AGM Statement

MARKS AND SPENCER PLC 15 July 1999 ANNUAL GENERAL MEETING 15 JULY 1999 The following statement on UK trading is extracted from the remarks to be made to shareholders at today's Annual General Meeting. Current UK trading For the first 15 weeks of the current financial year total sales declined by 6.1% (-9.6% like-for-like*). This is analysed between general merchandise, where sales were 9.3% lower than last year (-12.9% like-for-like*) and foods, -1.0% (-3.4% like-for-like*). Set against the strong April and May performance last year, this performance was broadly in line with our expectations, although trading in June was disappointing. The buying behind the summer clothing ranges was cautious and this has led, in some cases, to problems of availability which contributed to the poor performance in June. There will be less reduced merchandise compared to last year and our overall stock position is lower than a year ago. By sourcing goods more competitively, customers will benefit from values this autumn 5% better than last year. In addition, we have achieved a higher margin which will be invested in better service. The first quarter represents only a fifth of the full year's profit, with one third of the first half profit typically generated in September, when our autumn ranges are first available in the stores. * Like-for-like sales have been calculated by comparing total sales with new and developed stores excluded, and sales deflected from existing stores added back Looking ahead The changes we are making are as a result of customer feedback and were not expected to have had material effect this spring, but we are encouraged by the response to previews of our autumn clothing ranges. This merchandise reflects only some of the changes made in our buying structures and processes, and further progress will be seen in next year's spring ranges. We have put in place a significant programme of change and development so far this year, but fundamental change of this nature in a company the size of M&S cannot happen overnight. Our customers will start to see the impact early in the autumn, and the following initiatives support that view. Clothing Our objective is to provide fresh, new ideas and consistently improved value. There will be more classic, stylish merchandise which, together with more contemporary designs, is what our customers tell us they are looking for. We will display collections of clothes to reflect the range of our customers' lifestyles, presenting coordinated outfits alongside individual items. Foods We will re-inforce our reputation for innovation. We are also determined to reaffirm our position as the leading retailer of speciality food of the highest quality and safety. Customers will see new ranges of innovative food, more new products, more often and in greater depth. Stores and service There will also be a major change in the appearance of the stores. 125 of them, including the majority in the high street, are being refurbished to give a new and exciting presentation for the autumn merchandise. We are also making a significant investment in service. We will have 2000 more staff on our sales floor and plan to free staff from administrative tasks to allow them to focus on our customers. We want to set even higher standards of service and we will be training and equipping our people to deliver them. M&S Chairman, Brian Baldock added, 'Trading conditions have remained difficult in the first part of this financial year. Markets were highly competitive and 'discount driven' and because of our performance last autumn we were cautious in our buying and thus struggled to satisfy the full demand of the spring season. It's been a tough start but we still have the seasonally important part of the year to come and we are approaching the autumn with renewed confidence and vigour.' Chief Executive, Peter Salsbury, summarised the company's priorities saying, 'As we address the issues which will generate our future growth, our top priority has always been to recover market share and improve profitability in clothing. We have taken an aggressive approach to autumn and winter. Previews of the autumn range have already received acclaim. Values are much improved and we have redoubled our efforts on quality across our product ranges. Our customers are at the heart of our recovery plan. Ultimately, it is all about recovering customer confidence and that is how we will restore value to shareholders.' G. OAKLEY Company Secretary
UK 100

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