Contract Win

RNS Number : 9079M

Eckoh PLC

24 August 2011

 



For Immediate Release                                                                                                          24 August 2011

Eckoh plc

("Eckoh" or "the Company")

Eckoh wins contract with Orbital Marketing Services Group for EckohPAY product

 

Eckoh plc (AIM: ECK), the UK's leading provider of customer service solutions using speech recognition, today announces a new contract with Orbital Marketing Services Group for the provision of a PCI DSS compliant payment solution to its contact centre division, Orbital Response.

Orbital Response ("Orbital") is one of the UK's largest specialist response and fulfilment providers with offices in Ashford, Kent and Rushden in Northamptonshire. Orbital provides outsourced services on behalf of its clients including mail order/home shopping sales, donation processing for charities and membership management schemes; either by telephone, online, email or post.

Eckoh's real-time PCI compliant payment solution, EckohPAY, is due to be deployed in September 2011 for Orbital. EckohPAY will allow callers to make card payments conveniently and securely over the phone. By automating payments the service will increase the efficiency of Orbital's UK based contact centre agents by freeing them up to service more complex calls. The service will securely authenticate the caller through the customer's invoice number and then allow a payment to be made. On successful payment authorisation, confirmation will be provided to the caller together with the option to make additional payments.

Nick Williams, Director of Orbital Response comments: "We selected Eckoh for their proven capability in effectively managing the high number of calls we receive at the end of a month, which is typically when customers wish to make a payment. EckohPAY will ensure we can service this demand and importantly gives our clients the confidence that their customers' payments are being handled in a PCI compliant manner."

Nik Philpot, Chief Executive Officer of Eckoh, says: "We are delighted to announce this new contract win to deliver EckohPAY. EckohPAY provides a payment service that is secure, compliant and available 24x7and will ensure the maximum efficiency of Orbital's contact centre agents by allowing them to focus on more complex customer enquiries."

Ends

Enquiries:

Eckoh plc

Nik Philpot, Chief Executive Officer

Adam Moloney, Group Finance Director

www.eckoh.com                                                                        Tel: [phone]

Buchanan          

Jeremy Garcia, Christian Goodbody, Gabriella Clinkard                 Tel: [phone]

Singer Capital Markets

Shaun Dobson                                                                           Tel: [phone]

Notes to Editors:

About Eckoh plc

Eckoh plc (AIM: ECK) is the UK's leading provider of customer service solutions using speech recognition, and complementary services on the web and mobile.

Eckoh's solutions enable transactions, enquiries or payments to be processed without the caller needing to talk to a contact centre. This significantly reduces its clients' costs, whilst freeing up contact centre agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.

Eckoh's secure and resilient infrastructure has the scalability to handle over 650,000 calls an hour and up to 8,000 calls simultaneously, which means calls can always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com

About Orbital Response

Orbital Response is part of the Orbital Marketing Services Group Limited, an independently owned company established in 1972.

The Orbital Group provides effective communication, logistics and promotional solutions to a wide range of UK and international organisations via a continually evolving portfolio of physical and digital delivery services.

Orbital has nine sites in the UK including a contact centre in Ashford, Kent, and a 100,000 sq ft storage and fulfilment complex, centrally located in Rushden, Northamptonshire. Its aim is to continually develop client relationships, by giving a professional and reliable service, creating innovative solutions and providing value for money.

For more information, visit: www.orbital-response.co.uk

 

END

 

 

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