Key Performance Indicators

Vodafone Group PLC 29 July 2002 29 July 2002 VODAFONE ANNOUNCES POSITIVE START TO THE YEAR Vodafone Group Plc ('Vodafone') today announces key performance indicators for the first quarter ended 30 June 2002. The main highlights are: • Increase in customer base to 103.9 million, including over 1.4 million organic net additions in the quarter • ARPU showed the expected uplift especially in the key markets of the UK and Germany • Data revenue rose to 14% of service revenues for the Group's controlled operations in June and to over 12% for the year Sir Christopher Gent, Chief Executive of Vodafone, commented: 'These KPI's show a positive start to the year and are in line with the expectations that were indicated at our full year results, with an expected initial uplift in ARPU, primarily from an improvement in activity levels. Data continues to improve, both as a percentage and absolutely, even before the launch of new services later this year.' Customer Growth Overall, over 2.7 million registered proportionate customers were added in the quarter, including 1.3 million from stake changes, bringing the total registered proportionate base to 103.9 million. Net customer growth in the quarter was partially offset by the necessary and expected disconnection in some major European markets of non-revenue earning handsets. The overall customer mix continues to improve, particularly in Germany and the UK, with contract rising to 44% and to 39% of the base respectively. Activity levels for the Group's controlled operations improved from 92% last quarter to 93% this quarter, largely due to the expected increase in prepaid churn in Germany and the UK. Registered Blended ARPU Registered blended ARPU in several markets, including the UK and Germany, showed an anticipated uplift, principally from improving activity levels. Data as a Percentage of Service Revenues Data as a percentage of service revenues continues to increase, exceeding 12% in the year to June and reaching 14% in the month of June for the Group's controlled operations. Improvements in data, both as a proportion and absolutely, were recorded in all major markets. - ends - For further information: Vodafone Group Tim Brown, Group Corporate Affairs Director Melissa Stimpson, Head of Group Investor Relations Bobby Leach, Head of Group Financial Media Relations Darren Jones, Senior Investor Relations Manager Tel: +44 (0) 1635 673310 Tavistock Communications Lulu Bridges / John West Tel: +44 (0) 20 7600 2288 VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES QUARTERLY PROPORTIONATE NET CUSTOMER ADDITIONS - 31 MARCH 2002 TO 30 JUNE 2002 CUSTOMER BASE PERCENTAGE AT START NET STAKE CHANGES 2 AT END PERCENTAGE COUNTRY OPERATOR OWNERSHIP 1 OF PERIOD ADDITIONS OF PERIOD PREPAID 4 (%) (thousands) (thousands) (thousands) (thousands) (%) NORTHERN EUROPE UK Vodafone 100.0 13,186 (177) - 13,009 61 Ireland Vodafone 100.0 1,704 - - 1,704 71 Netherlands Vodafone 70.0 2,289 (4) - 2,285 63 Sweden Vodafone 71.1 827 * - * * Others 5,000 * - * * TOTAL 23,006 (64) - 22,942 56 CENTRAL EUROPE Germany Vodafone 99.8 21,434 (90) 1 21,345 56 Hungary Vodafone 68.3 330 49 49 428 91 Others 1,567 62 - 1,629 42 TOTAL 23,331 21 50 23,402 53 SOUTHERN EUROPE Greece Vodafone 51.9 1,539 39 - 1,578 72 Italy Vodafone Omnitel 76.6 13,560 204 1 13,765 91 Malta Vodafone 80.0 122 - - 122 92 Portugal Vodafone 50.9 1,445 24 - 1,469 74 Spain Vodafone 93.8 7,241 90 172 7,503 54 Albania Vodafone 76.4 130 36 - 166 98 Others 438 32 - 470 64 TOTAL 24,475 425 173 25,073 78 AMERICAS United Verizon Wireless 3 44.2 13,081 324 - 13,405 6 States Others 689 71 - 760 83 TOTAL 13,770 395 - 14,165 12 ASIA PACIFIC Japan J-Phone Vodafone 69.7 8,496 301 - 8,797 5 Australia Vodafone 100.0 2,050 20 97 2,167 38 New Zealand Vodafone 100.0 1,095 33 - 1,128 78 Others 1,685 155 978 2,818 57 TOTAL 13,326 509 1,075 14,910 50 MIDDLE EAST AND AFRICA Egypt Vodafone 60.0 1,031 59 - 1,090 85 Others 2,197 85 - 2,282 84 TOTAL 3,228 144 - 3,372 84 GROUP TOTAL 101,136 1,430 1,298 103,864 51 1. All ownership percentages are stated as at 30 June 2002 and exclude options, warrants or other rights or obligations of Vodafone Group Plc to increase or decrease ownership in any venture. Ownership interests have been rounded to the nearest tenth of one percent. 2. Represents the acquisition of certain minority interests in Vodafone AG (formerly Mannesmann AG) during the period and stake increases in Vodafone Spain from approximately 91.6% to 93.8%, Vodafone Australia from 95.5% to 100% and China Mobile from approximately 2.2% to 3.4%. 3. The Group's proportionate customer base has been adjusted for Verizon Wireless's proportionate ownership of its customer base across all its network interests of approximately 98.3%. In the absence of acquired interests, this proportionate ownership will vary slightly from quarter to quarter dependent on the underlying mix of net additions across each of these networks. 4. Prepaid customer percentages are calculated on a venture basis. * Listed subsidiary still to report. VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES CONTROLLED ACTIVE CUSTOMER INFORMATION AS AT 30 JUNE 2002 CONTROLLED ACTIVE 1 CONTROLLED COUNTRY OPERATOR PREPAID CONTRACT TOTAL INACTIVE (%) (%) (%) (%) NORTHERN EUROPE UK Vodafone 87 98 91 9 Ireland Vodafone 100 98 99 1 Netherlands Vodafone 89 99 92 8 Sweden Vodafone (a) * * * * TOTAL 89 97 92 8 CENTRAL EUROPE Germany Vodafone 91 94 92 8 Hungary Vodafone (a) 94 95 94 6 TOTAL 91 94 92 8 SOUTHERN EUROPE Greece Vodafone 73 92 78 22 Italy Vodafone Omnitel 93 92 93 7 Malta Vodafone 94 98 94 6 Portugal Vodafone * * * * Spain Vodafone 89 95 92 8 Albania Vodafone 2 N/A N/A N/A N/A TOTAL 90 94 91 9 ASIA PACIFIC Japan J-Phone Vodafone 2 N/A N/A 99 1 Australia Vodafone 88 95 92 8 New Zealand Vodafone 95 100 96 4 TOTAL 92 95 98 2 MIDDLE EAST AND AFRICA Egypt Vodafone (a) 94 96 94 6 TOTAL 94 96 94 6 CONTROLLED GROUP TOTAL 90 95 93 7 1. Active customers are defined as customers who have made or received a chargeable event in the last three months or, where information is not available, defined as customers who have made a chargeable event in the last three months (indicated by (a)). 2. No customer activity information is presently available in Albania, where network services commenced in August 2001. In Japan, customer activity information is only presently available on a total customer basis. * Listed subsidiary still to report. VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES MONTHLY REGISTERED BLENDED ARPU FOR THE 15 MONTHS TO 30 JUNE 2002 Country Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Germany EUR 24 25 25 26 26 25 26 24 24 25 23 25 25 27 26 Italy EUR 28 29 30 31 30 28 29 27 28 29 26 30 28 29 29 Japan JPY 8,100 7,600 7,700 7,500 8,100 7,800 7,400 7,800 7,600 7,500 7,200 7,600 7,300 7,400 7,200 United Kingdom GBP 22 24 23 23 24 23 24 23 22 23 22 24 23 25 23 ARPU INFORMATION FOR THE 12 MONTH PERIOD TO 30 JUNE 2002 ARPU 1 COUNTRY OPERATOR LOCAL REGISTERED REGISTERED REGISTERED CURRENCY PREPAID CONTRACT TOTAL NORTHERN EUROPE UK Vodafone GBP 119 544 278 Ireland Vodafone EUR 308 1,067 523 Netherlands Vodafone EUR * * * Sweden Vodafone SEK * * * CENTRAL EUROPE Germany Vodafone EUR 115 550 302 Hungary Vodafone HUF 40,380 189,327 54,193 SOUTHERN EUROPE Greece Vodafone EUR * * * Italy Vodafone Omnitel EUR 296 780 345 Malta Vodafone MTL 93 906 163 Portugal Vodafone EUR * * * Spain Vodafone EUR 146 641 372 ASIA PACIFIC Japan J-Phone Vodafone JPY N/A N/A 90,302 Australia Vodafone AUD 332 873 680 New Zealand Vodafone NZD 294 1,826 642 MIDDLE EAST AND AFRICA Egypt Vodafone EGP 750 3,057 1,029 1. ARPU is calculated for the 12 month period to 30 June 2002 and excludes handset revenues and connection fees. * Listed subsidiary still to report VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES NON-VOICE SERVICES AS A PERCENTAGE OF SERVICE REVENUES PROPORTIONATE BASIS 12 MONTHS TO 30 JUNE 2002 JUNE 2002 (MONTH ONLY) COUNTRY OPERATOR MESSAGING INTERNET TOTAL MESSAGING INTERNET TOTAL DATA DATA DATA DATA DATA DATA NORTHERN EUROPE UK Vodafone 11.5% 1.1% 12.6% 13.2% 1.1% 14.3% Others 7.3% 0.3% 7.6% 8.7% 0.5% 9.2% TOTAL 9.7% 0.7% 10.4% 11.2% 0.8% 12.0% CENTRAL EUROPE Germany Vodafone 14.2% 0.6% 14.8% 14.8% 0.8% 15.6% Others 7.0% 0.4% 7.4% 7.2% 0.5% 7.7% TOTAL 13.3% 0.6% 13.9% 13.9% 0.7% 14.6% SOUTHERN EUROPE Italy Vodafone Omnitel 9.2% 0.2% 9.4% 10.1% 0.3% 10.4% Others 7.8% 0.2% 8.0% 8.4% 0.2% 8.6% TOTAL 8.6% 0.1% 8.7% 9.3% 0.2% 9.5% AMERICAS United States Verizon Wireless 0.1% 0.5% 0.6% 0.3% 0.6% 0.9% Others - - - - - - TOTAL 0.1% 0.5% 0.6% 0.3% 0.6% 0.9% ASIA PACIFIC Japan J-Phone Vodafone 6.1% 10.5% 16.6% 7.5% 12.4% 19.9% Others 6.8% 0.3% 7.1% 7.9% 0.3% 8.2% TOTAL 6.2% 8.6% 14.8% 7.6% 10.2% 17.8% MIDDLE EAST AND AFRICA 3.5% - 3.5% 3.3% - 3.3% PROPORTIONATE GROUP TOTAL 7.5% 2.0% 9.5% 8.4% 2.5% 10.9% STATUTORY BASIS CONTROLLED GROUP TOTAL 9.8% 2.3% 12.1% 10.5% 3.5% 14.0% This information is provided by RNS The company news service from the London Stock Exchange
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