Key Performance Indicators

Vodafone Group Plc 28 July 2003 28 July 2003 VODAFONE ANNOUNCES STRONG FIRST QUARTER PERFORMANCE Vodafone Group Plc ('Vodafone') announces today key performance indicators for the quarter ended 30 June 2003. The main highlights are: • Increase in proportionate customer base to 122.7 million, including 2.5 million organic net additions in the quarter • Blended annual ARPU up €4 to €351 in Italy, up £5 to £297 in the UK, stable at €313 in Germany and down Yen 976 at Yen 86,183 in Japan, compared to March 2003 • Data revenue increased to 15.0% of controlled service revenues for the year to June 2003 • Vodafone live! customers at end of June of 1.75 million, with over 580,000 in Germany, over 420,000 in the UK and over 300,000 in Italy • Vodafone Mobile Connect Card sales over 80,000 at the end of June and over 100,000 today Sir Christopher Gent, Chief Executive of Vodafone, commented: 'These figures demonstrate continued strong operational performance and are in line with or slightly better than our expectations when we provided our outlook for the financial year. In particular, we are well on track to achieve more than 10% growth in average proportionate customers and a similar growth in revenues. We are also encouraged with the progress of Vodafone live! where today we have more than 2 million customers and expect further adoption and usage from the forthcoming wider range of lower priced handsets.' Customer Growth In total, 3 million registered proportionate customers were added in the quarter, including over 0.5 million from stake changes. The total proportionate base has increased to 122.7 million, up over 18% on June last year. Proportionate net additions in Germany of 321,000 and in Italy of 136,000 demonstrate a strong competitive performance in those markets. Following the Competition Commission's ruling, Vodafone UK reduced contract subsidies and increased prepay tariffs, which resulted in net additions of 13,000. In the UK, the acquisition of Cellular Operations has increased the proportion of contract customers directly managed by Vodafone from 57% to 63%. Active customers in the Group's controlled businesses were unchanged at 93% of total customers. Registered Blended ARPU Blended ARPU in the UK increased to £297 for the year to June 2003, up from £292 for the year to March 2003, with both prepay and contract ARPU improving as a result of increased usage as well as tariff changes in prepay. In Italy, blended ARPU increased from €347 to €351, driven by an increased focus on higher value customers, particularly in the corporate segment. Blended ARPU in Germany remained stable at €313 reflecting the continuing popularity amongst new customers of lower usage, but lower subsidy, contract tariffs. In Japan, blended ARPU continues to reduce as expected, in part due to the success of the prepay offering as well as penetration in the Japanese market surpassing 60%. Data as a percentage of service revenues For the Group's controlled operations, data as a percentage of service revenues continues to grow, increasing to 15% for the year to June 2003, up from 14.6% for the year to March. Data in the month of June 2003 was 15.3%, up from 14% in June 2002. - ends - For further information: Vodafone Group Tim Brown, Group Corporate Affairs Director Tel: +44 (0) 1635 673310 Investor Relations Melissa Stimpson Darren Jones Tel: +44 (0) 1635 673310 Media Relations Bobby Leach Ben Padovan Tel: +44 (0) 1635 673310 Tavistock Communications Lulu Bridges John West Tel: +44 (0) 20 7600 2288 Cautionary note regarding forward looking statements This release contains certain 'forward-looking statements' with respect to the Group's expectations regarding customer and revenue growth and the usage of our service offerings. By their nature, forward-looking statements are inherently predictive, speculative and involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied by these forward-looking statements. Some of the factors which may cause actual results to differ from these forward-looking statements can be found by referring to Risk Factors and Cautionary Statement Regarding Forward Looking Statements in our Annual Report and Accounts on Form 20-F for the year ended 31 March 2003. VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES PROPORTIONATE NET CUSTOMERS - 1 APRIL 2003 TO 30 JUNE 2003 CUSTOMER BASE PERCENTAGE AT 1 APRIL NET STAKE AT 30 JUNE COUNTRY OWNERSHIP 2003 ADDITIONS CHANGES 2003 PREPAID (Note 1) (Note 2) (Note 3) (Note 4) (%) (000s) (000s) (000s) (000s) (%) NORTHERN EUROPE UK 100.0% 13,300 13 - 13,313 59% Ireland 100.0% 1,740 25 - 1,765 71% Netherlands 99.8% 3,183 45 84 3,312 58% Sweden 99.1% 1,313 18 - 1,331 30% Others 6,909 99 - 7,008 51% TOTAL 26,445 200 84 26,729 55% CENTRAL EUROPE Germany 100.0% 22,940 321 - 23,261 53% Hungary 87.9% 799 109 44 952 87% Others 1,858 - - 1,858 45% TOTAL 25,597 430 44 26,071 52% SOUTHERN EUROPE Italy 76.8% 14,908 136 - 15,044 92% Albania 83.0% 322 39 3 364 97% Greece 65.4% 2,166 159 48 2,373 71% Malta 80.0% 130 (4) - 126 91% Portugal 100.0% 2,912 42 175 3,129 73% Spain 100.0% 9,096 88 - 9,184 57% Others 537 15 - 552 64% TOTAL 30,071 475 226 30,772 78% AMERICAS United 44.3% 14,792 540 - 15,332 7% States (Note 5) Others (Note 6) 703 (28) - 675 83% TOTAL 15,495 512 - 16,007 11% ASIA PACIFIC Japan 69.7% 9,702 333 - 10,035 7% Australia 100.0% 2,564 29 - 2,593 52% New 100.0% 1,289 60 - 1,349 78% Zealand Others (Note 6) 4,129 179 - 4,308 61% TOTAL 17,684 601 - 18,285 56% MIDDLE EAST AND AFRICA Egypt 67.0% 1,358 86 165 1,609 83% Others 3,059 154 - 3,213 87% TOTAL 4,417 240 165 4,822 86% GROUP TOTAL 119,709 2,458 519 122,686 54% 1. All countries now operate under the Vodafone brand with the exception of the United States (Verizon Wireless) and Japan (J-Phone Vodafone). 2. All ownership percentages are stated as at 30 June 2003 and, subject to (6) below, exclude options, warrants or other rights or obligations of Vodafone Group Plc to increase or decrease ownership in any venture. Ownership interests have been rounded to the nearest tenth of one percent. 3. Represents stake increases in Vodafone Netherlands from 97.2% to 99.8%, Vodafone Hungary from 83.8% to 87.9%, Vodafone Greece from 64.0% to 65.4%, Vodafone Portugal from 94.4% to 100.0%, Vodafone Albania from 82.4% to 83.0% and Vodafone Egypt from 60.0% to 67.0%. 4. Prepaid customer percentages are calculated on a venture basis. At 30 June 2003, there were 305.2 million total venture customers. 5. The Group's proportionate customer base has been adjusted for Verizon Wireless's proportionate ownership of its customer base across all its network interests of approximately 98.4% at 30 June 2003. In the absence of acquired interests, this proportionate ownership will vary slightly from quarter to quarter dependent on the underlying mix of net additions across each of these networks. 6. At 30 June 2003, the Group had agreed to sell, subject to conditions, its 34.5% stake in Group Iusacell, S.A. de C.V. (Mexico) and its 20.8% interest in RPG Cellular Services (India). Group total proportionate customers at 30 June 2003 includes 675,000 and 37,000 proportionate customers respectively for these markets. VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES CONTROLLED ACTIVE CUSTOMER INFORMATION AS AT 30 JUNE 2003 CONTROLLED ACTIVE (Note 1) COUNTRY PREPAID CONTRACT TOTAL (%) (%) (%) NORTHERN EUROPE UK 88% 95% 91% Ireland 100% 100% 100% Netherlands 92% 99% 95% Sweden 97% 95% 95% TOTAL 91% 96% 93% CENTRAL EUROPE Germany 91% 94% 93% Hungary* 88% 97% 89% TOTAL 91% 94% 92% SOUTHERN EUROPE Italy 94% 93% 93% Albania 94% 96% 94% Greece 73% 95% 79% Malta 99% 98% 99% Portugal 83% 99% 87% Spain 92% 94% 93% TOTAL 91% 95% 91% ASIA PACIFIC Japan (Note 2) N/A N/A 98% Australia 92% 92% 92% New Zealand 97% 100% 97% TOTAL 94% 93% 97% MIDDLE EAST AND AFRICA Egypt* 97% 100% 97% TOTAL 97% 100% 97% CONTROLLED GROUP TOTAL 91% 95% 93% 1. Active customers are defined as customers who have made or received a chargeable event in the last three months or, where information is not available, defined as customers who have made a chargeable event in the last three months (indicated by *). 2. Customer activity information for Japan is only available on a total customer basis. CONTROLLED ACTIVE CUSTOMER INFORMATION - HISTORY CONTROLLED ACTIVE CUSTOMERS AS AT COUNTRY JUNE SEPTEMBER DECEMBER MARCH JUNE 2002 2002 2002 2003 2003 (%) (%) (%) (%) (%) Germany 92 92 92 92 93 Italy 93 94 95 95 93 Japan 99 99 99 98 98 UK 91 93 92 91 91 Controlled Total 93 94 94 93 93 VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES MONTHLY REGISTERED BLENDED ARPU FOR THE 15 MONTHS TO 30 JUNE 2003 Country Apr May Jun Jul Aug Sep Oct Nov 2002 2002 2002 2002 2002 2002 2002 2002 Germany EUR 25.2 26.5 26.5 27.9 27.7 26.8 27.4 25.4 Italy EUR 27.9 29.4 28.9 31.9 28.6 29.0 29.3 28.0 Japan JPY 7,310 7,400 7,160 7,670 7,410 7,180 7,350 7,120 UK1 GBP 22.9 24.6 22.7 24.9 24.7 24.9 25.5 24.3 Country Dec Jan Feb Mar Apr May Jun 2002 2003 2003 2003 2003 2003 2003 Germany EUR 25.4 25.6 23.2 25.8 25.4 26.2 26.1 Italy EUR 29.5 29.3 26.5 29.1 29.4 30.1 30.7 Japan JPY 7,360 7,120 6,840 7,270 7,050 7,040 6,850 UK1 GBP 23.5 24.7 23.4 25.6 24.4 25.2 25.5 ARPU INFORMATION FOR THE 12 MONTH PERIOD TO 30 JUNE 2003 ARPU (Note 2) COUNTRY REGISTERED REGISTERED REGISTERED CURRENCY PREPAID CONTRACT TOTAL NORTHERN EUROPE UK (Note 1) GBP 128 533 297 Ireland EUR 345 1,098 565 Netherlands EUR 176 871 449 Sweden SEK 915 6,138 4,610 CENTRAL EUROPE Germany EUR 131 509 313 Hungary HUF 43,263 175,307 58,300 SOUTHERN EUROPE Italy EUR 302 833 351 Malta MTL 89 903 155 Portugal EUR 179 682 324 Spain EUR 159 630 368 ASIA PACIFIC Japan JPY N/A N/A 86,183 Australia AUD 295 874 607 New Zealand NZD 319 1,866 666 MIDDLE EAST AND AFRICA Egypt EGP 677 2,899 1,025 ARPU - HISTORY REGISTERED TOTAL ARPU FOR THE 12 MONTH PERIOD TO COUNTRY JUNE SEPTEMBER DECEMBER MARCH JUNE CURRENCY 2002 2002 2002 2003 2003 Germany EUR 302 308 312 313 313 Italy EUR 345 345 347 347 351 Japan JPY 90,302 89,193 88,238 87,159 86,183 UK (Note 1) GBP 278 282 287 292 297 1. During the period from 1 October 2002 to 31 March 2003, Vodafone UK operated under interim commercial terms with one of its service providers. Final terms were agreed in April 2003. Recognising revenues on a consistent basis during the interim period to the bases before and after this period would result in additional service revenues of £74 million. For consistency and comparability purposes, these revenues have been included in the calculation of UK ARPU but have been excluded from Group turnover in accordance with UK GAAP. The impact of the inclusion of these amounts has been to increase ARPU for the 12 months to 31 December 2002, 31 March 2003 and 30 June 2003 from £284, £286 and £291 to £287, £292 and £297 respectively. 2. ARPU is calculated as total revenues excluding handset revenues and connection fees divided by the weighted average number of customers during the period. VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES NON-VOICE SERVICES AS A PERCENTAGE OF SERVICE REVENUES PROPORTIONATE BASIS 12 MONTHS TO 30 JUNE 2003 JUNE 2003 (MONTH ONLY) COUNTRY MESSAGING DATA TOTAL MESSAGING DATA TOTAL NORTHERN EUROPE UK (Note 1) 13.6% 1.1% 14.7% 13.2% 1.4% 14.6% Others 9.8% 0.6% 10.4% 9.6% 0.9% 10.5% TOTAL 11.8% 0.9% 12.7% 11.3% 1.1% 12.4% CENTRAL EUROPE Germany 15.8% 0.9% 16.7% 15.8% 1.1% 16.9% Others 8.9% 1.4% 10.3% 9.8% 1.7% 11.5% TOTAL 15.0% 1.0% 16.0% 15.0% 1.2% 16.2% SOUTHERN EUROPE Italy 11.2% 0.6% 11.8% 11.8% 0.7% 12.5% Others 9.5% 0.4% 9.9% 9.7% 0.6% 10.3% TOTAL 10.4% 0.5% 10.9% 10.7% 0.7% 11.4% AMERICAS United States 0.6% 0.8% 1.4% 0.8% 0.9% 1.7% Others 0.1% - 0.1% 0.1% - 0.1% TOTAL 0.6% 0.8% 1.4% 0.8% 0.9% 1.7% ASIA PACIFIC Japan 7.5% 13.4% 20.9% 7.6% 14.2% 21.8% Others 9.6% 0.8% 10.4% 11.4% 1.3% 12.7% TOTAL 8.0% 10.6% 18.6% 8.5% 11.3% 19.8% MIDDLE EAST AND 3.9% - 3.9% 4.6% - 4.6% AFRICA PROPORTIONATE GROUP TOTAL 9.2% 2.5% 11.7% 9.5% 2.6% 12.1% STATUTORY BASIS CONTROLLED GROUP TOTAL 11.3% 3.7% 15.0% 11.5% 3.8% 15.3% NON-VOICE SERVICES AS A PERCENTAGE OF SERVICE REVENUES - HISTORY 12 MONTHS TO COUNTRY JUN SEP DEC MAR JUN 2002 2002 2002 2003 2003 Germany 14.8% 15.4% 16.1% 16.4% 16.7% Italy 9.4% 10.1% 10.7% 11.3% 11.8% Japan 16.6% 18.1% 19.3% 20.3% 20.9% UK1 12.6% 13.2% 13.9% 14.4% 14.7% Proportionate Total 9.5% 10.1% 10.7% 11.3% 11.7% Statutory Total 12.1% 13.2% 13.9% 14.6% 15.0% JUNE 2003 (MONTH ONLY) COUNTRY JUN SEP DEC MAR JUN 2002 2002 2002 2003 2003 Germany 15.6% 16.2% 19.2% 16.6% 16.9% Italy 10.4% 10.4% 12.9% 11.8% 12.5% Japan 19.9% 20.2% 20.6% 21.7% 21.8% UK1 14.3% 13.8% 16.0% 15.2% 14.6% Proportionate Total 10.9% 10.9% 12.5% 12.3% 12.1% Statutory Total 14.0% 14.3% 16.0% 15.6% 15.3% 1. During the period from 1 October 2002 to 31 March 2003, Vodafone UK operated under interim commercial terms with one of its service providers. Final terms were agreed in April 2003. Recognising revenues on a consistent basis during the interim period to the bases before and after this period would result in additional service revenues of £74 million. For consistency and comparability purposes, these revenues have been included in the calculation of non-voice services as a percentage of service revenues. The impact of the inclusion of these amounts was to decrease UK non-voice services as a percentage of service revenues for the months of December 2002 and March 2003 from 16.1% and 15.3% to 16.0% and 15.2% respectively. This information is provided by RNS The company news service from the London Stock Exchange
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