Annual General Meeting

Marks & Spencer PLC 19 July 2000 ANNUAL GENERAL MEETING 19 JULY 2000 The following statements have been taken from presentations that will be made to shareholders at today's Annual General Meeting. Current UK Trading At the Preliminary Results presentation on the 23rd May, we reported current trading for the 8 weeks to 20th May. With the additional 8 weeks trading to 15th July, the figures for the last 16 comparable trading weeks are:- General 3.1% (0.3% like-for-like) Food 3.4% (1.8% like-for-like) Total 3.2% (0.9% like-for-like) These periods differ from the financial reporting dates because of the inclusion last year of a 53rd week. The financial reporting dates run from 2nd April (this year) and 28th March (last year). The figures for the 15 week financial reporting period are:- General 1.2% (-1.2% like-for-like) Food 2.7% (1.3% like-for-like) Total 1.8% (-0.2% like-for-like) The difference between the 'comparable trading' and 'financial reporting' figures will reduce as the year goes on. We accepted credit cards in all of our stores from the 18th April. Early indications show purchases using credit cards have accounted for 11% of sales, with some 4% coming from our own Chargecard. It is still too early to draw firm conclusions regarding the long- term penetration of credit cards. (Like-for-like sales are estimated by comparing total sales with new and developed stores excluded.) New Concept Stores At the May presentation we referred to the progress of our new concept stores, which bring together many of the changes we have put in place in the last year. Our initial plans called for three 'prototype' concept stores: Sutton was opened on 4th May; Fosse Park, near Leicester on 7th June; and Kensington will open at the end of July. The results from the stores opened to date, both in terms of sales and customer reaction, have been very good, and we are therefore extending the same treatment to a further 20 stores. Combined with two new stores opening soon (London Colney and a new store in Southampton), we will have a total of 25 stores in the new concept format by the end of the calendar year. These stores will represent approximately 2 million sq ft (around 16%) of UK selling space. The results of the first new concept stores have comfortably exceeded our cost of capital and we believe the additional stores will deliver similar success. The capital costs of the changes to the 20 stores will be approximately £60 million. We will provide information on the next phase of the rollout at the time of our Christmas trading statement. Commenting on current trading and the new concept stores Marks & Spencer Chairman Luc Vandevelde said, 'We have seen further polarisation within the highly competitive UK clothing market, with better branded offers at one end of the market and discounters at the other end. In such an environment, sales for the last quarter show no more than a continued trend of stabilisation in our UK trading position. The market will remain tough for the foreseeable future, and we have undertaken significant change within our organisation to refocus on our customers and compete effectively in this environment. Our new concept store format is one very visible example of this change and represents our vision for a new look and feel for Marks & Spencer. This format has been very successful in both Sutton and Fosse Park, and we are confident that the new concept store brings us closer to the needs of our customers'. Board Change - Sir Martin Jacomb Sir Martin Jacomb is not standing for re-election and therefore retires at the conclusion of today's AGM having reached the age of 70 in the preceding year.
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