LSC appoints Capita for learner support services
19 November 2008
LSC appoints Capita to administer learner support services
The Learning and Skills Council ("LSC") has today announced that it has
appointed Capita to administer the full range of learner support services,
including Education Maintenance Allowances (EMA) and the Adult Learning Grant
(ALG), following the severance of the LSC's contract with its previous service
provider.
The Learner and Learning provider helplines, processing and payments service
will transfer to Capita on 28 November 2008. With effect from that date, Capita
will bring in a new senior management team to oversee the staff and operations
in the Coventry, Manchester and Darlington processing centres.
Paul Pindar, Chief Executive of The Capita Group Plc, commented: "Capita will
now focus on achieving a smooth transfer of the services. We will work closely
with the LSC to review existing processes and determine an appropriate course
of action in order to move towards an efficient and timely service, but this
will take time due to the current backlog. Together, we will do all we can to
improve the future service for young people, colleges and learning providers."
Details of the contract will be announced once all arrangements have been
finalised.
-ends-
Notes to editors:
Capita was responsible for setting up and successfully running the Education
Maintenance Allowance scheme, on behalf of the Government, from September 2003
and for the duration of the contract until July 2007. Liberata was subsequently
awarded the contract to administer the National Learner Support Administration
Service and has been running this service since July 2007.
For further information please contact:
Paul Pindar, Chief Executive
Shona Nichols, Corporate Communications Director
Tel: 020 7799 1525
Media enquiries:
Capita press office
Tel: 0207 654 2152 or 0870 2400 488 (out of hours)
The Capita Group Plc is the UK's leading provider of integrated professional
support service solutions. The Group's service capabilities encompass customer
services, financial services, human resource services, software services,
systems and strategic support and property services delivered to both public
sector and private organisations. With over 32,000 employees at more than 300
offices across the UK, Ireland and India, Capita is quoted on the London Stock
Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2007 of
£2,073 million.
Further information on The Capita Group Plc can be found at: http://
www.capita.co.uk
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