Final Results

County Contact Centres PLC
06 August 2004


COUNTY CONTACT CENTRES PLC

PRELIMINARY RESULTS STATEMENT

FOR THE YEAR ENDED 30 JUNE 2004

HIGHLIGHTS


• Half year profit of £28,977 (see following trend)

£
Loss after taxation in six months to December 2002                    (498,409)
Loss after taxation in six months to June 2003                        (290,028)
Loss after taxation in six months to December 2003                    (206,658)
Profit after taxation in six months to June 2004                        28,977

• Sales increased by £458,519 in the year to £1,735,475
• Positive cash inflow in second six months of the year


CHAIRMAN'S STATEMENT

In my half yearly review for the period to 30 December 2003, I told shareholders
that the Board were convinced that we could reach monthly break-even during
2004. I am very pleased to report that this has been exceeded during the second
six months of the year to 30 June so that the annual result disguised a profit
of £28,977 over this second period.

The detailed reviews of our two divisions are given in the Business Review and
you will see that Ansaback has powered ahead whilst our CallScripter software
has been further developed through the release of version 2.5.Net, which has led
to extra enquiries, which we expect to turn into sales in the next six months.

We have kept a tight rein on overheads though, inevitably, call centre wages
have increased to retain experienced staff. We now transact over 60% of our
business via direct debit and combined with robust credit management this has
resulted in a positive cash inflow over the last six months.

Staffing unattractive shifts, be it weekends, bank holidays or overnight, is
difficult within any company and modern technology now allows most of our
current clients to seamlessly divert extra calls to us whenever they have
problems or need additional capacity. We continually monitor our traffic,
including unexpected surges, to ensure that we achieve our agreed levels of
service and are currently looking to expand to fulfil the increasing demands of
pan European and International clients.

At the year end our shares had approximately doubled in value since last year
and the Board, who have increased their personal shareholdings, remain confident
that we are on course to further enhance shareholder value.


Peter M Brown
Chairman
6 August 2004


BUSINESS REVIEW

FOR THE YEAR ENDED 30 JUNE 2004

The group continues to make excellent progress, against what many would class as
difficult times with the continued publicity of UK companies moving operations
to India and other offshore low cost centres. While there is no doubt that the
best overseas call centres can provide a first class service, they are
prospecting for the largest global clients who may also choose to add out of the
country back-office processing to their outsourcer. Our client base is too much
of a niche market for these major call centres, while the next tier of offshore
call centres, who are trying to win smaller clients from this country, are
hampered by the reputation of some poor quality facilities which make outbound
calls or provide help desk services but employ operators who are not
sufficiently fluent for the majority of the UK population.

Our business, with its advanced call centre software, is well placed to continue
to progress with its plans.

Ansaback

Ansaback has surged forward, with billable minutes in June 2004 achieving a 98%
increase on the June 2003 levels. Looking back over the last year confirms our
view that, both in terms of price and service, our offering is attractive, a
fact supported by the large quantity of referral business gained from providing
a quality solution to a client who has then passed our details on to selected
contacts.

In addition, a number of other call centres now overflow to Ansaback, both when
they are closed or have staffing problems, and this too has been a key factor in
our turnover increase with a consequential shift in our staffing patterns
providing extra workload at the weekends and evenings. We continue to monitor
and review key performance indicators, which assist in planning the manning
levels thus ensuring the correct staffing levels in the call centre around the
clock. The Ansaback business, as a bureau call centre, operates in a relatively
low call volume sector where the service is of prime importance as well as the
perception of a prompt answer in a neutral dialect thus presenting a polished UK
image.

The various section managers within the call centre have risen to the task of
progressing the business while the further recruitment of new graduates ensures
that the existing clients efficiently receive their data and day-to-day
services.

The Outbound Telemarketing section, although small, has grown and continues to
win telemarketing campaigns. Increased turnover for the coming year is expected,
helped by our software's ability to manage small campaigns and pilot projects,
which can test the water for a client.

CallScripter

This division sells our award winning software to other call centres, and, as
the product is now over 4 years old, includes vastly improved and simplified
functionality. We are one of very few companies offering such a telephony
solution in the market place.

In September 2003 the departure of the Sales Director caused a full review of
this division's activities and the allocation of responsibilities within the
group. While this pushed the business back by some three months from where we
would have liked to be, the product is now in a more robust position in the
market place and the Directors expect the 2004/2005 year to be back on track.
New features and ever-easier control tools programmed in the latest .Net
software version will all help to secure valuable orders against our
competitors.

On an international basis a call centre in Holland, servicing the Dutch Mobile
Telecoms & Domestic Service market, was an important export contract in the lead
up to Christmas and we are also well placed on several other international
enquiries.

The outlook for our call centre software remains very positive. The Technical
Director now has overall responsibility for this division and will continue to
drive his team forwards, creating even better features, which will in turn
assist the sales.


CONSOLIDATED PROFIT AND LOSS ACCOUNT

FOR THE YEAR ENDED 30 JUNE 2004


                                                             2004         2003
                                                                £            £

Turnover                                                1,735,475    1,276,956
Cost of sales                                            (953,631)    (879,192)
                                                            -----        -----
Gross profit                                              781,844      397,764
Administrative expenses                                  (951,739)  (1,247,629)
                                                            -----        -----

Operating loss                                           (169,895)    (849,865)

Other interest receivable and similar income                3,124       11,055
Interest payable and similar charges                      (10,910)      (1,126)
                                                            -----        -----

Loss on ordinary activities before taxation              (177,681)    (839,936)

Tax on loss on ordinary activities                              -       51,499
                                                            -----        -----

Loss on ordinary activities after taxation deducted
from reserves                                            (177,681)    (788,437)
                                                        
Basic loss per share                                      (0.6) p      (2.8) p


All of the activities of the group are classed as continuing.

There were no recognised gains or losses for the year other than the loss
disclosed above.

The accompanying accounting policies and notes form an integral part of these
financial statements.

CONSOLIDATED BALANCE SHEET

AS AT 30 JUNE 2004


                                                          2004            2003
                                                             £               £
Fixed assets
Tangible assets                                         49,147          88,321

                                                        49,147          88,321

Current assets
Debtors                                                455,526         420,053
Cash at bank and in hand                               265,227         291,943

                                                       720,753         711,996

Creditors: amounts falling due within
one year                                              (405,776)       (343,516)

Net current assets                                     314,977         368,480

Total assets less current liabilities                  364,124         456,801

Creditors: amounts falling due after more
than one year                                         (161,667)        (76,663)

                                                       202,457         380,138

Capital and reserves
Share capital                                          297,908         297,908
Share premium account                                6,045,563       6,045,563
Merger reserve                                          18,396          18,396
Profit and loss account                             (6,159,410)     (5,981,729)

Shareholders' funds                                    202,457         380,138


CONSOLIDATED CASH FLOW STATEMENT

FOR THE YEAR ENDED 30 JUNE 2004

                                                               2004       2003
                                                                  £          £
Net cash outflow
from operating activities                                  (176,173)  (673,301)

Returns on investments and
servicing of finance
Interest received                                             3,124     11,055
Interest paid                                               (10,910)    (1,126)

Net cash (outflow)/inflow from returns on investments and
servicing
of finance                                                   (7,786)     9,929


Taxation                                                     51,499    114,953

Capital expenditure and financial investment
Purchase of fixed assets                                     (9,256)   (22,989)
Proceeds from sale of tangible fixed assets                       -         20

Net cash (outflow) from capital expenditure and
financial
investment                                                   (9,256)   (22,969)

Financing
Proceeds from issue of new shares                                 -    205,350
Expenses paid in connection with share issue                      -     (3,650)
Receipt of bank loan                                        150,000    100,000
Repayment of Borrowings                                     (35,000)    (3,333)

Net cash inflow from financing                              115,000    298,367


Decrease in cash                                            (26,716)  (273,021)


NOTES TO THE FINANCIAL STATEMENTS

FOR THE YEAR ENDED 30 JUNE 2004


1. BASIC LOSS PER SHARE

The calculation of the basic loss per share is based on the loss of £177,681
(2003: £788,437) attributable to ordinary shareholders divided by the weighted
average number of shares in issue during the year of 29,790,743 (2003:
27,966,303). No diluted loss per share is shown because all options are
anti-dilutive.



2. RECONCILIATION OF MOVEMENTS IN SHAREHOLDERS' FUNDS

                                                        2004             2003
                                                           £                £

Shareholders' funds at 1 July                        380,138          966,875
Loss for the financial year                         (177,681)        (788,437)
Issue of shares                                            -          205,350
Issue expenses                                             -           (3,650)

Shareholders' funds at 30 June                       202,457          380,138


3. RECONCILIATION OF NET CASH FLOW TO MOVEMENT IN NET FUNDS

                                                            2004          2003
                                                               £             £

Decrease in cash in the year                             (26,716)     (273,021)
Cash inflow from financing                              (115,000)      (96,667)

Change in net funds resulting from cash flows           (141,716)     (369,688)


Net funds at 1 July 2003                                 195,276       564,964
Movement in net funds in the year                       (141,716)     (369,688)


Net funds at 30 June 2004                                 53,560       195,276


4. ANALYSIS OF CHANGES IN NET FUNDS
                                        At                                  At
                               1 July 2003       Movement         30 June 2004
                                         £              £                    £

Cash at bank and in hand           291,943        (26,716)             265,227
Debt                               (96,667)      (115,000)            (211,667)

                                   195,276       (141,716)              53,560

5. INFORMATION

The financial information above for the years ended 30 June 2003 and 2004 in
respect of which the accounting policies are consistent, does not constitute the
statutory financial statements for those years. It is anticipated that the
annual report and accounts for the year ended 30 June 2004 will be posted to
shareholders on or around 12 August 2004. Copies will be available from the
company's registered office, Melford Court, The Havens, Ransomes Europark,
Ipswich, Suffolk IP3 9SJ.




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