Flagship Education Project Choice for DfEE
Capita Group PLC
5 May 2000
DfEE Selects Capita for Flagship Education Project
Capita, the professional support services Group, is pleased
to announce that the Department for Education and
Employment (DfEE) has selected the company as preferred
partner to administer the Individual Learning Accounts
scheme and has now entered into the final stages of
contract negotiation.
It is expected that the contract, worth in excess of £50
million over 5 years subject to demand, will create 250 new
jobs in Capita's established customer service centres in
Darlington and Coventry. To be launched later this year,
it is estimated that Capita will administer over 10 million
enquiries in the first year through customer call centres
and interactive web based services.
This contract will further consolidate Capita's position as
market leader in education support services and
demonstrates Capita's intention to play a major role in re-
shaping the way in which Education services are delivered.
Rod Aldridge, Executive Chairman of Capita commented: 'Our
key strength is in being a strong operational partner in
the implementation of policy initiatives, through
innovative and cost effective service design, transition,
implementation and operation. The core of this contract is
customer service, data processing and distribution, which
naturally exploits our solid track record of delivering
excellent customer services. Through our network of
leading edge customer service centres, we currently handle
over 8 million public service telephone calls, and across
the Group we interact with over 20 million individuals. We
are delighted to have been chosen by the DfEE as their
preferred partner in this project.'
For further information please contact:
The Capita Group Plc 020 7799 1525
Rod Aldridge, Executive Chairman
Shona Nichols, Group Marketing Director
Issued by
Hogarth Partnership, John Olsen 020 7357 9477
Notes to Editors:
Individual Learning Accounts form a central part of the
Government's vision for a new framework of post-16 learning
which aims to stimulate a culture of lifelong learning
within society. The founding principles of Individual
Learning Accounts are that individuals best understand
their training needs and should share in the funding of
their own development. Individual Learning Accounts will
create a portable personal learning account, contributed to
by the Individual, Government and Employers, to be used to
fund a wide range of learning.
The Capita Group Plc is one of the largest and fastest
growing professional support services organisations in the
UK. The Group delivers a range of integrated solutions
encompassing customer services, human resource services,
software services, systems and strategic support and
property services to both public sector and private
organisations. With over 6,700 people at over 100 UK
sites, Capita is quoted on the London Stock Exchange with a
turnover of £327 million and a market capitalisation of
over £3.5 billion, Capita became a FTSE 100 company on 20th
March 2000.
The Holway Report 1999, estimates that the UK market for
outsourcing services will exceed £8bn by 2002. The
education market, which now represents 17% of Capita's
turnover, is undergoing significant change.
Capita is a major contributor to raising education
standards in the UK working in partnership with 156 LEAs
and 23,000 schools. For more information on Capita please
visit our website at www.capita.co.uk.
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