Customer Service Stats July05

Ryanair Holdings PLC
05 August 2005



              RYANAIR'S CUSTOMER SERVICE STATISTICS FOR JULY 2005

Ryanair, Europe's No.1 low fares airline, today (Friday, 5th August 2005)
released its customer service statistics for July 2005. Ryanair is committed to
publishing customer service statistics each month and these confirm that Ryanair
is also No. 1 for Customer Service.

   •90.2% of all Ryanair's 19.693 flights during July arrived on time.

   •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
    2004 and every week so far in 2005

   •Complaints of less than 1 (0.33) complaint per 1000 passengers.

   •Mislaid baggage of less than 1 (0.47) mislaid bag per 1000 passengers.

        CUSTOMER SERVICE STATISTICS JULY              2004       2005

On-time flights*                                      92.0%      90.2%

Complaints per 1 000 pax                              0.38       0.33

Baggage complaints per 1 000 pax                      0.65       0.47

Complaints answered with 7 days                       100%       100%

*Verified by the CAA 3 months in arrears


Ends:                         Friday, 5th August 2005

For further information:

Peter Sherrard - Ryanair      Pauline McAlester - Murray Consultants
Tel: [phone]        Tel: [phone]


                      This information is provided by RNS
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