Ryanair Customer Service Stat

RNS Number : 8410C

Ryanair Holdings PLC

20 November 2009

 



RYANAIR NO 1 Customer Service StatISTICs - OCTOBER 2009

Ryanair, the World's favorite airline, today (Friday, 20th November 2009) released its customer service statistics for October.  Ryanair has a policy of publishing its customer service statistics each month. These confirm that Ryanair delivers Europe's No 1 customer service to airline passengers.  

During the month of October 2009:

• 88% of over 37,000 Ryanair flights arrived on time. 

• Less than 1 (0.62) complaint per 1,000 passengers received. 

• Less than 1 (0.29) mislaid bag claim per 1,000 passengers was received. 

CUSTOMER SERVICE STATISTICS OCTOBER 2009	2008	2009
On-time flights	86%	88%
Complaints per 1,000 pax	0.60	0.62
Baggage complaints per 1,000 pax	0.37	0.29
Complaints answered with 7 days	99%	99%

• Ryanair is the No.1 on-time airline (beating Easyjet every week since 2003);

• Easyjet hasn't published its on-time statistics since 27 April '09 - late again?;

• Only Ryanair guarantees the lowest fares and 'no fuel surcharges ever'; 

• Ryanair operates Europe's youngest, greenest, cleanest fleet.   

Ends.                            Friday, 20th November 2009

For further information

please contact:

Stephen McNamara                    Pauline McAlester

Ryanair                                        Murray Consultants

Tel: [phone]                Tel: [phone]

 

END

 

 

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