Ryanair Customer Stats Feb 06

Ryanair Holdings PLC
09 March 2006



            RYANAIR'S CUSTOMER SERVICE STATISTICS FOR FEBRUARY 2006



Ryanair, Europe's No. 1 low fares airline, today (Thursday, 9th March 2006)
released its customer service statistics for February 2006. Ryanair is committed
to publishing customer service statistics each month which again this month
confirm that Ryanair is No. 1 for Customer Service.

  • 88% of all Ryanair's 17,902 flights during February arrived on time.

  • Ryanair is the No. 1 on-time airline beating Easyjet every week in 2003,
    2004, 2005 and so far in 2006

  • Complaints of less than 1 (0.52) complaint per 1000 passengers.
  • Mislaid baggage of less than 1 (0.41) mislaid bag per 1000 passengers.

             CUSTOMER SERVICE STATISTICS FEBRUARY                   2005          2006

On-time flights                                                      88%           88%
Complaints per 1 000 pax                                            0.50          0.52
Baggage complaints per 1 000 pax                                    0.50          0.41
Complaints answered with 7 days                                      99%          100%



Ends.                            Thursday, 9th March 2006

For further information:
                            
Peter Sherrard - Ryanair         Pauline McAlester - Murray Consultants

Tel: [phone]           Tel: [phone]


                      This information is provided by RNS
            The company news service from the London Stock Exchange