Contract

Summary by AI BETAClose X

Capita has extended its 14-year relationship with Samsung UK through a new contract. Capita will continue providing voice, email, and social media community management support to Samsung customers for electronic products. The contract includes a technology-driven transformation, migrating the telephony system to Capita Contact powered by AWS Connect. A proof-of-concept will be run in the Business Service Centre using Agent Suite, Capita’s GenAI-powered platform. The aim is to deliver a more personalized and proactive service, enhancing both customer and colleague experiences.

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Companies

Capita (CPI)
UK 100

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