Additional Employees - 4,000 More Sales Advisors
Marks & Spencer PLC
4 February 2000
Marks & Spencer puts 4,000 more sales advisors face to
face with customers
Marks & Spencer is changing the way its stores operate by
increasing the number of employees directly serving
customers by 4,000 over the next year. This will come
from re-focusing 3,000 existing roles to customer-facing
activities and the recruitment of 1,000 additional
employees.
Last year Marks & Spencer started a major programme of
change, designed to make the business more competitive
and, importantly, more attractive to customers.
Clara Freeman, Director of UK Stores, comments: 'This is
about getting in shape for our customers who are so
critically important to us. By increasing the number of
staff on the shop floor directly serving customers, we'll
be able to give a more personal and improved service.
The review of Marks & Spencer's store operations
coincides with the company's introduction at head office
of customer-focused business units as part of its ongoing
drive to re-focus the whole business around the needs of
the customer.
For further information please contact:
Corporate Press Office:
Jane Lowe 0171 268 6656
Victoria Molyneux 0171 268 8642
Investor Relations:
Tony Quinlan 0171 268 4195
The Directors of Marks & Spencer plc accept
responsibility for the information contained in this
statement. To the best of the knowledge and belief of
the Directors (who have taken all reasonable care to
ensure that such is the case), the information contained
in this document is in accordance with the facts and does
not omit anything likely to affect the important of such
information.
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