Comparison of Stats.-Easyjet

Ryanair Holdings PLC 09 January 2003 EASYJET CAN'T MATCH RYANAIR'S FARES AND CAN'T MATCH RYANAIR'S ON-TIMES EITHER! Ryanair, Europe's only low fares airline today (Thursday, 9th January 2003) published improved customer service statistics for December 2002, a month during which Ryanair's traffic increased by 64% over the corresponding month in the previous year. Ryanair continue to be the only European airline that publishes its customer service statistics on a monthly basis, and again calls on its competitor airlines to publish theirs, which would demonstrate that Ryanair provides not just the lowest fares in Europe but also the best package of customer service in terms of on-times, complaints and lost baggage. Ryanair also drew attention to the fact that its on-time performance continues to be significantly better than that of Easyjet, although in each of the last 4 weeks Easyjet has mysteriously failed to disclose its punctuality figures, which leads Ryanair to believe that Easyjet now realise that they can't beat Ryanair's prices and they can't beat Ryanair's punctuality. Ryanair's Head of Communications, Paul Fitzsimmons, today said: 'Ryanair is the only European airline which publishes its customer service statistics on a monthly basis. It is regrettable that Easyjet has mysteriously failed to publish its punctuality statistics for each of the last 4 weeks, and we now call on them to do so. 'It would appear that Easyjet is unable to match Ryanair's prices (Easyjet's fares are on average 60% higher than those of Ryanair), and it now appears that Easyjet can't match Ryanair's punctuality either. 'These statistics continue to highlight why Ryanair's traffic numbers are growing at 35% per annum - because we provide what customers really want - the lowest air fares in Europe and the No1 customer service package as well!' Ends. Thursday, 9th January 2003 For further information: Paul Fitzsimmons Ryanair Tel: + 353 1 8121212 Pauline McAlester Murray Consultants Tel: + 353 1 4980300 RYANAIR/EASYJET PUNCTUALITY COMPARISON Based on statistics published weekly on company websites Week Ending Ryanair Easyjet Best Punctuality On Time W. 60 On Time W.60 08-Sep 79% 97% 70% 92% RYANAIR 15-Sep 77% 97% 75% 93% RYANAIR 22-Sep 84% 98% 83% 97% RYANAIR 29-Sep 85% 98% 78% 93% RYANAIR 06-Oct 89% 99% Not Published RYANAIR 13-Oct 87% 99% 84% 94% RYANAIR 20-Oct 84% 99% 80% 96% RYANAIR 27-Oct 78% 95% 68% 90% RYANAIR 03-Nov 86% 98% 81% 95% RYANAIR 10-Nov 89% 99% 82% 95% RYANAIR 17-Nov 87% 98% 79% 93% RYANAIR 24-Nov 85% 97% 86% 97% EASYJET 01-Dec 84% 96% 80% 93% RYANAIR 08-Dec 87% 98% 83% 97% RYANAIR 15-Dec 75% 95% Not Published RYANAIR 22-Dec 65% 90% Not Published RYANAIR 29-Dec 83% 97% Not Published RYANAIR 06-Jan 81% 97% Not Published RYANAIR This information is provided by RNS The company news service from the London Stock Exchange
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