Capita signs contract with Carphone Warehouse
6 February 2013
Capita signs customer management contract with
Carphone Warehouse
Capita announces that it has signed a contract with Carphone Warehouse to
support all aspects of its customer service strategy. The contract is worth
around £160 million over 10 years.
Capita's role will be to provide all non-store customer contact in a number of
different areas across Carphone Warehouse's business. The new service is
expected to commence on 1 April 2013.
Paul Pindar, Capita plc CEO, said:"Capita's significant experience in this area
is evident through the work it does with the public sector and with clients who
are household names in the retail, financial services, utilities and
telecommunications industries. This experience allows us to support our clients
in finding new routes to market. It also helps to `future proof' the way they
serve customers, protects and grows revenues, assists in digital channel shift
and, where necessary, drives both efficiency and effectiveness."
"Carphone Warehouse is determined to ensure its customers are supported by a
world class customer management organization with a track record of using
analytics and process management to provide a great customer experience and
value-added services."
Capita delivers a range of services including multi-channel customer support,
sales and customer acquisition, debt collection, customer retention and revenue
growth and technical support, all underpinned by data-driven analytics and
customer-centered service design. It provides services to a wide range of
private and public sector organisations across a range of sectors, including
O2, British Gas, National Trust, DWP and Severn Trent Water.
-ends-
For further information:
The Capita Group Plc
Tel: 020 7799 1525
Paul Pindar, Chief Executive
Shona Nichols, Corporate Communications Director
Media enquiries
Caroline Mooney, director
Capita Group media relations
Tel: +44 207 654 2152 or +44 207 654 2399 (out of hours)
Email: caroline.mooney@capita.co.uk
Note to editors
Capita plc is the UK's leading provider of business process management and
integrated professional support service solutions. With more than 46,500
employees at more than 350 sites, including 68 business centres across the UK,
Ireland, the Channel Islands, Europe and India, the Group uses its expertise,
infrastructure and scale to transform its clients' services, driving down costs
and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is
a constituent of the FTSE100 with revenues for 2011 of £2,930million. Further
information on Capita plc can be found at: http://www.capita.co.uk
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