Re Alliance

Pendragon PLC 29 January 2001 Pendragon signs deal with MSN Carview UK's largest Car Dealer Group partners with UK's No.1 Web Site Pendragon plc, the UK's largest car dealership group, today announced a partnership to provide key services for MSN Carview, the independent car- buying and ownership website which launches as www.carview.co.uk in March. Carview.co.uk will be integrated into MSN.co.uk the UK's most visited web site. MSN.co.uk currently serves over 10 million unique visitors per month, and is recognised as the most popular UK website by the top three independent auditors. By integrating high levels of customer support and telephone services, with an easy-to-use online buying service, MSN Carview will offer consumers all makes of cars, provided by UK Dealers, with full manufacturer warranties and latest UK specifications. Pendragon and Microsoft will develop and maintain MSN Carview's Customer Operations Centre, offering a range of customer management and communication services including online user assistance, and query handling. In the business-to-business market, MSN Carview will focus on enabling manufacturers and dealers to combine the most efficient and appropriate blend of software, call centre and vehicle supply logistics. Organisations that establish such alliances with MSN Carview will also benefit from sales leads generated from Carview.co.uk. MSN Carview will also work with Pendragon Group's Support Services division to provide training in Microsoft's software to affiliated MSN Carview dealers and run quality programmes to ensure that the highest possible service standards are delivered and maintained. Trevor Finn, chief executive of Pendragon, commented: 'The success of an online car retail site is dependent largely on providing back-up to support the service offered on screen. In the case of MSN Carview UK, Pendragon will provide this back up ensuring that customers benefit from a fully integrated service when wishing to buy a car through the site. We will not only be responsible for the site's distribution network, but we will ensure that the highest standard of customer service is available to anyone who needs help in the buying process, supported by a dedicated team of car experts. This is a tremendously exciting partnership that allows us to get huge scale across the Internet, at a time when the UK motor trade must become a leaner and more efficient business.' Carview will be a sister site to the leading US automotive site, Carpoint.com (www.carpoint.com), which is visited by more car buyers than any other site on the web. This will enable Carview to benefit from a software platform proven in the competitive US marketplace. This highly developed technology has been designed to cope with large volumes of users. As a site integrated within the MSN.co.uk portal, Carview will provide access to the largest audience of online car buyers in the UK. Commenting on the new partnership, John Brewer, managing director of MSN Carview UK, said: 'We are really looking forward to working with Pendragon. Both organisations share a strong desire to increase efficiency in the UK car market, and both are dedicated to using the Internet to achieve this. We have unrivalled Internet architecture for the car market, but that is only part of the picture. People value the convenience of using the Internet to research their car purchase when they want to, and will be reassured by the support that we offer, and the connections with authorised dealers. In addition to convenience and the availability of a huge amount of independently produced information, UK car buyers still want a good relationship with their dealer, and a seamless blend of online, service and logistics. Through this partnership we have the capability to deliver this, using our combined skills. We'll make the buying process more efficient for dealers and more rewarding for consumers. The combination of a great user interface design, the Carview databases, the huge reach of MSN, combined with the retail management of Pendragon, will provide a very attractive and reliable car buying service through MSN Carview.' Notes to Editors About Pendragon Plc Pendragon became a public limited company when the vehicle division of Williams Plc was demerged in 1989, operating 19 car dealerships, representing specialist and luxury franchises, as well as small contract hire business. Since then Pendragon has expanded considerably through the establishment of Greenfield dealerships and through selective acquisitions of existing businesses. Pendragon has created partnerships with leading manufacturers including Ford, Vauxhall, Volvo, BMW, Ferrari, Jaguar and Mercedes. Pendragon employs over 7,000 employees and operates in over 160 locations throughout the United Kingdom. About Carview MSN Carview UK will offer British consumers car buying services, ownership services, research information and automotive editorial content through its forthcoming car portal http://www.carview.co.uk. Launching in Spring 2001, MSN Carview UK will be the first European business launched by Carpoint Inc. Carview.co.uk will be integrated into the UK's number one portal site, MSN.co.uk. About Carpoint Inc. Launched in October 1995, Carpoint Inc's Carpoint.com (http://www.Carpoint.com) is the leading online automotive marketplace, receiving more than 6 million consumer visits each month. From product reviews and surround video features to new and used car pricing, the Carpoint site helps consumers find the car they love, at a price they can afford. With details on more than 10,000 car models and 100,000 used vehicles, visitors can research and compare cars of virtually every make and model, identify local dealers, and receive instructions for post-purchase service and maintenance. Carpoint generates more than $8 billion (U.S.) in auto sales each year for its network of more than 5,000 affiliated dealers nationwide. Carpoint is exclusively endorsed by the American International Automobile Dealers Association. About Microsoft Founded in 1975, Microsoft Corp. (Nasdaq 'MSFT') is the worldwide leader in software, services and Internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software - any time, any place and on any device. About MSN MSN is now the world's largest worldwide web destination with 208m unique users, and is also the largest web destination in the UK with 10m unique users per month. A worldwide brand campaign for MSN is currently running, promoting a variety of new services to enrich user experience and offer more convenience. Microsoft, MSN and Carpoint are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. For more information, please contact: Sylvie Rose/Warren Johnson, The RED Consultancy, 0207 465 7700 Charlotte Festing, Finsbury, 0207 251 3801
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