e-Commerce Services

Smith & Nephew Plc 19 June 2000 SMITH & NEPHEW JOINS GLOBAL HEALTHCARE EXCHANGE, LLC Smith & Nephew, the global medical device company is to expand the e-commerce services it provides to customers by joining the Global Healthcare Exchange, LLC, a web-based purchasing system for healthcare providers. The Exchange was formed two months ago by five of the world's leading healthcare companies, Abbott Laboratories, Baxter International, GE Medical Systems, Johnson & Johnson and Medtronic. It will provide access to product catalogues, on-line ordering with customer directed distribution, on-line order status and order confirmation. This service will supplement Smith & Nephew's continued commitment to the high levels of personal service and support which the customer currently enjoys through the company's global sales and distribution networks. The Exchange is an independent on-line business that aims to help customers obtain quick access to information relating to buying, selling and distributing medical equipment, devices, and healthcare products and services worldwide. The Exchange is expected to go live in the US in the third quarter this year, and to rapidly expand throughout the world in 2001. 'We want our customers to have every opportunity to access our increasingly strong and innovative product range and our participation in the Global Healthcare Exchange, LLC is another efficient and effective way to service their needs. It is an additional offering in our expanding e-commerce portfolio', said Chris O'Donnell, Chief Executive of Smith & Nephew. Enquiries: Margaret Stewart, Group Director, Corporate Affairs Tel: +44 (0) 20 7401 7646 Smith & Nephew plc Fax: +44 (0) 20 7960 2350 David Yates Tel: +44 (0) 20 7831 3113 Financial Dynamics Fax: +44 (0) 20 7831 6341 Notes to Editors Smith & Nephew is actively developing its e-commerce business, focusing on a number of key areas: Growing sales - through web-enabling technology, its 2000 strong sales force worldwide can receive and provide up-to-date business information, product support and customer presentations. Educating healthcare professionals and patients - through the provision of web-based education and information services for surgeons, other healthcare professionals and patients using both company-managed and externally-sponsored websites. Company-managed sites include Snwnd.com, endoscopy1.com and snortho.com. Smith & Nephew also sponsors the knee1.com site which is one of the industry's most successful patient information sites. Helping the customer - through supporting hospitals and clinics in their complex ordering needs and requirement for knowledgeable technical support. Using e-commerce to make customer ordering/inventory management easier and more effective is a key theme of Smith & Nephew's e-commerce portfolio. The Global Healthcare Exchange, LLC will form part of its support for customers.
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