Britannia Roll Out

Netcall PLC
02 October 2007



                                  NETCALL PLC

                          ('Netcall' or 'the Company')

           Britannia rolls out QueueBuster to Bristol contact centre


Cambridge, UK -  October 2, 2007;  Netcall plc (AIM:NET), a leading provider of
callback, auto-messaging and contact solutions, today announces leading building
society, Britannia, has rolled out Netcall's hosted QueueBuster service to its
Bristol contact centre, to provide customers with an alternative to waiting in
telephone queues during busy periods.

QueueBuster offers customers the option of requesting a callback from the next
available agent, rather than waiting on hold.

Britannia's latest roll out follows the successful introduction of QueueBuster
to its call centre in Leek, Staffordshire in 2006.  By helping to take the
pressure off contact centre staff and reducing waiting time for callers,
QueueBuster has contributed to improved operational performance and customer
satisfaction during a period of unprecedented growth for the UK's second largest
mutual building society.

In 2006, Britannia acquired 700,000 new customers as a result of its £150m
purchase of the former Bristol & West savings business and branch network and
increased sales of mortgages, personal loans, investment and insurance in an
immensely competitive market.

The expansion of its use of the QueueBuster service to the Bristol contact
centre which handles direct sales, as well as savings and investment enquiries,
means Britannia can gear up for further growth by offering all callers an
alternative to waiting on hold during busy periods.

Gerard Hearson, Contact Centre Analyst at Britannia commented:

'While QueueBuster has helped us to reduce abandoned calls and to maintain our
service levels during busy periods, the real value of the service has been the
improved customer satisfaction that it has helped to deliver.  Our customers
have given QueueBuster glowing reviews.  By extending the service to our Bristol
contact centre, we can maintain our commitment to providing an excellent
experience for every caller.'

For further enquiries, please contact:
Netcall plc                                          Tel. [phone]
Henrik Bang, CEO

Evolution Securities                                 Tel. [phone]
Robert Collins / Tim Redfern

ICIS Limited                                         Tel. [phone]
Tom Moriarty / Caroline Evans-Jones


About Netcall

Netcall is a U.K. company listed on the Alternative Investment Market (AIM) of
the London Stock Exchange. Based near Cambridge, Netcall develops and supplies
innovative communication solutions to organisations of all sizes, including many
blue-chip companies with global contact centre operations. As the leading
specialist in callback, auto-messaging and contact solutions, Netcall helps
organisations globally to increase profits and productivity while improving
customer satisfaction and employee morale.

Solutions are deployed either onsite or as hosted managed services using
Netcall's Intelligent Communications Platform (ICP). The company has more than a
decade's experience owning and running a high-availability service platform
co-located with international carriers. Netcall's customer list includes BT,
BUPA, First Direct, Halifax, London Borough of Islington, Lloyds TSB, npower,
Prudential, RBS (The Royal Bank of Scotland Group), United Utilities and Vertex.

Please visit www.netcall.com for more information.


                      This information is provided by RNS
            The company news service from the London Stock Exchange