Customer Service Stats Nov05

Ryanair Holdings PLC
09 December 2005



            RYANAIR'S CUSTOMER SERVICE STATISTICS FOR NOVEMBER 2005

Ryanair, Europe's No.1 low fares airline, today (Friday, 9th December 2005)
released its customer service statistics for November 2005. Ryanair is committed
to publishing customer service statistics each month which again this month
confirm that Ryanair is No. 1 for Customer Service.

   •88% of all Ryanair's 18,712 flights during November arrived on time.

   •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
    2004 and every week so far in 2005

   •Complaints of less than 1 (0.30) complaint per 1000 passengers.

   •Mislaid baggage of less than 1 (0.51) mislaid bag per 1000 passengers.

       CUSTOMER SERVICE STATISTICS OCTOBER             2004       2005

On-time flights                                         93%        88%*

Complaints per 1 000 pax                               0.44       0.36

Baggage complaints per 1 000 pax                       0.53       0.51

Complaints answered with 7 days                         99%       100%

*Lower than last year's comparable because of widespread occurrence of fog and
 Italian National strike.

Ends.                         Friday, 9th December 2005

For further information:

Peter Sherrard - Ryanair      Pauline McAlester - Murray Consultants
Tel: [phone]        Tel: [phone]



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