Re Joint Venture

Eckoh Technologies PLC 10 December 2003 10 December 2003 Eckoh Technologies and BT extend their Speech Recognition Alliance to December 2006 Eckoh Technologies plc ("Eckoh"), one of Europe's leading speech application service providers, and BT, one of the world's leading suppliers of telecommunications services, today announced that they are extending their alliance to provide BT's customers with advanced speech recognition technology. The original 2-year agreement, which commenced in January 2003, provides BT with a range of products developed by Eckoh to target companies in sectors such as government, finance, utilities, retail, IT and travel and leisure. The Alliance provides a dedicated, managed service infrastructure operated by Eckoh and installed in a BT facility, which is one of the largest self-service call processing platforms worldwide. In September 2003 the companies announced a 2-year contract with TD Waterhouse, and have since secured other significant business, demonstrating a strong new business pipeline. As a result of these successes, and to give customers confidence in the long term, both parties have agreed to extend their agreement by a further 2 years until the end of 2006. Under the terms of the agreement, revenues generated by customers of the Alliance are shared by both parties on a variable basis. Nik Philpot, Chief Operating Officer of Eckoh Technologies, commented: "Over the past year we have worked extremely hard developing a strong team and close working relationship with BT which has created the right platform from which to develop our Alliance. It is therefore immensely satisfying only midway through our agreement to be able to point to a profitable venture which is being extended because of its early success. We remain committed to Eckoh becoming the market leading hosting provider for Speech Solutions and having a longer term contract with BT undoubtedly brings us closer to delivering on that strategy." Andy Hill, head of Voice Commerce, BT Global Services, said: "Our relationship with Eckoh Technologies has enabled BT to provide an effective platform for the delivery of hosted advanced speech solutions to our business customers. Early wins with this exciting proposition have demonstrated the significant impact that well-designed speech applications can have in transforming businesses operations, and have truly proven the hosted model." For further enquiries, please contact Eckoh Technologies plc Tel: 08701 100 700 Martin Turner, Chief Executive Officer Nik Philpot, Chief Operating Officer Buchanan Communications Tel: 020 7466 5000 Mark Edwards/Jeremy Garcia For further information on BT, please contact Band & Brown Communications Tel: 020 7419 7000 Josephine Bowen/Laura Lynne Notes to Editors About Eckoh Technologies: Eckoh Technologies plc designs, builds, hosts and manages Speech Solutions for large corporations and organisations using ASR (Advanced Speech Recognition) and IVR (Interactive Voice Response) technologies. It is a leading UK service provider and infrastructure owner/operator, and intends to exploit the anticipated growth in demand for Speech Solutions across Europe. In January 2003, Eckoh signed a landmark deal to create an exclusive speech alliance with BT to provide hosted speech recognition solutions to their corporate client base over the next 2 years. This contract was then subsequently extended until December 2006. A two-year contract with TD Waterhouse for a speech recognition share check service was announced by BT and Eckoh in October 2003. In June 2003 Eckoh enlarged its call processing infrastructure to 7,000 lines (capable of handling 500,000 calls an hour) by installing another platform into a BT hosting facility. This created the largest speech enabled call processing platform in Europe. Eckoh has secured contracts to supply hosted Speech Solutions to clients including Virgin Mobile, Centrica, William Hill, Wyevale Garden Centres and the RNIB. Eckoh also operates the following businesses: • IVR - following the acquisition of Intelliplus Group plc in Sept 2003, Eckoh is one of the largest providers of managed IVR and SMS services in the UK to media clients including the BBC, Channel 4, Chrysalis, Endemol, EMAP, Johnston Press and Cartoon Network. • Network Services - under the "Symphony" and "Freecom" brands, Eckoh supplies fixed line and mobile telephony services, broadband and data services to SMEs in the UK and Ireland. Following the acquisition of Intelliplus Network Services now has an SME customer base of over 13,000. In the year to 31 March 2003, Eckoh generated turnover of £55.1m. This information is provided by RNS The company news service from the London Stock Exchange

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