3rd Qrt & 9 Mths Results-Pt2

Telefonica SA 16 November 2001 PART 2 LATIN AMERICA At the end of the third quarter of 2001, the customer base managed by Telefonica Moviles in the region totaled 11.4 million customers, a year-on-year increase of 38%. In quarterly terms, the total customer base, not including operators in Chile and Puerto Rico, has grown by approximately 345,000 compared to the second quarter, in spite of the region's macroeconomic situation. The strategy followed by the companies under management is focused on improving profitability, with special emphasis on investment and cost containment, and on selective expansion of customer bases while reducing the churn rate. This has made it possible to increase EBITDA in local-currency for all operators, except in Argentina, in comparison with the same period last year, both in absolute terms and with respect to margins. Brazil At the end of September 2001, the combined customer base of TeleSudemste Celular, Celular CRT and TeleLeste Celular-operators managed by Telefonica Moviles in Brazil-totaled 5.3 million customers, with a year-on-year increase of 26% and net adds of approximately 1.1 million new customers within the last twelve months. During the third quarter, the three operating companies added 247,000 new customers, entailing a 28% increase as compared to the second quarter of 2001, due essentially to the promotional campaigns normally undertaken in the third quarter. In the third quarter, the operating companies launched the 'Mundo de Vantagens MoviStar Top' rewards program, based on accumulating points for usage that can be exchanged for handsets and accessories. In this regard, the companies recorded an improvement in the churn rate within the contract segment, which on average fell 0.7p.p. during the first nine months of the year. This new model is reflected in the fact that the three operating companies have maintained their leadership in their respective markets, with an average market share similar to that of June 2001 (65%), despite heavy competition. With respect to financial performance, it is important to note the excellent results recorded in local currency by the companies consolidated by the global integration method-TeleSudeste Celular and Celular CRT. Thus, operating revenues of these companies showed increases of 13.5% and 8.6%, respectively, collectively rising by 11.9% compared to the first nine months of 2000. This growth is due to the increased number of customers, partially offset by lower ARPUs (-11% on the average, in local currency). However, it should be noted that average ARPU levels were maintained during the third quarter of the year compare to the previous quarter, driven by an increased focus on contract customers. Thus, the contract ARPU and MOU of both companies showed a growth trend during the last months, despite the country's economic slowdown. The combined EBITDA of the two operators shows year-on-year growth in reals of 20.7%, or 8.8p.p. higher than the growth in revenues. This places the EBITDA margin at 39.5%, with a year-on-year increase of 2.9p.p., despite the negative effect of the real depreciation on unitary subscriber acquisition costs, partially offset by the operators' cost containment efforts. Excluding acquisition costs, the operating companies EBITDA margin is around 50%. In quarterly terms, the EBITDA of both companies was 34.4%, slightly below the percentage reached in the second quarter. This figure reflects higher additions in the third quarter of the year and increased SAC due to the depreciation of the real, which intensified during the last quarter. In line with cost reduction policies, investment by company decreased as compared to September 2000. On the other hand, intensive work continues to be conducted with Portugal Telecom, aimed at obtaining the greatest amount of synergies between the Brazilian operating companies before the announced joint venture can be legally established. Mexico The effective transfer of the northern Mexico operators (Bajacel, Movitel, Norcel and Cedetel) to Telefonica Moviles was implemented in July, making it possible to bring these operators under full management. As of September 2001, the total active customers base of Telefonica Moviles Mexico, which represents the four Mexican operators, totaled 1,103,314 active customers, with the contract segment having reached 19% of the total active customer base. Net adds continue to show a positive trend when compared to previous quarters in all market segments, increasing by 53% in the third quarter with respect to the second quarter of the year. The contract segment represents 44% of cumulative net additions. From a commercial perspective, it is important to highlight the increase in the estimated market share of new adds between June and September, particularly in the contract segment. Telefonica Moviles Mexico's increased share in market growth is essentially due to a deepening and development of current distribution channels and improvements in the commercial offering. It is likewise noteworthy that the acquisition of more valuable customers and the reconsidering of customer base accounting criteria have made it possible to attain an ARPU in the third quarter exceeding that of the same period in 2000. Furthermore, business initiatives aimed at retaining customers have been reflected in a significant 38% decrease in disconnections in September as compared to March, when management of the northern Mexico operators began, positively impacting churn rate figures. This performance is especially relevant in a market in which other operators are assumed to be using far less strict accounting criteria for quantifying their customer bases, with inactive rates that may reach 25%. These different criteria are reflected when comparing prepaid ARPUs published by the two market leaders in Mexico, with the Telefonica Moviles Mexico ARPUs being higher by 22% and 39%, respectively. With regard to developing the commercial offering, the initial launching of the 'producto ahorro' ', aimed at increasing ARPU and improving customer retention, is already showing positive results. This product, which is unique in the Mexican market, makes possible to be differentiated from the other competitors. Furthermore, in recent months, the range of handsets being commercially offered to clients has been appreciably completed for both prepaid and contract customers. During the third quarter, the following steps were taken in preparation for the launching of the MoviStar brand, under which the four operators' services will be marketed: positioning was defined, the new offering of products and services was designed, the Points of sale in both direct and indirect channels were adapted, advertising elements were created, etc. The launching of the brand, which occurred in late October, will improve the positioning of operating companies in Northern Mexico and will be a key milestone in the commercial development of operations. The financial results of Telefonica Moviles Mexico are consolidated for the first time in the Group's financial statements using the global integration method. Operating revenues, according to Mexican accounting principles, grew by 4% in pesos compared to the previous quarter, due to a higher customer base. Pursuant to Mexican accounting principles, local-currency EBITDA posted a 33% increase compared to the previous quarter, reaching 11% of operating revenues. This performance is primarily the result of a focus on improving returns, paying particularly attention to the streamlining of costs. With this objective, various actions have been taken in recent months to optimize the cost structure, including headcount reduction (by 1,515 since the beginning of the fiscal year); outsourcing activities, such as call center services, thus changing fixed costs to variable or implementing the Advanced Purchasing System. which make significant savings possible. Moreover, customers can now pay their bills over the Internet which should help maintain the currently low level of customer bad debts. Argentina In 2001, the cellular market in Argentina was affected by the country's macroeconomic situation. The result was a slowdown in total market growth, with total market remaining practically unchanged at the end of the last fiscal quarter (ending September) with respect to June 2001 figure. Within this context, the growth in TCP's customer base during the last twelve months has reflected the one of the Argentine market. Having reached 1.87 million active customers at the end of September 2001 (+19.5% compared to September 2000), TCP maintained its position as the second largest operator in the market. Between July and September 2001, the customer base increased by 9,275 customers, in line with previous quarter net adds. This was due to the implementation of a new commercial strategy adapted to the operating environment, involving a very selective policy for acquiring new subscribers and a greater emphasis on managing the company's customer base. Thus, the number of disconnected customers in the last quarter decreased by 10% compared to the second quarter. Also noteworthy is the August 2001 launch of the 'Primer Programa de Recompensas' rewards program for the contract segment (Unifon Top). This program allows customers to accumulate points based on their bill amounts, which they can exchange for last generation handsets. The growth in the customer base is driven by the prepaid segment which, at the end of September, accounted for 65% of the total customer base compared to 60% twelve months earlier, thus reducing the risk of bad debt. In recent months, TCP has maintained a strict cost control policy initiated at the beginning of the year, significantly reducing subscriber acquisition costs, encouraging the decrease and/or elimination of handsets subsidies throughout the fiscal year, and reducing traffic promotions and distributor commissions. In addition, from the beginning of the year until the end of September, headcount has been reduced by 30% and the number of connections per employee has increased 48% from the prior year. Furthermore, advertising efforts have been substantially scaled back while network costs and other general expenses have been tightly restricted, thereby drastically slowing the expansion of coverage. In line with these policies, the company has adapted investment to the level of demand, resulting in a 65% decrease in investment during the fiscal year compared to 2000. Within this context, TCP's operating revenues in local currency during the first nine months of the 2001 fiscal year (October 2000/June 2001) posted a 4.8% decrease compared to the previous year. This performance is primarily due to decreased revenues from the sale of handsets reflecting lower demand than the previous fiscal year, and to decreased ARPU during the last twelve months, offsetting the Increase in the customer base. During the third quarter, TCP continued to improve its EBITDA margin compared to previous months, reflecting the company's ability to react to changes in the economic environment. In particular, it is worth mentioning that operating expenses in local currency fell by 16% for the October 2000-June 2001 period. Compared to the same quarter last year, operating expenses decreased more than 32%, showing the company's commitment towards improving the profitability of operations within the current Argentine market scenario. Thus, in the third quarter of the 2001 fiscal year (ended in June), the EBITDA margin reached 17.3%, having improved by 8.3p,p. with respect to the comparable prior-year quarter and by 6.8p.p. with respect to the previous quarter. In the coming months, the company will continue to implement measures aimed at mitigating the impact of the country's current situation, moving ahead in the personnel adjustment process initiated several months ago. Peru At the end of September 2001, Telefonica Moviles Peru surpassed the one-million active customer mark (1,028,262), posting year-on-year growth of 21%. In the third quarter of the year, net adds exceeded 55,000 new customers, a 7% higher than the previous quarter and a 34% higher than the same period last year. This enabled the Company to maintain its loading position in terms of market share of net adds for the second consecutive quarter since a new competitor entered the market early in the year. It is important to consider the growth in customer base within the contract segment during the third quarter, as this reflects the positive results being obtained in customer management and the introduction of more competitive tariffs, These steps have made it possible to reduce contract churn by 34% during the first nine months of the year compared to the similar period in 2000. During the first three quarters of 2001, Telefonica Moviles Peru posted an 8% increase in revenues compared to the same period last year. This increase was due to the growth in the customer base and higher revenues from interconnection, partially offset by lower ARPUs resulting from a larger number of prepaid customers (80% versus 75% in September 2000), from the country's macroeconomic: situation, and from greater market competition. However, it is important to note the slowdown in ARPU reductions compared to previous quarters, During the third quarter of 2001 the EBITDA margin improved significantly, by 2.6p.p. with respect to the comparable prior-year quarter, for a cumulative margin of 32%. In absolute terms, EBITDA showed a slight improvement with respect to September 2000, despite the increase in resources allocated for customer retention activities. Chile At the end of the third quarter of 2001, Telefonica Movil, an subsidiary of Telefonica OTC Chile managed by Telefonica Moviles, had a base of 1.48 million active customers, with year-on-year growth of 28%. The third quarter of the fiscal year has witnessed a slowdown in the cellular market growth rate in Chile. During this period, the Telefonica Movil customer base increased by 5%. Net adds growth was higher in the contract segment (+70% compared to 2Q01), as a result of a focus on acquiring more valuable subscribers within this and the corporate segments. Financial performance was highly positive, with significant increases in all margins. The EBITDA margin rose to 38% in the third quarter, compared to 8% in the third quarter 2000 and 24% in the second quarter of 2001. Guatemala and El Salvador At the end of September 2001, the Telefonica Moviles operators in Guatemala and El Salvador had a combined client base of 395,012 active customers, showing a 20% increase compared to September 2000, and keeping practically unchanged previous quarter figures. This is due to a policy of selectively expanding the customer base within a climate of moderate market growth resulting from structural economic factors and the impact of the natural disasters that affected El Salvador early in the year. Gross operating revenues generated by the two Telefonica Moviles affiliates in this region have remained practically unchanged in euros as compared to September 2000. This is primarily the result of increased mobile telephony revenues being partially offset by diminished sales in other telecommunications activities carried out by the operators. Combined EBITDA improved, yielding positive figures in both companies during the third quarter as well as in cumulative terms since the beginning of the year. For the January-September 2001 period, the EBITDA margin rose to 11%, having reached 33.4% in the quarter ended September 2001. HORIZONTAL BUSINESSES Terra Mobile ended September with over 5.5 million registered users, posting an increase of over 2.5 million registered users since December 2000. By country, the United Kingdom accounts for 38% of total users while Germany, which already has approximately 1.5 million registered users, accounts for 27% of the total. Sweden and Finland combined account for 21%. It is Important to note the significant growth recorded in Spain, where Terra Mobile had nearly 800,000 registered users at the end of September, having grown nearly 60% since last June. As for Moblpay, Mobipay Espana was established at the end of July. Each mobile telephone operator in Spain holds a 40% equity interest in this company, while 80% of Spanish financial institutions collectively hold 40%, and the country's large payment processors (Sermepa, Sistema 4B and Euro 6000) hold 12% each. This company started the test phase of operations in September and plans to begin commercial service in December this year. DATA BUSINESS TELEFONICA DATA GROUP Telefonica Data Group revenues during the first nine months of 2001 totaled 1,365.4 million euros, a 66% increase year over year. EBITDA rose to 32.8 million euros during the same period, representing 2.4% of revenues. This performance reflects the efforts made to expand the Group geographically as well as introduce new services. Analysis of Telefonica Data Group results for the first nine months of 2001 is affected by the addition of acquisitions and start ups, namely Mediaways, Atlanet and Optel, to the Group's consolidation perimeter in early 2001. Excluding this effect, Telefonica Data Group's revenues would have increased by 14.2% and its EBITDA would have reached 58.3 million euros, a 31.5% decrease over January-September 2000 figure. The Telefonica Data Group has a portfolio of businesses located in various markets, at different stages of development and with different competitive positions. Thus, in terms of the geographic regions in which the Group operates and its respective market shares, operations in the countries in which the Group maintains a presence can be grouped into four categories, two in Europe and two in the Americas: SPAIN America I Spain Argentina Incumbent Brazil Chile Peru Europe America II Germany Colombia Austria Mexico Italy Uruguay UK US New Entrant This broad coverage and geographical presence, combined with international network service agreements, allow Telefonica Data to serve its customers at both domestic level as well as regional and International level. As a result, 203 multinational customers have been identified which receive with one stop shopping, global coverage through a GAM (Global Account Manager) network. As a result of the decision to expand into new markets, 55% of revenues originate in operations conducted outside Spain and approximately 35% originate in countries in which Telefonica Data acts as a new entrant. In these countries, EBITDA is still negative due to the recent date of entry into the market and the small degree of penetration achieved to date. Incumbent Markets In the markets in which Telefonica Data operates as a leader, revenue growth stems primarily from developing loyalty among existing customers, serving multinational customers, introducing new services making it possible to move up in the value chain and providing one-stop shopping international services. Currently, more than 3,000 corporate customers are served by the company's own sales force and more than 9,000 business customers are served by the indirect sales force of the Telefonica Group fixed telephony operator. In Spain, the increase in revenues has been based on migrating traditional data services to more advanced solutions, and on launching new hosting and other services aimed at the ASPs (Application Service Providers), which this year have reached 16 million euros, representing a more than 170% increase compared to the same period last year. With respect to America, it is worth mentioning Brazil, a country for which Telefonica Data has great expectations for its future performance, Thus, during the first nine months of the fiscal year, sales increased by 33.6% year over year. New business ventures include participating in a consortium that has been awarded a contract for providing network, voice and multimedia services to Empresa de Correos y Telegrafos (ECT). The EBITDA - margin achieved in these countries ranges from 19% for Telefonica Data Espana to 4% for Telefonica Data Argentina. In the case of Brazil, the EBITDA, margin of -3% is still the result of network expansion efforts and of a relatively small market share due to Brazilian regulatory constraints to be satisfied before services may be offered outside the State of Sao Paulo. These constraints would probably be overcome in year 2002, once satisfy Anatel targets. Expanding Markets In the markets in which Telefonica Data has entered most recently, revenue growth results from aggressive customer acquisition by introducing the most advanced Internet and data services technologies and by providing hosting services. Consequently, during this fiscal year, significant investment has been made in deploying IP networks and Data Centers. In its strategy of expanding into new markets, considered to be the base of future revenue growth, Telefonica Data has the full support and commitment of the Telefonica Group. Among European operations during the first nine months of 2001, the most significant contribution is from mediaWays, with 335.7 million euros in revenues. The main revenue contribution comes from mediaWays, related to Internet services provided to corporate customers, notably America Online (AOL) in Germany and, in the United Kingdom since June 2001. Throughout this year, mediaWays has consolidated its position in the German market as the second-largest IP network, with a 30% market share in Internet services. Revenues in the Americas, in those countries in which Telefonica Data operates as a new entrant, have risen to 26.7 million euros during the first nine months of 2001, representing a 39% increase year over year. Mexico and the US have shown the most relevant annual revenue increases. The EBITDA margin is still negative, the result of an intense capex and cost related program that is initially generated, by among other things, customer acquisition, network expansion, the launching of services, the establishment of brand awareness, etc. In Germany and Colombia, where the companies have been in operation for more than four years, EBITDA margins are clearly positive. Services provided by the TData Internet Centres stand out among new services aimed at adding new customers and gaining the loyalty of existing customers. In September 2001, the Miami center ('KeyCenter') was officially opened. It will be used primarily for serving large companies and New Economy Players. This innovative KeyCenter is directly connected by optical fiber to the other nine Telefonica Data TData Centers in Latin America and Europe, offering exceptional opportunities for conducting business within these regions. With an initial investment of 35 million dollars, the KeyCenter provides one of the fastest and most reliable Internet connections in the market. In summary, the financial performance of the Telefonica Data business portfolio during the first nine months of the 2001 fiscal year is consistent with the degree of maturity and scale achieved in the various markets in which it operates, as well as with the development phase of new value-added services. MEDIA BUSINESS ADMIRA MEDIA GROUP The Admira Media Group was formerly known as the Telefonica Media Group. The new name was created to facilitate the consolidation of a group culture and identity. Acting as a link between the different Group media companies and promoting sinergies among them and Telefonica, Admira is positioning itself as market leader in creating, bundling and distributing content for traditional and multiplatform media. During the first three quarters of the fiscal year, the Admira Media Group obtained consolidated revenues of 1,005.8 million euros, tripling the Group's revenue figure for the same period 2000. This performance has permitted to read a cumulative EBITDA of 82.2 million euros, compared to a negative EBITDA of 23.8 million euros during the period January-September 2000. The third quarter has witnessed a confirmation of the trend toward positive EBITDA begun in the final quarter of 2000, with EBITDA of 13.0 million euros compared to a loss of 14.1 million euros 3Q00. This performance is significant considering the seasonal nature of the media business during the summer, especially in August, when advertising activity is practically nonexistent and adversely affects television productions, which are a substantial portion of Admira's consolidated business revenues. Moreover, it is also significant that this performance was achieved in a difficult environment a result of both the negative economic situation in Latin America and the crisis in the Spanish advertising market. These results make possible to more forward in the anticipation of self-financing Group operations. The Group's operating results amounted to 24.1 million euros, compared to a loss of 55.5 million euros in the first nine months of 2000. Analysis of the Admira Media Group's results for the first three quarters is affected by the Group's dramatic increase in size during the 2000 fiscal year, which significantly altered its consolidation perimeter. The most noteworthy components are the addition of ATCO, with the equity interest in this company growing over the course of the fiscal year from 26.8% to 100% and being effectively consolidated by the global integration method since as of May 2000 (thus incorporating operations for the last two months), and the addition of Endemol, which was consolidated by the global integration method since August 2000. However, if we focus solely on the July-September period, the only differences from an accounting perspective are Endemol's activities in July 2000 and the minorities (26.8% in ATCO's results). Integrating the aforementioned companies has significantly changed the revenue and consolidated EBITDA profile of the Admira Group, from the perspective of both revenues and EBITDA . CONTENT BUSINESS ENDEMOL During the third quarter of the fiscal year, Endemol's consolidated revenues grew to 648.5 million euros, increasing 62.8% year over year. This increase, below the one recorded during the second quarter 2001, can be considered very positive, taking into account the difficult economic situation in most of the countries in which Endemol operates and the seasonal factor of the summer period in the countries in which the company maintains a presence (the Netherlands, Spain, France, the United Kingdom, Italy and Germany). Owing to the positive revenue performance, cumulative nine months EBITDA rose to 107.6 million euros, representing a 68.4% increase year over year and exceeding the company's own expectations at the beginning of the fiscal year. From a strategic perspective, Endemol has continued to expand with a view to becoming the leader in countries that constitute a natural market for the Telefonica Group and where it has yet to establish a presence. Thus, in early October, Endemol reached an agreement with the Televisa Group to form a combined company to produce television content for the Mexican market. The agreement includes buying formats from Endemol's over the next 5 years. This and a similar agreement signed with TV Globo during the second quarter significantly increased Endemol's presence in the major Spanish-and Portuguese-speaking markets. BROADCAST TELEVISION AND RADIO ANTENA 3 The television advertising market has progressively declined during the third quarter, failing cumulatively year-on-year by 7.1%. The increased advertising time and the aggressive price strategy adopted by RTVE, aimed at increasing market share, are additional significant factors to be considered. Within this context, Antena 3 has focused its efforts on offering a premium, high-quality programming grid by way of differentiation from the other competitors. These efforts have made it possible to maintain the best advertising market share to audience share ratio, which reached 1.33 at the end of 3Q01 compared to a 1.29 ratio 3Q00. In spite of these efforts, the advertising revenues of Antena 3 were affected, falling to 372.3 million euros, equivalent to a for a 9.5% drop an a year-on-year basis. In turn, third quarter EBITDA amounted to 67.8 million euros, 41.3% less than for 3Q00, reflecting the aforementioned poor market conditions for advertising. In the coming quarters, Antena 3 will continue to focus its strategy on offering premium, high-quallty programming, with special emphasis on its own production content. This policy is aimed at improving audience shares and thereby confronting the aggressive attitude of certain competitors, particularly RTVE. ATCO Argentina's macroeconomic instability has caused the Argentine advertising market to continue on its downward trend through the third quarter, failing 14% cumulatively year-on-year. Despite these circumstances, Telefe remains the leading network within the Argentine market, with an average audience share of 40.8%, 1.5p.p. larger than during third quarter 2000. This performance is reflected in the advertising market share, which rose even higher - 43.7%. Notwithstanding Telefe's good performance in terms of market share, the country's difficult economic conditions has led to a drop in revenues compared to the previous year period (18.5%). Yet this decline has been more than offset by a cutback in operating expenses (23.1%), which has been intensified during the third quarter as a means of dealing with these tough economic conditions. This cutback in expenses has made it possible to generate positive EBITDA for the second consecutive quarter (2.6 million euros) and positive year-to-date EBITDA, which grew to 2.8 million dollars from a negative 8.2 million dollars for the nine months ending September 2000. ONDA CERO RADIO Like Antena 3, Onda Cero has been very much affected by the problems in the Spanish advertising market brought about by the country's economic slowdown and RTVE's aggressive commercial policy. Therefore, the radio advertising market has had a 1% year-on-year growth compared to the 8% growth it experienced during the same period last year. Nonetheless, Onda Cero has strengthened its position as Number Two national radio station, with more than 2,537,000 listeners, becoming the channel with the greatest proportional growth of all. As a result of this growth in the number of listeners, Onda Cero's revenues at the end of the third quarter reflect a 32.2% increase at September 2000, which translates into an improved third-quarter EBITDA loss of 7.1 million euros, compared to a loss of 11.7 million euros for the January-September 2000 period. It is worth mentioning the increase in the broadcasting network during the quarter, due to agreements with Radio Blanca and Radio Espana. PAY TELEVISION AND DISTRIBUTION VIA DIGITAL The pay-TV market has continued to be characterized during the third quarter by aggressive competitors in terms of acquisition promotions. This fact has been exacerbated throughout the fiscal year by the as yet unresolved problem that Canal Satelite Digital has with card pirating, the aggressiveness of new competitors, and the increased activity of cable companies. Within this context, Via Digital ended the third quarter with 752,722 subscribers (180,537 subscribers more than in the third quarter of 2000), representing year-on-year growth of 31.55%. In financial terms, operating revenues grew 34% with respect to the third quarter of the previous year, increasing to 196.2 million euros. On the other hand, cost control efforts have limited the growth of operating expenses to 6.5%, thus allowing a 10.7% improvement in EBITDA as compared with the same period of the previous year (-209.5 million euros, compared to -234,4 million euros). INTERNET BUSINESS TERRA-LYCOS GROUP The economic slowdown taking place throughout 2001 in most of the economies where Terra-Lycos is present has proved to be a determining factor in analyzing the Company's performance in a developing industry such as the Internet. In this unfavorable macroeconomic climate, where one of the company's main sources of revenues -online advertising- in experiencing a significant decline due to its extreme sensitivity to economic cicles, Terra Lycos is developing its business model toward obtaining more stable sources of revenues to complement the revenues from online advertising. This business model is essentially based on an OBP (Open, Basic, Premium) strategy, which is aimed at generating revenues based on a subscription and pay per view/pay per use model in both the access and the portal components of the business. This strategy and the Telefonica Group's commitment to expand the market in broadband business have led to Terra-Lycos' October launch of ADSL Plus in Spain, offering a package that combines pure connectivity (128 K upstream and 256 K downstream) with value-added services (virtual hard disk, domain and plug and play package), along with a multimedia area on the portal reserved exclusively for Terra Lycos customers. This model, which will be replicated in other countries, is proving its strength. Terra-Lycos has captured 10,000 new customers in 15 days, contributing, as Telefonica de Espana is doing, to the development of the total broadband market. This total fast broadband market growth will benefit Terra-Lycos. Operating figures accumulated through at the end of the 2001 third quarter show that the total number of subscribers in Spain and Latin America totalled 4.3 million, 29% of which are pay customers. Terra Lycos; is focusing its strategy on acquiring pay customers, Particularly broadband customers, and on migrating users from the free access service to pay products. Since December 2000, 240,000 new pay customers have been signed UP, 134,000 of them on ADSL. More specifically, the number of ADSL clients increased by 42,000 during the quarter, totaling 174,000 by the end of September. The audience for all our portals measured by page views came to 481 million per day, an increase of 4.6% over the previous quarter and 78.8% in twelve months. In addition, the unique users figure for the Group as a whole was 109 million in the month of September. Total revenues for the third quarter achieved 170 million euros, a 24% increase from the comparable proforma prior-year period, showing that despite the unfavorable global economic situation, the Internet continues to be a growth sector. The quarterly revenue figure is within the estimated range forecast announced by the Company. There continues to be geographical and functional diversification in revenue source, making it possible to temper the negative effects of adverse economic cycles. Thus, the media business accounted for 64% of revenue, while the remaining 36% came from the access business. Media business revenues totalled to 109 million euros, in line with the figures reported in the previous quarter, Media revenues for the quarter by geographic area ware also very similar to those of the previous quarter, despite the conditions in the advertising market and the typical seasonality of the summer months in the U.S. market. Revenues from access achieved 61 million euros, 12% below those reported in the previous quarter, again essentially due to the seasonality of the business associated with the summer season in Spain. However, in year-on-year terms, revenues from the access business grew by 56%. From a geographical viewpoint, 47% of total revenues comes from the USA, with the rest generated in Spain and Latin America, mainly Spain, Brazil and Mexico, which bring in 95% of the revenues for this region. Analyzing the first nine months of the year, Terra Lycos reported revenue figures of 526.5 million euros, exceeding the figures for all of 2000 proforma basis, with a 38% increase over the first nine months of 2000, It is worth to mention that access revenues grew by 103% in this period, while media revenues increased by 18%. On the other hand, the Company is also making progress on one of its primary goals, which is to improve profitability along with growth. Accordingly, the procedures put in place to reduce and control costs and improve the Company's efficiency are all producing positive results. This effort is best evidenced by the fact that, while initial published estimates for the quarter placed the Company's EBITDA margin in the -30% to -34% range, finally, the margin came in at -29%. New products and strategic alliances continued to be rolled out during the quarter. It is worth highlighting the creation of a multimedia zone within the portal, aimed at broadband users, offering over 12,000 video clips with more than 500 hours of audio and video content. Following the OBP strategy, this zone remained Open through mid-October and is now accessible only to ADSL customers. Among most relevant strategic agreements is the one signed with TPI, which offers the small to medium-size business market advertisement on Terra Lycos sites that supplement TPI's sales network. In addition, an agreement was made with VISA to integrate the VISA platform for secure e-commerce transactions. Also of note is the founding of Atrea, a vertical real estate portal, with BBVA, each partner holding a 50% equity interest. With regard to acquisitions, during the quarter Terra Lycos has entered into the 'financial supermarket' Uno-e, which to date has captured over 110,000 customers and 640 million euros. It is important to mention the acquisition of the e-commerce leader in Mexico, De Compras, which had over $7 million in sales in 2000. DIRECTORY BUSINESS TELEFONICA DIRECTORY BUSINESS As we indicated in previous quarters, to facilitate an overview of the Telefonica Group Directory business, this heading includes companies already consolidated within the TPI Group as well as those currently in the process of integration: Telinver In Argentina and Guitel in Peru. In addition, the TPI Group's quarterly results are not comparable on quarterly basis, primarily due to differences in the publication calendar of telephone directories between periods, and to a greater concentration emphasis on publishing the directories in the second half of the year. Accordingly, during the January - September 2001 period, there were four more Yellow Pages and seven more White Pages directories published than in the same period in 2000. In Brazil, in addition to changes made to the publication calendar for the yellow pages, the street directory and the LTOG (white pages) by publisher Listel, TPI published its Yellow Pages for the first time in Sao Paulo, Guarulhos, Riberao Preto and Curitiba. Moreover, there were other events in this period that make comparison with the comparable prior-year period oven more complex. These include: the absence for TPI Spain of advertising revenues from Telefonica in the White Pages, which amounted to 21.5 million euros in the first nine months of 2000; TPI Brazil's start-up of commercial activities and its effect on operating expenses; and incorporation of the Publiguias income statements as part of the Group's consolidated accounts as of January 1, 2001. Even taking into account all these factors, revenues for the TPI Group grew by 42.1% as compared to the first nine months of 2000. The most relevant item in the growth in revenues has been the publishing business, which has brought in 353.9 million euros, 39.5% more than in the first nine months of the prior year. In Spain, the publishing business grew by 9.3%. Excluding revenues from the sale of Telefonica White Pages advertising in the comparable prior-year period, the publishing business in Spain experienced growth of 20%. On a book-on-book basis, revenues from Yellow Pages grew by 8.5% and White Page revenues grew by 8.6%. Particularly noteworthy in the international context were the publication of the first edition of GuiaMais in Sao Paulo, Guarulhos, Riberao Preto and Curitiba, -which added revenues totalling 23.4 million euros-, and the incorporation of the Publigulas publishing business revenues, which amounted to 56.6 million euros. The Internet business continues to experience strong growth, with 14.9 million euros, 200.1% more than a year ago. Paginas Habladas, the talking yellow pages, rose by 75.9% to reach 3.7 million euros, 76% of which are from TPI Spain, 19% from TPI Brazil and 4% from Publiguias. The Group's EBITDA grew by 16.6%, despite the absence of revenues from Telefonica White Pages advertising. It is worth noting that these revenues from Telefonica had practically no associated costs and were therefore reported directly to the Group's EBITDA. In the January-September 2000 period, it accounted a total of 21.5 million euros. Publiguias contributed positive EBITDA of close to 20.5 million euros, reflecting the impact of the new contractual framework negotiated with Telefonica CTC Chile. Consolidated revenues for all Telefonica Group directory businesses grew by 16% during the first nine months of the current fiscal year, contributing net earnings of 30.4 million euros. CALL CENTER BUSINESS ATENTO Atento's business act' in the third quarter of 2001 has continued to focus on the development of long term relationships with strategic customers in foreign market and on improving relationships with companies of the Telefonica Group. From an operating standpoint at September 30, 2001, the Atento Group had 29,559 positions, 3.2% more than three months earlier, and filled to by 47,482 persons, 713 phone operators more than in the second quarter of 2001. From the standpoint of financial performance, the Atento Group's revenues in the first nine months of the year came to 471.5 million euros, 30.5% more than in the comparable prior-year period. Significantly contributing to this growth were revenues from clients out of Telefonica Group, which came to 148.5 million euros (31.5% of total revenues as compared to 30.6% in the similar prior-year period), resulting from agreements with new clients such as DirecTV, AT&T, BSCH, Hewlett Packard, Jointex, Yahoo BB and Warrantech. Another source of contribution was new business development in countries such as Japan, Mexico and Venezuela. Moreover, this revenue growth is expected to increase as a result of the agreement reached with BBVA for the provision of CRM services. Also of note is the growing geographic diversification of the Group's revenues, reducing the Company's exposure to economic slowdown in any given region. From this perspective, the countries that continue to bring in the highest proportion of revenues are Brazil and Spain (79% of total figures), although, quarter-on-quarter, the remaining countries (Chile, Peru, Argentina, Japan, Mexico, Morocco, Venezuela, Central America, Puerto Rico and Colombia) continue to increase their weighting. As a result of the growth in revenues, Atento's accumulated EBITDA for the first nine months of the year stood at 36.9 million euros, 37.4% higher than the comparable prior-year period and slightly lower than the second quarter of this year, due to the seasonality of the business during the vacation period in Spain. The company remains focused on becoming a benchmark for the industry and is attaining this goal on the strength of: - Development of long-term relationships with high-potential customers - Implementation of actions aimed at continuing improvement in the critical areas of the business (global positioning of Atento in the CRM industry, development of solutions, pricing strategies, optimization of operating and quality metrics) - Meeting business goals while strictly controlling investment needs BROADBAN CAPACITY MANAGEMENT BUSINESS EMERGIA Emergia continues to be the only carrier in Latin America with a 100% operational high capacity closed broad-band loop. During the third quarter, deals have been closed with first tier multinational customers, with some circuits having already been activated. Continuing with the strategy for expanding the number of routes, agreements for swaping capacity were signed with various carriers that will allow Emergia to offer connections in such cities as London, Madrid and Lisbon. Similarly, the network in Rio do Janeiro was expanded under the same capacity swap procedures, making it possible to reach different points within the city and improving service for customers within the area. These agreements were reached with carriers who already have a presence in Latin America, and thus do not involve an increase in the number of competitors in the region. During the month of September, in collaboration with the Argentine company Telefe S,A., Emergia successfully completed the first tests for transmitting TV signals from country to country over its state of the art fiber optic.ring. With this, it demonstrated that not only television signals can be carried over this medium with optimum quality but that this provides an opportunity for media companies to reduce their broadcasting costs through the use of submarine cable. The quality and reliability of Emergia's ring, as well as its capacity for point-to-point connections, were the key factors leading to the positive results. In addition, installation of the Customer Relations Management System (CRM) began in the third quarter. With this system in place, Emergia customers will have access to valuable information from their activated circuits, as well as traffic out of service alerts, statistics, etc. This investment comes as part of the company's policy of improving customer services by offering greater added value. The system is expected to become fully operational by mid-November. MORE TO FOLLOW
UK 100

Latest directors dealings