Capita selected by Tesco Mobile to form partner...
Capita plc (‘Capita’) today announces that it has been selected by leading mobile telecommunications company Tesco Mobile to form a five year strategic partnership for customer management services.
Under the terms of the partnership Capita will continue to enhance Tesco Mobile’s award winning customer service propositions, using technology and service design methods to deliver a high quality customer experience. The deal is worth approximately £140m for an initial five year term and is due to commence on 1st August 2016.
Capita has secured major new and extended contracts worth over £800m in the first six months of 2016.
Andy Parker, Capita plc chief executive, said: “With more than 4.6 million customers in the UK, Tesco Mobile is a quality brand renowned for its excellent customer services and, as a result, market leading levels of customer satisfaction. Capita is ideally placed to work in close partnership with Tesco Mobile to continue to enhance the customer experience through greater knowledge of customer behaviours, technology advancements and innovation.
“Capita has extensive experience working with household names in the private sector and we will leverage our customer experience transformation expertise to enable Tesco Mobile to continue providing flexible, market leading services for customers.â€
Following due consultation, approximately 550 permanent employees will transfer to Capita under TUPE regulations and a further 240 temporary staff will continue to work on the Tesco Mobile account under Capita’s management.
-ENDS-
Capita plc
Tel: 020 7799 1525
Shona Nichols, Executive Director, Communications
Andrew Ripper, Head of Investor Relations
Media enquiries only:
Capita press office
Simon Coughlin
Tel: 020 7654 2192 or 020 7654 2399 (out of hours)
Email:simon.coughlin@capita.co.uk
Note to editors
Capita is a leading UK provider of technology-enabled customer and business process services and integrated professional support services. With 75,000 people at over 500 sites, including 94 business centres across the UK, Europe, India and South Africa, Capita uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2015 revenue of £4.7 billion. Further information on Capita can be found at: www.capita.com.
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