Customer Service Stats Oct

Ryanair Holdings PLC
09 November 2006







               RYANAIR'S CUSTOMER SERVICE STATISTICS FOR OCTOBER


Ryanair, Europe's No.1 low fares airline, today (Thursday, 9th November 2006)
released its customer service statistics for October. Ryanair is committed to
publishing customer service statistics each month and these confirm that Ryanair
is also No. 1 for Customer Service.

   •83% of all Ryanair's 23,000 plus flights during October arrived on time.

   •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
    2004, 2005 and every week so far in 2006.

   •Complaints of less than 1 (0.29) complaint per 1,000 passengers.

   •Mislaid baggage of less than 1 (0.48) mislaid bag per 1,000 passengers.


Customer Service Statistics October                      2005    2006
On-time flights                                           91%    83%*
Complaints per 1 000 pax                                 0.27    0.29
Baggage complaints per 1 000 pax                         0.47    0.48
Complaints answered with 7 days                           99%     99%


* Lower than last year's comparable because of delays at Stansted caused by the
failure of BAA Stansted to fully staff their security points during peak periods


Ends.                                 Thursday, 9th November 2006

For further information:

Peter Sherrard - Ryanair             Pauline McAlester - Murray Consultants

Tel: [phone]               Tel: [phone]






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