Final Results - Part 1

Telefonica SA 27 February 2001 PART 1 Results January-December 2000 Notes: - The 1999 comparison base has been adjusted to facilitate comparison with the structure and inter-group relations applicable in 2000. These are different from those that were applicable in 1999, due to the company's restructuring by business lines. - Financial statements in this report have been compiled by translating the company's accounts from pesetas into euros by line. Sub-totals are already stated in euros. This could give rise to small rounding discrepancies. TELEFONICA GROUP SELECTED FINANCIAL FIGURES (TISA operators consolidated by global integration method) Non-audited figures (EUR m) January-December 2000 1999 % Var. Gross operating revenues 28,485.5 22,957.0 24.1 EBITDA 11,918.8 10,885.4 9.5 Operating profit 4,958.0 4,776.6 3.8 Profit before tax 2,867.7 2,636.9 8.7 Net income 2,504.8 1,804.8 38.8 Net income, per share 0,66 0,57 18.5 No. of shares, millions (1) 3,711.1 3,168.5 17.1 (1) Average number of shares during the period. This includes the capital increases made to acquire new shareholdings in Telefonica de Argentina, Telefonica del Peru, Telesudeste, Endemol and ATCO and increases due to bonus issues, weighted by the number of days these have been listed. The number of shares stated includes the (3xl) share split of 30/07/99 and the 1999 comparison base has been adjusted to facilitate comparisons. Telefonica Group Results In the first half of 2000, Telefonica launched different tender offers to acquire minority shareholdings in various Latin American operators. Given the high percentage of capital obtained through these offers, all management comments included in this report refer to the financial performance of the Telefonica Group, with Telefonica Internacional's subsidiaries, listed below, being consolidated by global integration method, in order provide a view of operating performance more in line with the Group's true financial situation: Telesp, TeleSudeste Celular, Telefonica CTC Chile, Telefonica de Argentina, Telefonica del Peru, Publiguias and CRT Celular. Telefonica Moviles' annual accounts include the results of subsidiaries in Brazil and Central America, plus those of Telefonica Intercontinental, from the date on which they joined the sphere of consolidation (october 2000) and those of Terra Mobile june 2000) from the date of its constitution. Similarly, the results of the Latin American businesses consolidated by Telefonica Internacional include the aforementioned mobile telephony operations up until September, with all other activities still being included, as in previous quarters. In October 2000 Telefonica Internacional sold its holdings in TeleSudeste, TeleLeste, Celular CRT, Telefonica Centroamerica Guatemala and Telefonica El Salvador (now Telefonica Latinoamericana) to Telefonica Moviles in exchange for shares in the mobile operator. As it is not possible to compare the results of Grupo Telefonica Latinoamericana with those of previous quarters, nor to those expected in coming months due to the separation of the data and yellow pages businesses currently under way and the transfer of the mobile activities of Telefonica de Argentina and Telefonica del Peru to Telefonica Moviles (which should be completed soon), instead of reporting TISA's results it is shown the most relevant figures of the P&L account of each Latin American Company and the respective contribution to the net income of the Telefonica Internacional Group. Last year the European telecoms sector was greatly affected by sector liberalisation, which progressed significantly. This was especially true of Spain where, after the latest measures introduced in November, the market is now further along the road to open competition. At the same time, it is worth to mention the financial crisis suffered by many Internet companies across the world, which resulted in sharp market corrections in sector stocks from March. The fall in prices in the TMT sector (Telecoms, Media and Technology) in 2000 was also due to the markets' negative reading of the outcome of UMTS licence tenders in various European countries. The prices paid for these UMTS licences, seen by the main European cellular companies as a way of securing future growth, were considered excessive by financial analysts; especially the prices paid in Germany and the UK, and this led to a significant increase in debt levels across all sector companies. This increased gearing caused credit rating agencies to make rating downgrades across the board, to reflect the higher risk profile of sector companies. Against this backdrop, Telefonica outperformed the European telecoms sector in 2000, besides ending the year with the highest rating and best prospects for improvement of all incumbent European companies due, among other indicators, to its having the lowest level, of debt relative to its cash flow generation capacity. As for financial results, the Telefonica Group recorded net income of EUR 2,504.8 million in 2000, an advance of 38.8% an 1999. Telefonica's results were positively affected by the increase in its shareholdings in certain Latin American operators in July that, together with the economic recovery in the region, meant the area's contribution to group results increased significantly, especially that of the fixed telephony company Telesp in the state of Sao Paulo in Brazil. Further liberalisation of the Spanish telecoms market occurred in all segments, thereby considerably increasing competition. But despite this, operating results for fixed and cellular telephony were highly satisfactory. The Group's results were also affected by a number of non-recurring items: - The conclusion of Telelfonica de Espana's labour force reduction programme and other personnel commitments totalling EUR 1,265.6 million. - Restatement and write off of assets and investments in a total amount of EUR 1,582.0 million. - Capital gains from the sale of the Group's securities portfolio and the market flotation of Telefonica Moviles, totalling EUR 3,907.2 million. Had these non-recurrent extraordinary circumstances not occurred and taking into account its fiscal effects and other minor provisions, Group net income would have grown by 15.7%. Excluding the negative impact of Terra-Lycos' contribution, growth would have been 50.2%. Excluding the two extraordinary factors described above, income would have grown 24.8% on 1999. Lastly, the increased holdings in Latin American subsidiaries helped boost Group results, as long as minority interests reduced by EUR 535.1 million as a result of these subsidiaries' inclusion in Telefonica Group's financial statements since august 2000. Growth in Group net income can be partly explained by the positive performance of Group EBITDA, which totalled EUR 11,918.8 million, up 9.5% on 1999. Growth under this heading has been accelerating since the beginning of H200 (5.4% at the end of 1H00, cumulative growth of 8.7% to September 00 and 11.9% in 4Q00). This rise in Group EBITDA was driven by the strong advance in operating revenues, to EUR 28,485.5 million, 24.1% higher than at end-1999. Telefonica Moviles Espana's revenues increased by 28.3% versus 1999 and revenues from Latin America also grew significantly, especially those from Telesp (57.2%) and TASA (38.3%). Grupo Telefonica de Espana Group revenues rose 2.1% compared to 1999, accounting for 35.8% of the Group total, despite the significant increase in competition, during the year. Operating expenses, rose 35.7% over the last year due to the increase in items associated with income generation such as interconnection costs and cost of supplies. However, slower growth in this item in 4Q00 (22.2% in 4Q00 vs. 41.7% to September) means consolidated EBITDA continued to trend upwards. Personnel expenses rose at slower rate in 4Q00, thanks to a reduction in the Telefonica de Espana headcount during the quarter (reduction of 3,726 employees in 4Q00 compared to 1,700 in the first nine months of the year). The healthy EBITDA performances of Telefonica Moviles (36.5%) and Latin America (35.6%) offset the declines in this item recorded by Telefonica de Espana (-10.6%), due to liberalisation and increased competition, Telefonica, Data (-65.5%), due to the inclusion of new start-ups in its financial statements, the delayed start-up of the international network, and higher circuit hire costs, and Terra-Lycos, because of its aggressive expansion plan. Net operating income grew by 3.8% with respect to 1999. This growth decelerated in the last quarter of the year (4.8% to September), because of increased provisioning for Latin American operators (EUR 159.3 million), the new companies incorporated in the fourth quarter (Lycos, Atento Group companies), and higher depreciation charges at other Group companies (Terra-Lycos Espana, Telefonica Moviles Espana and Atento Brasil). These results have been achieved in a year during which the Telefonica Group's assets increased by 44.0% compared to 1999 (EUR 92,377.3 million vs. 64,146.2 million). This increase in assets, mainly due to the incorporation of the UMTS licences as concession contracts, the investments made in Latin American companies, the increase in Telefonica Media's assets following the acquisitions of Endemol and ATCO, and the incorporation of Lycos' assets after the merger with Terra, was accompanied by a 79.0% increase in shareholders' equity vs. the previous year as a result of the Group's policy of paying for acquisitions with Telefonica shares instead of cash, a policy which trimmed the company's debt by 1.5 points relative to the previous year. Finally, the investment in the year reached EUR 21,112.0 million, 193.8% more than in 1999, due to the UMTS licence payments (EUR 12,171.6 million) and investments in Emergia (EUR 722.5 million). Stripping out these two factors, investment would have increased by just 16.5%. SIGNIFICANT EVENTS: - On 22 February 2001, IPSE 2000's Board appointed Pierlugi Celli Chairman of the company. Until recently he was General Manager of RAI. - On 20 February 2001 Telefonica launched Spain's first prepaid card offering a flat rate for Internet use. It is valid for a month from the date of activation and can be used between the times, corresponding to Telefonica's flat rate tariff (Monday to Friday from 18:00 to 08:00 hours and 24 hours a day on weekends and national holidays). - On 14 February 2001 the 3G consortium, comprising Telefonica. Moviles and Sonera, announced that its corporate headquarters were to be established in Munich. At the same time, the 3G Group's board appointed Ernst Folgmann as the company's CEO, former CEO of FirstMark Communications. - On 7 February 2001 Telefonica Data entered into a strategic alliance with Akamai Technologies aimed at strengthening the capabilities of its Value-Added Services infrastructure, consisting essentially of the Telefonica Data Internet Centers it has established throughout the world. - On 30 January 2001 Terra Lycos announced the acquisition of Raging Bull, a leading financial community on the web, from Alta Vista. This company has over 2 million users a month generating nearly 200 million page views, an average connection per user of 100 minutes. - On the same day, Terra Lycos announced the acquisition of Iberwap, Spain's leading provider of digital cartography services and contents. - On 26 January 2001 Telefonica Moviles executed one of the non-cash capital increases approved by the Universal Extraordinary Shareholders Meeting of the Company held on 26 October 2000, Telefonica Moviles increased its share capita by EUR 87,431,682 via the issue of 174,863,364 ordinary shares that were fully subscribed by Telefonica, S.A. The shares were fully paid up by Telefonica, S.A. via the assignment of shares in Telefonica Argentina, S.A, a deal making Telefonica Moviles, S.A. the owner of the Argentine mobile telco. - On the same day Telefonica and Portugal Telecom announced an agreement to create a joint venture bringing together all their cellular telephone assets in Brazil, subject to the approval of ANATEL, the Brazilian market regulator. The new company will be managed jointly by PT Moveis and Telefonica Moviles (Telefonica will appoint the President and Portugal Telecom the CEO), and will be the largest cellular company in Brazil and Latin America, with around 9.3 million clients and a potential market of 94 million inhabitants. It will operate in areas which combined represent 70% of the country's GDP and where it currently has a market share of over 60%. The new company will include Portugal Telecom's assets in Telesp Celular (Sao Paulo) and Global Telecom (Santa Catarina and Parana and Telefonica Moviles' assets in Tele Sudeste Celular (Rio de Janeiro and Espiritu Santo), CRT Celular (Rio Grande do Sul) and Tele Leste Celular (Bahia and Sergipe). The joint venture will generate numerous synergies in operations, marketing and customer services. As part of the agreement, and subject to approval at the Portugal Telecom shareholders' meeting on 23 April, Telefonica will increase its shareholding in Portugal Telecom to 10% via purchases on the secondary market. Also, PT is looking at the possibility of increasing its interest in Telefonica to 1.5%. - On 25 January 2001 the Telefonica Board of Directors agreed to carry out a second bonus share issue charged to unrestricted reserves, as approved by the ordinary general shareholders' meeting of 7 April 2000. This increase will be carried out via the issue of new ordinary shares in the Company, of the same series and with the same rights as the shares currently outstanding, and each new share will have a nominal value of one euro, equivalent to 2% of the Company's share capital. - On 24 January 2001 Telefonica Moviles and Suez Lyonnais decided not to bid at the French UMTS licence tender as both companies considered the current price of licences out of step with the market situation. - On 19 January 2001 Telefonica Moviles Espana announced that in December 339 million messages were transmitted via its SMS, an average of 26 short messages per client and month in December. - On 16 January 2001 Terra Mobile announced that total registered users, including clients captured in the UK, Germany, Sweden and Finland, had surpassed three million. - On 20 December 2000 Telefonica's Board approved the appointment of Mario Vazquez and Luis Fernando Furlan as independent members of Telefonica S.A's board. - On the same day Telefonica Data Corp and America On Line signed an agreement by which Telefonica's data subsidiary will become one of the US company's suppliers, offering a wide variety of services to its companies throughout the world. - On 15 December 2000 Terra Mobile and P0Pcast Communications Corp, leader in the video webcast technology market, signed an agreement by which the latter will develop personal video-communication services for cellular users of the Terra Mobile portal. - On 12 December 2000 Telefonica Moviles, through its subsidiary Telefonica Intercontinental, was awarded one of the four 3G cellular telephony licences in Switzerland (the other three went to diAx, Orange and SwissCom). The licence has a total spectrum of 2x15MHz and an additional 5Mhz non-paired block, and was awarded at a price of CHF50 million (around EUR 33.1 million). The company intends to begin operations in Switzerland in 2002. Switzerland is one of the most attractive cellular markets in Europe, as the penetration rate for mobile telephony is currently around 50% but is expected to exceed 80% before 2010. - On 14 December 2000 Telefonica inaugurated the Sao Paulo, Operations and Control Centre which can manage 35 million telephone lines in real time and the capability to increase this capacity to 50 million. EUR 66 million has been invested on this project. - On 4 December 2000 Telefonica de Espana reached an agreement with union representatives to make financial adjustments to the Voluntary Redundancies Programme included in the ERE Social Plan, which had been in force since 1999 and expired on 31 December 2000. These modifications (guaranteed employment for 2001 and improved financial conditions for the Voluntary Redundancies Programme) were agreed in a bid to achieve the 10,800 lay-offs originally envisaged in the labour force adjustment plan. - On 29 November 2000 members of the IPSE 2000 consortium decided in a General Meeting to increase the consortium's capital by EUR 1,700 million to fund payment of the licence. They also assigned the final share capital structure with Telefonica Moviles being responsible for management with 45.59% of capital. The rest of the capital is distributed among Sonera (12.55%), Banca di Roma (10.00%), ACEA-Telefonica (6.34%), Telexis (5.66%), Xera (5.0%), Goldenegg (4.8%), Edison (3.0%), Falck (2.0%), Planetmobile (0.5%) and a group of local businessmen and entities between them holding 4.45%. - On 28 November 2000 Telefonica Moviles Espana awarded the contract to build the first stage of its third generation network to Ericsson, Nokia and Motorola, its current GSM network suppliers. By 1 August 2001 it is expected that Telefonica Moviles Espana's UMTS infrastructure will have been rolled out in all cities with a population of over 250,000, with some 750 base stations in this initial stage of the project. Investment on network rollout in the 16 most heavily populated Spanish cities will be around EUR 120 million. Telefonica Moviles Espana plans to invest EUR 5.288 billion in the rollout and maintenance of its 3G network. - On 17 November 2000 the Telefonica Board of Directors agreed to carry out a bonus share issue charged to unrestricted reserves. This operation will be carried out by issuing fully paid up shares in the proportion of one free share per 50 old shares and has placed 86,814,214 new ordinary shares with a nominal value of one euro each on the market, increasing Telefonica S.A.'s share capital by EUR 86,814,214. - On 17 November 2000 Telefonica Media announced its restructuring into three business areas, to facilitate the consolidation of its position as a leading company in the audiovisual sector and to give greater priority to convergence of telecoms, contents and internet. The three new business units are free-to-air TV and radio, content, and pay-TV. AT the same time Telefonica appointed Luis Velo CEO of Antena3, with Carlos Lavilla being named General Manager of Telefonica's communications media subsidiary. - On 15 November 2000 the Executive Committee of Telefonica S.A.'s board appointed Calixto Rios General Manager of Institutional Relations at Telefonica S.A., with responsibility for the corporate areas of Institutional Relations, Communications, Marketing, Advertising, Sponsorship and Brand Management. THE TELEFONICA GROUP MARKET SIZE Thousands December % Weighted figures (*) % Change Change 2000 1999 00/99 Dec. 2000 Dec. 1999 00/99 Lines in service 42,263,534 38,385,225 10.1 36,682,304 23,901,248 53.5 Spain 20,317,833 19,226,191 5.7 20,317,833 19,266,191 5.7 Other countries (1) 21,945,701 19,159,034 14.5 16,364,471 4,675,057 250.0 Cellular clients 24,918,966 16,732,732 48.9 18,567,792 11,017,464 68.7 Spain 13,669,000 9,052,000 51.0 12,602,818 9,052,000 39.2 Other countries (2) 11,249,966 7,680,732 46.5 5,964,974 1,965,464 203.5 Pay-TV clients 982,506 767,458 28.0 633,366 432,910 46.3 Spain 633,059 440,114 43.8 307,857 301,874 2.0 Other countries (3) 349,447 327,344 6.8 325,510 131,036 148.4 TOTAL 68,165,006 55,885,415 22.0 55,883,462 35,351,622 58.1 (*) Weighted for the economic interest held in each company. (1) 1999 and 2000 figures do not include CRT's lines as the shareholding in this company is a temporary investment. (2) 1999 and 2000 figures do not include Telesp Celular's clients as the shareholding in this company is a temporary investment. (3) 1999 and 2000 figures do not include Cablevision clients, as the shareholding in this company is a temporary investment. THE TELEFONICA GROUP: RESULTS BY COMPANY Non audited figures Revenues EBITDA (EUR m) January - December January - December 2000 1999 % 2000 1999 % Change Change Telefonica de Espana Group 10,182.9 9,970.8 2.1 4,492.5 5,026.7 (10.6) Telefonica Servicios Moviles Group 4,796.5 3,739.0 28.3 1,790.6 1,353.5 32.3 Foreign Cellular operators* 452.22 - n.a. 58.6 - n.a. Telefonica Data Group 920.2 762.1 20.8 44.8 130.0 (65.5) Terra-Lycos Group 304.0 40.1 n.s. (359.2) (77.5) n.s. TISA Group 12,583.8 9,708.8 29.6 6,005.9 4,427.6 35.6 Other subsidiaries 2,805.2 1,585.8 76.9 (83.0) 33.9 c.s. Disposals (3,559.4) (2,850.5) (24.9) (31.4) (4.0) n.s. GROUP 28,485,4 22,957.0 24.1 11,918.8 10,885.4 9.5 (*) 3 Months consolidated in Telefonica Moviles Group. COMPANY-BY-COMPANY RESULTS ANALYSIS TELEFONICA DE ESPANA GROUP Year 2000 saw a major advance in the liberalisation of the telecommunications sector with the approval of measures on 23 June 2000 and the finalisation of details relating to the liberalisation of the local loop on 31 December 2000. One of the decisions taken was the setting of a flat Internet access tariff of EUR 16.5 per month at off-peak times and the sale of 'credits' for local calls which, like other similar products, will have a positive impact on traffic. Both measures became effective on 1 November 2000. Also, on 15 November 2000 indirect access was provided for local traffic allowing customers to choose which operator carries their local calls, The interconnection fee for single transit was also set: 1.35 euro cents/min (Ptas. 2.25/min) for peak and 1.06 euro cents/min (Ptas. 1.76/min) for off-peak. Certain volume discounts of up to 15% were also approved for interconnection prices. As for price regulation, the Government finalised a price-cap system for 2001 and 2002 such that prices for fixed-line phone services as a whole, including fixed-to-mobile services, should not rise by more than CPI-9% in 2001 and CPI-8% in 2002, which will give the company greater commercial flexibility and mark an advance towards a balanced tariff framework. Lastly, on the recommendation of the European Union to take appropriate measures to open up the local loop. In December the Spanish government approved Telefonica's plan to open the local loop (the OBA) and set a price of EUR 13 per month for operators to have access. This step marked the completion of full telecommunications liberalisation. This will result in increased competition and it benefits end-users through lower prices in all areas. Telefonica has satisfied all the regulator's information requirements in its claim that monthly charges should be increased because they do not cover the real cost of maintaining fixed lines (the access deficit. In 2000 the monthly charge was increased by EUR 0.6 and another increase of EUR 1.2 has been approved for 2001. Moving to 2000 results, Telefonica de Espana group revenues totalled EUR 10,182.9 million, an increase of 2.1 % on the previous year. The key drivers of this growth were the EUR 0.6 rise in the monthly charge in place since early August, strong growth in ISDN and wholesale services and stronger consumption, which in large part offset both the loss of market share and the decline in revenues per minute caused by lower prices and more discounts. Total minutes sold were 106.4 billion, a very strong growth of 28.9% over 1999, reflecting the success of the group's commercial policies. This translates into consumption of 16.83 minutes per line per day, an increase of 25.6%. Incoming calls surged 96% for the full year and outgoing calls were up 19.2%, driven mainly by Internet traffic which saw its minute numbers double versus 1999. Fixed-to-mobile calls were 35.1% higher than the previous year. Thanks to the positive consumption levels and the decline in revenues per minute caused by price reductions and the sharp rise in discounts and products aimed at generating customer loyalty and minimising market share loss, revenues were down just 4% versus 1999. However, for the fourth quarter, these revenues registered growth of 1%. It is worth mentioning that the company's discount plans proved extremely popular. The Europa 15 scheme (aimed at international users) had 193,698 subscribers at the end of December and the number of subscribers to the Pais 30 scheme reached 478,839. The pre-paid schemes, Bono Ciudad and Bono Ciudad Plus, launched in November had 260,065 and 435,576 subscribers at the end of the year respectively, beating the company's forecasts. And there are more than 74,000 subscribers to the company's flat-rate Internet offering. The growing importance of new services (Internet access, ISDN, broadband services, Centrex (external switchboard systems), Red Inteligente and RPV have also risen at a rate of more than 45% and in 2000 made up 17% of total operating revenues. This reflects the company's commitment to roll-out and develop new and more advanced services. ISDN services have been highly successful, with basic access packages rising 77.9% and 632,466 lines now in service. Primary access was up 52.8%, reaching 13,639 access points in service. Telefonica de Espana's firm commitment to broadband services is reflected in the sharp rise in lines with ADSL coverage, ending the year at 12.5 million, above the company's target. At year end users numbered 47,950 and the average installation time was 10.5 days, equalling an average of 650 ADSL lines installed per day. Telefonica de Espana group operating expenses were EUR 5,884.8 million, an increase of 11.7% over 1999 due mainly to the impact of interconnection charges, which jumped 32.3% versus 1999 because of fixed-to-mobile interconnections. If we adjust for Telefonica de Espana parent company interconnection charges, operating expenses would have fallen by 1.8%, a reflection of ongoing measures taken last year to contain and rationalise costs. In 2000, Telefonica de Espana became one of the most efficient operators in Europe thanks to staff restructuring efforts which led to a 6.8% decline in personnel expenses with respect to 1999. The headcount at the end of the year stood at 41,193 (5,426 fewer than in 1999), despite the strengthening of the sales force in order to remain market leader. Productivity as measured by equivalent lines in service per employee reached 493.2, a rise of 19.6% compared to the same period of last year. Works, supplies and external services increased 18.9% with respect to 1999 for the Telefonica de Espana group, due mainly to expenses linked to the generation of revenues and the outsourcing of activities coming from the progressive reduction of the workforce. Adjusting for outsourcing expenses, this caption would have shown an increase of just 3.8% with respect to the previous year. Thanks to the good performance of revenues and controlled expense growth, the Telefonica de Espana group's EBITDA fell just 10.6%, better than the company's initial forecasts. Group net profits were EUR 245.2 million, after a 14.9% decline in operating profits with respect to 1999 and extraordinary charges which although still negative due to retirement and redundancy provisioning allowed the bottom line to remain positive this year. In 2000 Telefonica de Espana laid down the foundations for its future by pursuing customer-driven policies of efficiency and innovation and emphasising quality as its key differentiating factor over the competition. It also took a major step forward as a leading light in the e-economy. TELEFONICA MOVILES Telefonica Moviles reported proforma combined EBITDA for 2000 of EUR 2,451.4 million, an increase of EUR 655.3 million or 36.5% compared to 1999. Growth was underpinned by the positive performance of the company's businesses, reflecting the application of a profitable growth model for all operators in a year of intense market competition and greater diversification, both in terms of geography and maturity of its operators and entry into new businesses. Highlights of the results include: - Strong growth in total customer base, to 21.8 million at year-end, up 52% on the previous year. Adding in the mobile customers of the Chilean and Puerto Rican mobile telcos managed by Telefonica Moviles, the company's customer base in Europe, Latin America and the Mediterranean Basin as of 31 December 2000 exceeds 23.2 million, an increase of 7.7 million versus 1999. - A 34.8% increase in group operating revenues, with total sales of EUR 7,401.2 million, driven by growth in total subscriber numbers and higher traffic volumes, up 51.7% to 30,911 million minutes. This more than offset the operators' lower ARPUs. - Considerably higher-quality earnings and profitability of operations. EBITDA came in at EUR 2,451.4 million, setting EBITDA margin at 33.1%. Particularly impressive was the growing contribution of the Latin American operators, which represented 27% of consolidated EBITDA, compared with 25% in 1999, mainly derived from Brazilian operators. Telefonica Moviles' domestic operations accounted for 73% of group EBITDA, down from 75% in 1999. - Net income reached EUR 590.6 million, a 20.1% growth compared with 1999. - Increased productivity for all operators, with an average of 2,056 connections per employee, 31% more than in 1999, despite the increased headcount, and cost savings and synergies unlocked by extending the company's expertise to all markets and a rigorous policy of capitalising on existing resources. Looking at business performance in each different region individually, we would highlight the following: Continental Europe Spain The number of mobile users in Spain surpassed 24.3 million in 2000, lifting the mobile penetration rate by 23pp to 61%. Against this backdrop, Telefonica Moviles Espana ended 2000 with 13,669,101 subscribers, registering a net annual gain of 4,616,754 and an 11% increase on 1999. Comparing these numbers with other markets, the figures underscore Telefonica Moviles' clear lead on the domestic cellular market: - Telefonica Moviles Espana retains a market share in Spain of more than 56%, the highest level of any operator in Europe's largest countries. - Telefonica Moviles Espana's market share in traffic is greater still, at well above 61%, reflecting the better relative quality of its subscriber base. - In 2000 Telefonica Moviles Espania won more than 50% of net GSM, adds, reflecting its ability to offer the best products and services on the market. - This excellent sales performance was coincided with a 17% decrease in subscriber acquisition costs (SAC) relative to 1999 levels. - The initiatives designed to boost the loyalty of higher-value customers, exemplified in the 'MoviStar Plus' plan proved a success, bringing about a reduction in the churn rate and a net gain in contract subscribers 2.5 times greater than in 1999. Professional contracts continued to post the strongest growth rates, With more than 800,000 net additions in the year. (+42% from 1999), driven by increasing use of the MoviStar Enlace and MoviStar Corporativo 2000 services, both of which are the first of their kind in Spain. Telefonica Moviles Espana's networks channelled 21,013 million minutes of traffic in 2000, an increase of 53% on the previous year. On the data services side, billable short messages in 4Q reached 786 million, raising the total for 2000 to 2.276 million, a 322% increase vs. the previous year. In December the company set a new monthly record with 339 million, equivalent to an average of 26 billable messages per subscriber per month. This greater use of data services underscores an increase in the relative weighting of these services in total customer traffic revenues (8% from 3% in 1999). Telefonica Moviles Espana had 500,000 WAP subscribers at year-end 2000, registering more than 6.8 million page views in December alone. Although Internet access via the TME WAP Internet access (WISP) service under the e-mocion brand name has a fully open configuration, the bulk of browsing so far has been carried out through the 128 service and content providers listed on the e-mocion menu. More recently, on 10 January 2001, Telefonica Moviles Espana launched its MoviStar GPRS service. Since its launch this service has had the same coverage as TME's GSM service, making Telefonica a pioneer of such services in Europe. Costs associated with the rapid growth of the subscriber base, the launch of new services and business areas, and cuts in prices, were sufficiently offset by tight control over operating expenses and economies of scale, resulting in an improvement in the company's 2000 results in the following areas: - Despite a 23% decline in ARPU, operating revenues reached EUR 4,796 million, up more than 28% on the previous year. This advance is particularly impressive when we take into account that in 2000 the company began deducting from actual revenues the sums accrued by contract clients as 'points' under the loyalty programmes. - EBITDA reached EUR 1,790.6 million, a 32.3% gain on the previous year. This represented an EBITDA margin of 37%, signalling an increase from 1999, despite record subscriber growth. - Net income rose 37.6% to EUR 774.4 million, with the company continuing to apply the strictest accounting criteria for both operating and financial results. Another important achievement was the company's high level of productivity, which at year-end 2000 stood at 3,461 connections per employee, placing Telefonica Moviles Espana as the top of the European cellular operators in terms of productivity. Lastly, we should draw attention to the changes in Spanish legislation announced, which will entail alterations to the planned framework for the current GSM and UMTS licences. This has led the company to adopt a more cautious stance on assuming risk, both in respect to further infrastructure investment as well as rates of new client capture, so as to ensure, that current levels of client service and reasonable returns on capital employed are sustained as it moves into a phase of far more modest growth. Rest of Europe In 2000, Telefonica Moviles, through its Telefonica Moviles Intercontinental subsidiary, won four European UMTS licences. TME's strategy of bidding in partnership with international and local partners on Europe's main markets limits its financial exposure on the largest markets while allowing it to maintain control over operations, with the right to appoint the top board members at each of the consortia. After winning 3G UMTS licences in five European countries (Spain, Germany, Italy, Austria, Switzerland) Telefonica Moviles now has a potential client base in Europe of more than 190 million. Since winning these licences, Telefonica Moviles and its partners in the respective consortia have embarked on different activities aimed at launching operations in each of the countries, following the 'Cellco in a box' strategy, which allows for rapid rollout of operations in new markets and thus brings start-up forward considerably. One example of the results obtained using this model was the start-up of Moroccan operations only nine months after winning the licence. Meanwhile, in February 2001, the first executives for TME's 3G ventures in Germany and Italy were appointed. Latin America Another major event in 2000 was the further expansion of Telefonica Moviles' operations in Latin America. Firstly, the company significantly increased its shareholdings in TeleSudeste Celular and in the operators in Argentina and Peru, as a result of the very successful take-over bids launched by Telefonica. Secondly, in October, Telefonica Moviles reached an agreement with Motorola to acquire its mobile phone operators in Northern Mexico, thereby gaining entry to the second largest market in the region and consolidating its position as the leading operator in Latin America. The strategy pursued by Telefonica Moviles operators in 2000, which revolves around the profitable growth model referred to earlier, has enabled the various LatAm operating companies to achieve not only substantial increases in client numbers in the region, but also significant improvements in earnings. As a result, at the end of 2000, Telefonica Moviles had a customer base of more than 9 million in Brazil, Argentina, Peru, Chile, El Salvador, Guatemala and Puerto Rico combined, 39% more than at year end 1999. The main driver of this growth acceptance of the pre-paid card, which has also significantly reduced the risk of non-payment. As further examples of Telefonica Moviles innovative culture, we should mention the launch of the short message service on the Brazilian market in the second half of the year and the introduction of Internet access service via 'e-mocion' at each of the various different operators. Brazil At the end of 2000, the Brazilian operators managed by Telefonica Moviles TeleSudeste Celular, CRT Celular and TeleLeste Celular - had 4.6 million, customers, representing a 38% advance year on year and driven by the strength of the prepaid segment. In every instance, in spite of increasing competitive pressures in their respective markets, the Brazilian operators maintained their lead in the states they operate, with market shares of between 61% in the case of TeleLeste Celular and 74% for CRT Celular, as well as widening the margin between themselves and their closest competitors in terms of client numbers. Net sales of the three Telefonica Moviles operators in Brazil came to EUR 1.359 billion, an increase of 13% on the same period last year. This growth can be attributed to the increase in the average client base, though tempered somewhat by the average drop in ARPU (18%) due to the increased weighting of the pre-paid segment. The EBITDA margins of all of the Brazilian companies reflect, the success of policies designed to improve profitability, with an average reduction in subscriber acquisition costs of 35% and a sharp decrease in non-payment levels. As a result, TeleSudeste Celular and CRT Celular ended 2000 with EBITDA margins in excess of 35%, while TeleLeste Celular, which reported an operating loss in 1999, achieved a 2000 EBITDA margin of 24%. In absolute terms, the EBITDA generated by TeleSudeste Celular and CRT Celular totalled EUR 475.1 million, an increase of EUR 160 million or 50.7%. Argentina TCP closed 2000 with 1.76 million customers, an advance of 67% and net additions of more than 705,000 customers compared to 1999. As a result TCP now ranks as the country's second biggest operator, with a market share of more than 26%, meaning a 3% reduction in the gap between itself and the lead operator since December 1999. TCP's operating revenues for 2000 rose to EUR 773.7 million, a year on year increase of 185%, due, in part, to the inclusion of Miniphone as 1 October 1999. EBITDA reached EUR 107.2 million, an increase on the previous year of 71%, in spite of the higher costs associated with expansion of activities in the north of the country and the high volume of new subscriptions during the year. Peru At the close of 2000 Telefonica Moviles S.A.C. had a total client base of 898,173, due to an increase of 186,000 new customers during the year, equivalent to a share of total net additions in excess of 69%. As in other markets, the pre-paid segment was the driver of this growth. Telefonica Moviles S.A.C. ended the year with a 69% market share, so retaining its lead position in Peru. In 2000, Telefonica Moviles SAC reported revenues of EUR 247.5 million, an annual increase of 21.0%, on the back of a 26% increase in the client base, which offset a 19% drop in ARPU caused by the pre-paid segment's increased weighting. EBITDA came out at EUR 89.9 million, resulting in a margin of 36% of operating revenues, up 3% on 1999, due to the company's policy of pursuing profit over volume. Chile Telefonica Movil, a company part owned by Telefonica and managed by Telefonica Moviles, ended 2000 with 1.2 million customers, 6% more than at year end 1999, and a market share of 33%. 2000 marked a turning point in Startel's operations, following the introduction of the profitable growth model at the start of the year. This model has enabled the company to improve the quality of its client base, and this should significantly improve Telefonica Movil's operations in future years. Guatemala and El Salvador By the end of 2000 Telefonica Moviles' client base in Guatemala and El Salvador had risen to 372,234, more than double year end 1999 levels and up 105% year on year. The market shares attained by these Telefonica Moviles operators (36% and 23% respectively) in there first full year of operation are particularly impressive, and this figure was achieved in Guatemala despite the entry of a fourth operator into the market in the final quarter. Operating revenues generated by the two Telefonica Moviles subsidiaries in the region rose to EUR 193.8 million in 2000, against EUR 68.3 million in 1999. Combined EBITDA was EUR 25 million, which means the companies broke even within a year of their launch. Puerto Rico NewCom Wireless Services, a company managed by Telefonica Moviles, closed the year with 149,329 customers, an annual increase of 221% versus 1999, and attained a market share of 12%. Mediterranean Basin Morocco Medi Telecom closed 2000 with 515,139 clients and a market share of 28% after just eight months, exceeding the Company's initial targets by a wide margin. During 2000, Medi Telecom worked very hard to expand its commercial network and closed the year with more than 500 sales outlets. At present Medi Telecom. reaches 70% of the population. Finally, looking at horizontal businesses, Terra Mobile, a joint venture set up in association with Terra Lycos in mid-2000 and charged with developing Telefonica's mobile Internet portal, which closed the year with 3,052,802 registered users, a threefold increase in only six months, making it one of the leading European portals. Following the acquisition of lobox in July, Terra Mobile is now providing services in Finland, Switzerland, Germany, United Kingdom, Spain (launched in September) and Brazil (launched in December). The creation of Terra Mobile as a free access portal has allowed for agreements to be signed with 15 mobile telephone operators in Europe and Latin America, providing access to 98 million potential customers. TELEFONICA INTERNACIONAL GROUP In October 2000 Telefonica Internacional (now Telefonica, Latinoamericana) sold its holdings in TeleSudeste, TeleLeste, Celular CRT, Telefonica Centroamerica Guatemala and Telefonica El Salvador to Telefonica Moviles in exchange for shares in the mobile operator. As it is not possible to compare the results of Telefonica Latinoamericana Group with those of previous quarters, due to the separation of the data and yellow pages businesses currently under way and the transfer of the mobile of Telefonica de Argentina and Telefonica del Peru to Telefonica Moviles (which should be completed soon), instead of reporting TISA's results it is shown the most relevant figures of the P&L account of each Latin American Company and the respective contribution to the net income of the Group. At the end of 2000, Telefonica Latinoamericana was managing 19.3 million fixed lines, 16.7% more than in December 1999. This growth was largely driven by strong expansion of lines in service at Telesp (the Sao Paulo operator), which registered 215,000 new subscribers per month on average last year, and had 10.6 million lines as of 31 December 2000 (28.4% more than in December 1999). Telefonica de Argentina registered 7.1% growth in lines in service, driven by the sale of pre-paid and controlled traffic products, as did Telefonica CTC Chile, with a 4.2% increase in lines in service. The contribution of the fixed and mobile LatAm operators to the Telefonica group's income was EUR 651.8 million, thanks to the success of the share purchase offers which enabled us to increase our holdings in Telesp, Telefonica de Argentina, Telefonica del Peru and TeleSudeste, reducing minority interests by EUR 535.1 million. - Particularly noteworthy was Telesp's net income, at EUR 180.5 million, up 109.3% due to the increase in the Telefonica group's stake in the Brazilian operator and the sharp rise in the company's net profit, up 123.6% on 1999 at EUR 870.5 million. Net profit growth was largely due the above mention increase in the number of lines and the June tariff increases of 14.2% in the local currency, which helped produce 57.2% higher revenues in euro terms. The expansion in the number of lines in service and Telesp's drive to improve productivity has made it one of the world's most efficient operators, with 790 lines per employee. Telesp has also embarked on an aggressive bandwidth expansion plan with the aim of offering ADSL services, which would enable it to complete the year with more than 40,000 connections in service. - Net profits fell by 7.6% in euros, at Telefonica de Argentina (October 1999 - September 2000) due to non-operational factors, such as higher financial expenses coming from the acquisition of the nationwide PCS licences in June 1999, lower EBITDA in local currency due to the onset of competition in basic telephony services in November 1999, and the higher cost of securing new mobile clients. Revenues and EBITDA were up 38.3% and 28.0% year on year respectively in euros according to Spanish accounting principles, against revenue growth of 6.3%. However EBITDA was down 2.7% in local currency based on Argentina's accounting principles. The discrepancy is a result of different reporting methods: in 1999, Telefonica de Argentina consolidated its 50% holding in Miniphone by the proportional integration method in its local accounts, where as the holding was consolidated by the Telefonica group according to the equity method. Looking at these results in local currency, to strip out the effects of the different accounting criteria, the 2.7% drop in EBITDA corresponds to increased operating costs (+9.1% in local currency) owing to the introduction of competition in basic telephony services and the considerable increase in the number of fixed and mobile clients involving higher connection, advertising, sales and telephone equipment costs, that were not entirely offset by higher revenues. - Telefonica del Peru's net earnings fell 35.4% in euros following a restructuring of its assets and an adjustment to depreciation of work in progress. EBITDA was up 28.3%, however, thanks to a 23.5% increase in operating income deriving from a 12% increase in local traffic per line an the increase in revenues from public phone booths, cable television and corporate communications, which offset lower revenues in local currency from long distance and mobile telephony. Long distance revenues were affected by the introduction of competition at the end of 1999 and considerable reductions in accounting rates, which depressed revenues from incoming international traffic. Mobile revenues were affected by a fall in fixed-mobile traffic, despite a 26.1% increase in the company's mobile client base. - Telefonica CTC Chile reported net losses of EUR 216.9 million due to non- operational factors, although EBITDA was up 10.8% year on year, at EUR 627.4 million. The most significant of these non-operational factors were a change in the provisioning of accounts receivable in line with a more cautious policy resulting from the greater losses incurred due to a negative monetary correction. The increase in EBITDA was due to the company's cost control efforts and enabled the fall in revenues from local telephony to be offset following the application of the new tariff decree (applicable from May 1999), and the negative impact of the change from billing by minutes to billing by seconds in February 2000 which mainly affected mobile and long distance calls. Relevant sales issues included the launch of a flat tariff for national long distance calls and the marketing of pre-paid products in basic telephony aimed at low volume sectors. Headcount reduction and restructuring policies undertaken by the company have raised basic telephony productivity to 582 lines per employee. MORE TO FOLLOW
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