Contract wins and renewals update

RNS Number : 9926X

Eckoh PLC

20 January 2014

 



For Immediate Release                                                                                                          20^th January 2014

Eckoh PLC
("Eckoh")

Contract wins and renewals update

"Strong contract momentum building for 2014"

Eckoh plc (AIM: ECK), the UK's leading provider of multi-channel customer service and secure payment solutions, today announces further progress made since the half year results in November 2013.

Two new three-year contracts have been secured and three significant clients have renewed their existing contracts.

The first contract, with an international telecommunications provider, will manage customers globally, implementing a range of services from Eckoh's payment service portfolio to facilitate payments in multiple currencies and in multiple languages.  These services will not only reduce the cost of collecting payments for the organisation but will also ensure their payments are processed in a PCI DSS compliant manner.  Eckoh's long standing expertise in operating and managing services on an international basis was a significant factor in securing the contract.

The second contract, which was won following a competitive tender process, is with a leading payment service provider. As well as deploying a range of self-service applications to allow a greater proportion of customers to serve themselves, Eckoh will also be providing specialist contact centre services from its operation in Hemel Hempstead.

Both of these agreements are expected to go live before the end of March 2014.

In addition, Eckoh has also successfully extended their contract with a significant organisation in the transport sector until 2015. This contract is one of Eckoh's largest and this latest extension will take the continuity of service to over a decade.

A three-year renewal has also been successfully achieved, following a competitive tender process, with one of the UK's largest water utility companies, which also extends the relationship to over a decade. In addition, one of Eckoh's other utility customers Utilita, who have been customers since 2010 and take a full multi-channel solution, has renewed their contract for a further 5 years. This is the third 5 year agreement that Eckoh has secured so far this year.

Nik Philpot, CEO at Eckoh, commented: "We are once again experiencing our traditional acceleration in sales activity in the second half of the financial year and we anticipate further new contract momentum before the end of the period. Having secured 100% of all contracts that have come up for renewal, we are continuing to demonstrate both the strength of our service offering and  the significant progress made by the Group over the last 12 months.

These latest renewals take the total number to 12 this year, more than 20% of Eckoh's entire portfolio of customers. Our sales pipeline remains very strong and we would expect the growth in the business to continue, keeping us firmly in line with market expectations."

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For more information, please contact:

Eckoh plc

Nik Philpot, Chief Executive Officer

Adam Moloney, Group Finance Director

www.eckoh.com                                                                                                                                    Tel: [phone]

Buchanan          

Jeremy Garcia, Gabriella Clinkard                                                                                                       Tel: [phone]

N+1 Singer

Shaun Dobson, Matthew Thomas                                                                                                        Tel: [phone]

About Eckoh plc

Eckoh plc (AIM: ECK) is the UK's leading provider of multi-channel customer service and secure payment solutions. We are a PCI DSS Level One accredited Service Provider, currently processing over £300 million in card payments annually.

Eckoh's solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.

Our secure and resilient infrastructure has the scalability to handle  up to 8,000 calls simultaneously, which means that calls will always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com

 

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