Customer Service Stats June

Ryanair Holdings PLC 11 July 2006 RYANAIR'S CUSTOMER SERVICE STATISTICS FOR JUNE 2006 Ryanair, Europe's No.1 low fares airline, today (Tuesday, 11th July 2006) released its customer service statistics for June 2006. Ryanair is committed to publishing customer service statistics each month and these confirm that Ryanair is also No. 1 for Customer Service. •87% of all Ryanair's 22,000 plus flights during June arrived on time. •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004, 2005 and every week so far in 2006 •Complaints of less than 1 (0.39) complaint per 1,000 passengers. •Mislaid baggage of less than 1 (0.35) mislaid bag per 1,000 passengers. CUSTOMER SERVICE STATISTICS JUNE 2005 2006 On-time flights* 89% 87% Complaints per 1 000 pax 0.36 0.39 Baggage complaints per 1 000 pax 0.49 0.35 Complaints answered with 7 days 99% 99.6% Ends. Tuesday, 11th July 2006 For further information: Peter Sherrard - Ryanair Pauline McAlester - Murray Consultants Tel: 00 353 1 812 1228 Tel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock Exchange
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