additions in the quarter growing at more than 36,000 per week. BT Retail had 1,102,000 broadband connections at June 30, 2004, an increase of 98 per cent on June 30, 2003. BT has an extensive market research programme conducted by external agencies which focuses on the level and causes of customer dissatisfaction. The group achieved a 3 per cent improvement in the level of customer dissatisfaction in the quarter. Group operating costs before goodwill amortisation, exceptional items and leaver costs were reduced by 1 per cent compared to the first quarter of last year. Leaver costs increased in the quarter to £102 million (£11 million last year) with staff numbers declining by 1 per cent since March 31, 2004 to 98,700 employees. Net staff costs, excluding leaver costs, decreased by £28 million compared to the first quarter last year to £875 million due to improved efficiency offset by the impact of increases in pay rates. Payments to other telecommunication operators were £51 million (5 per cent) lower than last year mainly reflecting the impact of the mobile termination rate reductions. Other operating costs (excluding goodwill amortisation and exceptional items) increased by £74 million. In linewith our expectations this includes investment in new wave initiatives, such as strengthening our ICT delivery capabilities outside the UK and higher marketing costs. These were partly offset by efficiency cost savings and the impact of foreign exchange. Depreciation was £30 million lower than the first quarter of last year at £699 million reflecting shorter life assets becoming fully depreciated and more efficient capital expenditure over recent years. Group operating profit before goodwill amortisation, exceptional items and leaver costs increased by 1 per cent compared to the first quarter of last year. The operating profit margin before leaver costs improved by 0.2 percentage points to 16.3 per cent in the first quarter. The improved operating profit margin reflects further cost efficiencies and reductions to mobile termination charges and was achieved despite the lower margins from new wave businesses compared to our traditional business. The £91 million increase in leaver costs resulted in group operating profit, before goodwill amortisation and exceptional items, after leaver costs being 12 per cent lower than the first quarter of last year. BT's share of associates and joint ventures operating losses before goodwill amortisation and exceptional items was £5 million in the quarter (£3 million loss last year). Net interest payable before exceptional items was £204 million for the quarter, an improvement of £21 million against last year reflecting the reduction in the level of net debt. Profit before taxation, goodwill amortisation and exceptional items of £434 million in the quarter decreased by 13 per cent and includes the impact of the £91 million increase in leaver costs. The taxation rate on the profit before goodwill amortisation and exceptional items was 26.5 per cent in the quarter (30.5 per cent last year). The lower effective tax rate reflects reduced overseas losses for which relief is not available and greater tax efficiency in the group. Earnings per share before goodwill amortisation, exceptional items and leaver costs increased by 10 per cent at 4.6 pence for the quarter. The high leaver costs meant that earnings per share before goodwill amortisation and exceptional items reduced by 10 per cent compared to the first quarter last year at 3.7 pence. Exceptional items and goodwill Net exceptional items in the quarter reduced profit before taxation by £14 million. An exceptional property rationalisation charge of £17 million was recognised in the quarter in relation to the rationalisation of the group's provincial offices portfolio. This rationalisation programme is expected to continue throughout the current financial year and beyond giving rise to additional rationalisation costs. This was offset by the £3 million profit on disposal of certain group investments, including the 4.8 per cent interest in New Skies Satellite for consideration of €36 million (£24 million). Goodwill amortisation was £4 million for the quarter (£3 million last year). Earnings per share after goodwill amortisation and exceptional items were 3.6 pence in the quarter compared to 4.1 pence last year. Cash flow and net debt Cash inflow from operating activities amounted to £1,206 million in the quarter compared to £1,509 million in the first quarter last year. The reduction includes the impact of additional leaver costs of £118 million, the partial reversal of the strong working capital position at the end of last quarter and investment in major contracts. Return on investments and servicing of finance reflects a net cash outflow of £302 million compared to £290 million in the first quarter last year. This movement was mainly driven by the increased interest payments arising from the restructuring of the swap portfolio completed last year, offset by the impact of the reduced net debt position. The net cash outflow on fixed asset purchases and sales was £706 million in the quarter which compares to £593 million last year reflecting the move to a flatter profile of capital expenditure through the year, the investment in the NHS contracts and transformational expenditure on the network. Implementing a 21st Century Network (21CN) is a core element of BT's transformation programme. 21CN is the enabling infrastructure for growth and will drive radical operational simplification and is expected to reduce annual cash costs by £1 billion by the 2008/9 financial year. 21CN will enable BT to launch new services to market faster and will empower customers with new levels of control, choice and flexibility over a range of converged communications services. In June 2004, we announced a number of live trials and an indicative timetable to complete implementation of 21CN. This year we will pilot the transfer of voice calls from our public switched telephony network (PSTN) to a new, dedicated, Internet Protocol (IP) network and trial the technical and economic issues behind the deployment of fibre deeper into the access network with a focus on new installations. Subject to the trials, we expect to begin large scale rollout of 21CN during 2006 with the deployment substantially complete by around the end of the decade. Free cash flow (before acquisitions and disposals, dividends and financing) was a net inflow of £157 million in the quarter. The share buyback programme continued with the repurchase of 17 million shares for £31 million in the quarter. Net debt continued to improve and was £8,317 million at June 30, 2004, 7 per cent below last year. _____________________________________________________________________ BT's final dividend of 5.3 pence per share will be paid on September 6, 2004 to shareholders on the register on August 6, 2004. The second quarter and half year's results are expected to be announced on November 11, 2004. BT Retail First quarter ended June 30 Year ended 2004 2003* Better (worse) March 31 2004* £m £m £m % £m Group turnover 3,116 3,173 (57) (2) 12,940 Gross margin 825 857 (32) (4) 3,517 Sales, general and administration costs 533 484 (49) (10) 2,123 EBITDA 292 373 (81) (22) 1,394 Depreciation 33 47 14 30 162 Operating profit 259 326 (67) (21) 1,232 Leaver costs 43 1 (42) n/m 112 Operating profit before leaver costs 302 327 (25) (8) 1,344 Capital expenditure 28 20 (8) (40) 118 *Restated to reflect changes in intra-group trading arrangements. Growth in new wave turnover of 31 per cent was offset by the 7 per cent decline in traditional turnover which resulted in an overall decline of 2 per cent compared to the first quarter of last year. After adjusting for the regulatory reductions to mobile termination rates, turnover declined by 1 per cent. First quarter ended June 30 Year ended BT Retail turnover 2004 2003* Better (worse) March 31 2004* £m £m £m % £m Voice Services 2,099 2,266 (167) (7) 8,906 Intermediate Products 442 468 (26) (6) 1,868 Traditional 2,541 2,734 (193) (7) 10,774 ICT 413 365 48 13 1,734 Broadband 110 57 53 93 307 Mobility 38 14 24 171 84 Other 14 3 11 n/m 41 New Wave 575 439 136 31 2,166 Total 3,116 3,173 (57) (2) 12,940 Sales to other BT businesses incl. above 95 46 49 107 338 *Restated to reflect changes in intra-group trading arrangements. Turnover from voice services was 7 per cent lower than the first quarter of last year. The overall market for fixed to fixed voice call minutes is estimated to have declined by 3 per cent compared to the first quarter of last year, partly reflecting the migration to new wave products and services such as IPVPN's and substitution by e-mail, instant messaging and mobile services. BT Group's total originating measured call volumes have decreased by 13 per cent in the quarter compared to the first quarter last year. Part of the decline in measured call volumes is due to the migration to broadband, which is not measured in minutes, and the consequent reduction in dial up internet minutes. There has been an increased penetration of pricing packages and contracted revenues which reduces the direct relationship between call minutes and turnover. Turnover from intermediate products decreased by 6 per cent compared to the first quarter of last year mainly driven by a decline in private circuits and ISDN as customers migrate to new wave products including broadband and IPVPN. BT Retail's new wave turnover increased by 31 per cent compared to the first quarter of last year. ICT turnover increased by 13 per cent, reflecting strong growth compared to the overall market with new IP based service contract wins offset by a decline in business telephony equipment. The growth of broadband continues with 1,102,000 BT Retail connections at June 30, 2004, an increase of 14 per cent in the quarter. During the quarter, BT Retail's market share of DSL net additions was 29 per cent. Broadband turnover grew by 93 per cent compared to the first quarter last year to £110 million. From July 1, 2004, BT has reduced its prices on BT Yahoo! 1mb, BT Yahoo! 512k and BT Broadband in line with other competitors. In November 2003, BT launched BT Mobile Home Plan through retail stores which had attracted over 87,000 connections at June 30, 2004, more than doubling the number of connections in the quarter. BT had consumer and corporate mobile connections of 215,000 at June 30, 2004 reflecting growth of over 70,000 connections (49 per cent) on last quarter. BT Retail turnover from mobility services increased by 171 per cent compared to the first quarter last year to £38 million. The gross margin reduced by 0.5 percentage points to 26.5 per cent compared to the first quarter of last year, reflecting the change in the revenue mix from traditional business to new wave services. Cost transformation programmes continued to generate savings in the traditional business with £13 million of savings before leaver costs (3 per cent) achieved in the quarter. BT Retail incurred leaver costs of £43 million in the quarter, an increase of £42 million over last year. Operating profit in the quarter of £259 million was 21 per cent lower than the prior year. However, excluding the impact of leaver costs, operating profit decreased by 8 per cent. BT Wholesale First quarter ended June 30 Year ended 2004 2003* Better (worse) March 31 2004* £m £m £m % £m External turnover 941 886 55 6 3,473 Internal turnover 1,310 1,374 (64) (5) 5,410 Group turnover 2,251 2,260 (9) - 8,883 Variable cost of sales 553 533 (20) (4) 2,092 Gross variable profit 1,698 1,727 (29) (2) 6,791 Network and SG&A costs 764 751 (13) (2) 2,989 EBITDA 934 976 (42) (4) 3,802 Depreciation 477 474 (3) (1) 1,919 Operating profit 457 502 (45) (9) 1,883 Leaver costs 41 - (41) n/m 46 Operating profit before leaver costs 498 502 (4) (1) 1,929 Capital expenditure 475 368 (107) (29) 1,809 *Restated to reflect changes in intra-group trading arrangements. Wholesale turnover for the quarter of £2,251 million was £9 million lower and gross variable profit of £1,698 million was £29 million (2 per cent) lower than the first quarter last year. EBITDA before leaver costs was maintained year on year. External turnover in the quarter of £941 million increased by £55 million (6 per cent). Excluding the impact of regulatory reductions to mobile termination rates the underlying external turnover increased by 10 per cent. The growth was driven by the increase in new wave turnover and offset the impact of continued regulatory price reductions. New wave turnover grew by 81 per cent to £130 million in the quarter which is driven by the increase in broadband and managed services. Internal turnover declined by 5 per cent to £1,310 million reflecting the flow through of lower volumes of calls, lines and private circuits, as well as the group's policy of reflecting regulatory price changes in internal charges. The focus on cost savings continued this quarter with the achievement of £28 million reductions in network and SG&A costs which equates to £48 million efficiency savings in the quarter. These reductions were offset by a £41 million increase in leaver costs over the same quarter last year. Capital expenditure increased by 29 per cent to £475 million when compared to the first quarter last year. This reflects a more even profile of capital expenditure through the year and further expenditure on transforming the group's network, particularly the hands-off access network and broadband. BT Global Services First quarter ended June 30 Year ended 2004 2003 Better (worse) March 31 2004 £m £m £m % £m Group turnover 1,411 1,345 66 5 5,782 EBITDA 102 95 7 7 508 Operating loss (36) (51) 15 29 (105) Leaver costs 13 8 (5) (63) 33 Operating loss before leaver costs (23) (43) 20 47 (72) Capital expenditure 149 102 (47) (46) 479 See note 2 for additional detail. Turnover for the quarter rose by 5 per cent to £1,411 million. Excluding the adverse impact of exchange rates turnover growth was 6.4 per cent, which equates to an additional 0.5 per cent underlying turnover growth at a group level. Solutions turnover grew by 12 per cent reflecting the conversion of the strong order intake over the past twelve months. BT Syntegra produced another strong quarter's turnover growth, with the NHS contracts contributing towards the growth of 33 per cent. Solutions and BT Syntegra achieved orders of £1.3 billion in the quarter which results in orders of £6.3 billion over the last twelve months. Global Products turnover grew by 5 per cent (7 per cent excluding the impact of exchange rates) benefiting from growth in Multi Protocol Label Switching (MPLS) turnover. Global Carrier turnover grew by 3 per cent. EBITDA increased by 7 per cent from the first quarter of last year to £102 million. The increase in turnover, together with lower network, selling, general and administration costs, following continuing cost reduction initiatives, helped generate a £15 million improvement in operating losses. The costs included the expected increase in resources associated with strengthening the overseas network centric solutions delivery capabilities and leaver costs of £13 million (£8 million last year). We expect the underlying cost base in Global Services will continue to improve. Capital expenditure in the quarter at £149 million increased by £47 million compared to quarter one last year mainly due to expenditure on the NHS contracts. ___________________________________________________________________________ GROUP PROFIT AND LOSS ACCOUNT for the three months ended June 30, 2004 -------------------- ------ ---------- ----------- --------- Before goodwill Goodwill Total amortisation and amortisation and exceptional items exceptional items (note 4) (unaudited) Notes £m £m £m -------------------- ------ ---------- ----------- --------- Group turnover 2 4,567 - 4,567 Other operating income 41 - 41 Operating costs 3 (3,965) (21) (3,986) Group operating profit (loss) 2 643 (21) 622 Group's share of operating losses of associates and joint ventures (5) - (5) Total operating profit (loss) 638 (21) 617 Profit on sale of fixed asset investments and group undertakings - 3 3 Net interest payable 5 (204) - (204) Profit (loss) before taxation 434 (18) 416 Taxation (115) 4 (111) Profit (loss) after taxation and attributable to shareholders 319 (14) 305 Earnings per share 6 - basic 3.7p 3.6p - diluted 3.7p 3.5p -------------------- ------ ---------- ----------- --------- GROUP PROFIT AND LOSS ACCOUNT for the three months ended June 30, 2003 -------------------- ------ ---------- ----------- --------- Before goodwill Goodwill Total amortisation and amortisation and exceptional items exceptional items (note 4) (unaudited, restated Notes £m £m £m - see note 1) ------ ---------- ----------- --------- -------------------- Group turnover 2 4,586 - 4,586 Other operating income 52 - 52 Operating costs 3 (3,909) (3) (3,912) Group operating profit (loss) 2 729 (3) 726 Group's share of operating losses of associates and joint ventures (3) - (3) Total operating profit (loss) 726 (3) 723 Loss on sale of fixed asset investments and group undertakings - (1) (1) Net interest payable 5 (225) - (225) Profit (loss) before taxation 501 (4) 497 Taxation (153) - (153) Profit (loss) after taxation 348 (4) 344 Minority interests 6 - 6 Profit (loss) attributable to shareholders 354 (4) 350 Earnings per share 6 - basic 4.1p 4.1p - diluted 4.1p 4.0p -------------------- ------ ---------- ----------- --------- GROUP PROFIT AND LOSS ACCOUNT for the year ended March, 31, 2004 -------------------- ------ ---------- ----------- --------- Before goodwill Goodwill Total amortisation and amortisation and exceptional items exceptional items (note 4) (restated - see note Notes £m £m £m 1) ------ ---------- ----------- --------- -------------------- Group turnover 2 18,519 - 18,519 Other operating income 177 - 177 Operating costs 3 (15,807) (19) (15,826) Group operating profit (loss) 2 2,889 (19) 2,870 Group's share of operating losses of associates and joint ventures (8) (26) (34) Total operating profit (loss) 2,881 (45) 2,836 Profit on sale of fixed asset investments and group undertakings 4 32 36 Profit on sale of property fixed assets 14 - 14 Net interest payable 5 (886) (55) (941) Profit (loss) before taxation 2,013 (68) 1,945 Taxation (568) 29 (539) Profit (loss) after taxation 1,445 (39) 1,406 Minority interests 8 - 8 Profit (loss) attributable to shareholders 1,453 (39) 1,414 Dividends (732) Retained profit for the period 682 Earnings per share 6 - basic 16.9p 16.4p - diluted 16.8p 16.3p -------------------- ------ ---------- ----------- --------- GROUP CASH FLOW STATEMENT for the three months ended June 30, 2004 -------------------------- ------------------ --------- ---- First quarter ended June Year 30 (unaudited) ended March 31 2004 2003 2004 £m £m £m --------------------------- -------- --------- --- --------- ---- Net cash inflow from operating activities* (note 7) 1,206 1,509 5,389 Dividends from associates and joint ventures - - 3 Net cash outflow for returns on investments and servicing of finance** (302) (290) (527) Taxation paid (41) (8) (317) -------- --------- --------- Purchase of tangible fixed assets (744) (607) (2,684) Net sale of fixed asset investments 23 - 131 Sale of tangible fixed assets 15 14 76 -------- --------- --------- Net cash outflow for capital expenditure and financial investments (706) (593) (2,477) --------------------------- -------- --------- --- --------- ---- Free cash inflow before acquisitions, disposals and dividends 157 618 2,071 --------------------------- -------- --------- --- --------- ---- -------- --------- --------- Acquisitions (2) - (61) Disposals - - 1 -------- --------- --------- Net cash outflow for acquisitions and disposals (2) - (60) Equity dividends paid - - (645) Cash inflow before use of liquid resources and financing 155 618 1,366 Management of liquid resources 56 (391) 1,123 -------- --------- --------- Repurchase of ordinary share capital (31) - (144) New loans - - 1,326 Repayment of loans (172) (12) (3,627) -------- --------- --------- Net cash outflow from financing (203) (12) (2,445) Increase in cash 8 215 44 Decrease in net debt from cash flows (note 8) 124 618 1,222 --------------------------- -------- --------- --- --------- ---- *Net of deficiency and special pension contributions - - (742) **Net of interest (payments) receipts on restructuring currency swap portfolio (18) - 420 GROUP BALANCE SHEET at June 30, 2004 ------------------------- --------- --------- --------- June 30 June 30 March 31 2004 2003 2004 (restated*) (restated*) £m £m £m ------------------------- --------- --------- --------- Fixed assets Intangible assets 204 205 204 Tangible assets 15,466 15,676 15,487 Investments 297 453 324 15,967 16,334 16,015 Current assets --------- --------- --------- Stocks 111 92 89 Debtors 5,261 4,784 5,189 Investments 5,071 6,928 5,163 Cash at bank and in hand 144 77 109 10,587 11,881 10,550 Creditors: amounts falling due within one year Loans and other borrowings 1,112 2,684 1,271 Other creditors 7,142 6,861 7,252 8,254 9,545 8,523 --------- --------- --------- Net current assets 2,333 2,336 2,027 Total assets less current liabilities 18,300 18,670 18,042 Creditors: amounts falling due after more than one year Loans and other borrowings 12,420 13,309 12,426 Provisions for liabilities and charges 2,491 2,350 2,504 Minority interests 46 57 46 Capital and reserves (note 9) --------- --------- --------- Called up share capital 432 434 432 Reserves 2,911 2,520 2,634 --------- --------- --------- Total equity shareholders' funds 3,343 2,954 3,066 18,300 18,670 18,042 ------------------------- --------- --------- --------- *See note 1 for details of restatement. NOTES 1 Basis of preparation The unaudited interim results of BT Group, which are not statutory accounts, have been prepared on the basis of the accounting policies as set out in the Report and Accounts of BT Group plc for the year ended March 31, 2004, except that during the quarter ending June 30, 2004, the group adopted UITF Abstract 38 'Accounting for ESOP trusts' and the related amendments to UITF Abstract 17 (revised 2003) 'Employee Share Schemes'. UITF 38 changes the presentation of an entity's own shares held in an ESOP trust from previously being held as assets to being deducted in arriving at shareholders' funds. UITF 17 (revised 2003) requires the amounts recognised in the profit and loss account in respect of share awards from previously being based on the book value of shares held in the ESOP trusts to being based on the fair value of shares at the date the award is made. An additional charge of £3 million for the year ended March 31, 2004 and of £1 million for the quarter ended June 30, 2003 has been made to the group profit and loss account. The effect on the group's balance sheet at March 31, 2004 has been to reduce fixed assets by £53 million, to reduce other creditors by £25 million and to reduce shareholders' funds by £28 million. The effect at June 30, 2003 has been to reduce fixed assets by £98 million, to reduce other creditors by £37 million and to reduce shareholders' funds by £61 million. Figures for the year ended March 31, 2004 are extracts from the group accounts for that year with the exception of the accounting policy change noted above. The group accounts for the year ended March 31, 2004, on which the auditors issued an unqualified report which did not contain a statement under Section 237 (2) or (3) of the Companies Act 1985, were approved by the Board of Directors on May 19, 2004 and published on June 2, 2004. 2 Results of businesses (a) Operating results External Internal Group Group operating EBITDA turnover turnover turnover profit (loss) (ii) (ii) £m £m £m £m £m First quarter ended June 30, 2004 BT Retail 3,021 95 3,116 259 292 BT Wholesale 941 1,310 2,251 457 934 BT Global Services 598 813 1,411 (36) 102 Other 7 - 7 (37) 14 Intra-group items (i) - (2,218) (2,218) - - Total 4,567 - 4,567 643 1,342 First quarter ended June 30, 2003 (restated - see below) BT Retail 3,127 46 3,173 326 373 BT Wholesale 886 1,374 2,260 502 976 BT Global Services 567 778 1,345 (51) 95 Other 6 - 6 (48) 15 Intra-group items (i) - (2,198) (2,198) - - Total 4,586 - 4,586 729 1,459 Year ended March 31, 2004 (restated - see below) BT Retail 12,602 338 12,940 1,232 1,394 BT Wholesale 3,473 5,410 8,883 1,883 3,802 BT Global Services 2,410 3,372 5,782 (105) 508 Other 34 1 35 (121) 109 Intra-group items (i) - (9,121) (9,121) - - Total 18,519 - 18,519 2,889 5,813 (i) Elimination of intra-group turnover between businesses, which is included in the total turnover of the originating business. (ii) Before goodwill amortisation and exceptional items. There is extensive trading between BT's lines of business and the line of business profitability is dependent on the transfer price levels. The intra-group trading arrangements are subject to review and changed with effect from April 1, 2004 in certain circumstances to reflect simplification of internal trading flows and reorganisations within the group. The comparative figures for the lines of business have been restated to reflect these changes but there is no impact at a group level. In addition, the group adopted UITF 38 and UITF 17 (revised 2003) which impacted the comparative figures and is discussed further in note 1. 2 Results of businesses continued BT Global Services analysis First quarter ended June 30 Year ended -------------------------- March 31 2004 2003 Better (worse) 2004 £m £m £m % £m Group turnover Solutions 686 614 72 12 2,736 Syntegra 192 144 48 33 721 Global Products 453 433 20 5 1,831 Global Carrier 239 231 8 3 962 Other and eliminations (159) (77) (82) (106) (468) 1,411 1,345 66 5 5,782 EBITDA Solutions 63 62 1 2 337 Syntegra 4 4 - - 37 Global Products 30 21 9 43 113 Global Carrier 45 40 5 13 163 Other (i) (40) (32) (8) (25) (142) 102 95 7 7 508 Operating profit (loss) (ii) Solutions 44 43 1 2 261 Syntegra 2 2 - - 28 Global Products (61) (74) 13 18 (273) Global Carrier 24 17 7 41 74 Other (i) (45) (39) (6) (15) (195) (36) (51) 15 29 (105) Capital expenditure 149 102 (47) (46) 479 (i) Other is after charging leaver costs of £13m in the first quarter (£8m in the first quarter last year and £33m in the year ended 31 March 2004). (ii) Before goodwill amortisation. 2 Results of businesses continued (b) Group turnover analysis First quarter ended June 30 Year ended March 31 2004 2003 Better (worse) 2004 £m £m £m % £m Traditional 3,631 3,876 (245) (6) 15,132 New wave 936 710 226 32 3,387 4,567 4,586 (19) - 18,519 Consumer 1,425 1,497 (72) (5) 5,974 Business 623 650 (27) (4) 2,600 Major Corporate 1,424 1,416 8 1 5,881 Wholesale/Carrier 1,088 1,017 71 7 4,030 Other 7 6 1 17 34 4,567 4,586 (19) - 18,519 Note: New wave includes the external new wave turnover of BT Retail (ICT, broadband, mobility and classified directories) and BT Wholesale (broadband and managed services) and the external turnover of Global Solutions and BT Syntegra. Consumer includes the external turnover of BT Retail from consumer customers. Business includes the external turnover of BT Retail from SME customers. Major Corporate includes the external turnover of BT Retail from major corporate customers and the external turnover of BT Global Services, with the exception of Global Carrier. Wholesale/Carrier includes the external turnover of BT Wholesale and Global Carrier. (c) Capital expenditure on plant, equipment and motor vehicle additions Year ended First quarter ended June 30 March 31 2004 2003 2004 £m £m £m BT Retail 28 20 118 BT Wholesale Access 269 215 966 Switch 30 11 87 Transmission 45 54 213 Products/systems support 131 88 543 475 368 1,809 BT Global Services Syntegra and Solutions 47 36 121 UK Networks 37 24 131 Other 65 42 227 149 102 479 Other (including fleet vehicles and property) 42 62 267 Total 694 552 2,673 3 Operating costs Year ended First quarter ended June 30 March 31 2004 2003 2004 (restated) (restated) £m £m £m Net staff costs before leaver costs 875 903 3,536 Leaver costs 102 11 202 Net staff costs 977 914 3,738 Depreciation 699 729 2,921 Payments to telecommunication operators 988 1,039 3,963 Other operating costs 1,301 1,227 5,185 Total before goodwill amortisation 3,965 3,909 15,807 and exceptional items Goodwill amortisation 4 3 12 Exceptional items 17 - 7 Total 3,986 3,912 15,826 4 Exceptional items and goodwill amortisation Year ended First quarter ended June 30 March 31 2004 2003 2004 £m £m £m Exceptional operating costs (17) - (7) Profit (loss) on sale of fixed asset investments and group undertakings 3 (1) 32 Impairment of investments - - (26) Net interest payable - - (55) Goodwill amortisation (4) (3) (12) Net charge before tax and minority interests (18) (4) (68) 5 Net interest payable Year ended First quarter ended June 30 March 31 2004 2003 2004 £m £m £m Group 259 288 1,220 Joint ventures and associates 2 5 19 Total interest payable 261 293 1,239 Interest receivable (57) (68) (298) Net interest payable 204 225 941 Analysed: Before exceptional items 204 225 886 Exceptional items - - 55 Total 204 225 941 6 Earnings per share The basic earnings per share are calculated by dividing the profit attributable to shareholders by the average number of shares in issue after deducting the company's shares held by employee share ownership trusts and treasury shares. In calculating the diluted earnings per share, share options outstanding and other potential ordinary shares have been taken into account. The average numbers of shares in the periods were: Year ended First quarter ended June 30 March 31 2004 2003 2004 millions of shares Basic 8,557 8,623 8,621 Diluted 8,597 8,673 8,676 7 Reconciliation of operating profit to operating cash flow Year ended First quarter ended June 30 March 31 2004 2003 2004 (restated) (restated) £m £m £m Group operating profit 622 726 2,870 Depreciation and amortisation 703 733 2,936 Changes in working capital (164) 13 240 Provision movements, pensions 45 37 (657) and other Net cash inflow from operating activities 1,206 1,509 5,389 8 Net debt (a) Analysis At June 30 At March 31 2004 2003 2004 £m £m £m Long-term loans and other borrowings falling due after more than one year 12,420 13,309 12,426 Short-term borrowings and long-term loans and other borrowings falling due within one year 1,112 2,684 1,271 Total debt 13,532 15,993 13,697 Short-term investments (5,071) (6,928) (5,163) Cash at bank (144) (77) (109) Net debt at end of period 8,317 8,988 8,425 8 Net debt continued (b) Reconciliation of net cash flow to movement in net debt Year ended First quarter ended June 30 March 31 2004 2003 2004 £m £m £m Net debt at beginning of period 8,425 9,573 9,573 Decrease in net debt resulting from cash flows (124) (618) (1,222) Net debt assumed or issued on acquisitions - - 1 Currency and other movements - 5 4 Other non-cash movements 16 28 69 Net debt at end of period 8,317 8,988 8,425 9 Share capital and reserves Reserves Total Share capital (restated) (restated) £m £m £m Balances at April 1, 2004 432 2,634 3,066 Profit for the three months ended June 30, 2004 - 305 305 Currency movements - (4) (4) Other - (24) (24) Balances at June 30, 2004 432 2,911 3,343 10 Earnings before interest, taxation, depreciation and amortisation (EBITDA) Year ended First quarter ended June 30 March 31 2004 2003 2004 (restated) (restated) £m £m £m Group operating profit 622 726 2,870 Exceptional items 17 - 7 Depreciation 699 730 2,924 Goodwill amortisation 4 3 12 EBITDA before exceptional items 1,342 1,459 5,813 11 United States Generally Accepted Accounting Principles The results set out above have been prepared in accordance with accounting principles generally accepted in the United Kingdom. The table below sets out the results calculated in accordance with United States Generally Accepted Accounting Principles. Year ended First quarter ended June 30 March 31 2004 2003 2004 Net income attributable to 73 288 883 shareholders including exceptional items (£m) Earnings per ADS (£) - basic 0.09 0.33 1.02 - diluted 0.08 0.33 1.02 Each American Depositary Share (ADS) represents 10 ordinary shares of BT Group plc. Shareholders' equity, calculated in accordance with United States Generally Accepted Accounting Principles, is a £1,849m deficit at June 30, 2004 (June 30, 2003 - £2,334m, March 31, 2004 - £1,455m). Forward-looking statements - caution advised Certain statements in this results release are forward-looking and are made in reliance on the safe harbour provisions of the US Private Securities Litigation Reform Act of 1995. These statements include, without limitation, those concerning: cash flow and earnings per share; expectations regarding broadband, ICT, mobility and managed services growth, ADSL broadband roll out, and revenues from new wave products and services; the possible or assumed future results of operations of BT and/or its lines of business; investment in, and rollout of, the 21st century network and the generation of long-term cost savings and customer benefits; and expectations regarding long term growth for shareholders. Although BT believes that the expectations reflected in these forward-looking statements are reasonable, it can give no assurance that these expectations will prove to have been correct. Because these statements involve risks and uncertainties, actual results may differ materially from those expressed or implied by these forward-looking statements. Factors that could cause differences between actual results and those implied by the forward-looking statements include, but are not limited to: material adverse changes in economic conditions in the markets served by BT; future regulatory actions and conditions in BT's operating areas, including competition from others; selection by BT and its lines of business of the appropriate trading and marketing models for its products and services; fluctuations in foreign currency exchange rates and interest rates; technological innovations, including the cost of developing new products and the need to increase expenditures for improving the quality of service; prolonged adverse weather conditions resulting in a material increase in overtime, staff or other costs; developments in the convergence of technologies; the anticipated benefits and advantages of new technologies, products and services, including broadband and other new wave initiatives, not being realised; and general financial market conditions affecting BT's performance. BT undertakes no obligation to update any forward-looking statements whether as a result of new information, future events or otherwise. This information is provided by RNS The company news service from the London Stock Exchange

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