Ryanair Customer Service Stat

RNS Number : 5214N

Ryanair Holdings PLC

18 February 2009

 



Customer Service Stats for JANUARY

Ryanair, Europe's largest low fares airline, today (18th Feb 09) released its customer service statistics for January.  Ryanair is committed to publishing customer service statistics each month and these confirm that Ryanair delivers Europe's best customer service.

• 89% of Ryanair's 31,000+ flights during January arrived on time. 

• Less than 1 (0.97) complaint per 1,000 passengers. 

• Less than 1 (0.32) mislaid bag per 1,000 passengers. 

CUSTOMER SERVICE STATISTICS JANUARY	2008	2009
On-time flights	89%	89%
Complaints per 1,000 pax	0.88	0.97
Baggage complaints per 1,000 pax	0.37	0.32
Complaints answered with 7 days	99%	99%

• Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004, 2005, 2006, 2007, 2008 and now in 2009. 

• Ryanair is Europe's only airline to guarantee both the lowest fares and no fuel surcharges ever. 

• Ryanair is also Europe's most environmentally efficient airline, operating Europe's youngest, most fuel efficient fleet.   

Ends.                                            Wednesday, 18th February 2009

For further information:

Stephen McNamara                    Pauline McAlester

Ryanair                                        Murray Consultants

Tel: [phone]                Tel: [phone]

 

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