Customer Service Stats Jan 07

Ryanair Holdings PLC
19 February 2007



             RYANAIR'S CUSTOMER SERVICE STATISTICS FOR JANUARY 2007


Ryanair, Europe's largest low fares airline, today (19th Feb) released its
customer service statistics for January 2007. Ryanair is committed to publishing
customer service statistics each month which again this month confirm that
Ryanair is No. 1 for Customer Service.

   •89% of all Ryanair's 23,000 plus flights during January arrived on time.

   •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
    2004, 2005, 2006 and so far in 2007

   •Complaints of less than 1 (0.39) complaint per 1000 passengers.

   •Mislaid baggage of less than 1 (0.53) mislaid bag per 1000 passengers.


CUSTOMER SERVICE STATISTICS JANUARY                     2006     2007

On-time flights                                         89%      89%

Complaints per 1 000 pax                                0.34     0.39

Baggage complaints per 1 000 pax                        0.80     0.53

Complaints answered with 7 days                         99%      99%


Ends:                         Monday 19th February 2007


For further information:

Peter Sherrard - Ryanair             Robert Marshall - Murray Consultants
Tel: [phone]               Tel: [phone]



                      This information is provided by RNS
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