Contract Win

RNS Number : 0925R

Eckoh PLC

31 October 2011

 



For Immediate Release                                                                                                             31 October 2011

Eckoh plc

("Eckoh" or "the Company")

Eckoh wins contract with Tenpin Limited for EckohLOCATE product

 

 

Eckoh plc (AIM: ECK), the UK's leading provider of customer service solutions using speech recognition, is pleased to announce a new contract with Tenpin Limited for the provision of the Company's speech-enabled locator product, EckohLOCATE, from mid November 2011.

Tenpin is the second largest bowling operation in the UK with 38 locations. Based on Eckoh's speech recognition technology, Tenpin customers will call a national number, state the name of a town and EckohLOCATE will identify the nearest Tenpin centre and provide the caller with the option to connect directly through to a bookings and enquiries service.

Nik Philpot, Chief Executive Officer of Eckoh, said: "We are extremely pleased to have secured Tenpin as a new client. By promoting one number for all Tenpin locations customers will be able quickly and easily identify any Tenpin Centre. This service will benefit Tenpin by improving efficiency and reducing the cost of wasted calls."

About EckohLOCATE

Eckoh has considerable experience in successfully implementing speech-enabled store and branch locators. EckohLOCATE gives callers immediate and accurate access to location-specific information including opening hours, address, telephone number and facilities available, and the option to connect directly to the location.

Ends

Enquiries:

Eckoh plc

Nik Philpot, Chief Executive Officer

Adam Moloney, Group Finance Director

www.eckoh.com                                                                        Tel: [phone]

Buchanan          

Jeremy Garcia, Nicola Cronk, Gabriella Clinkard                           Tel: [phone]

Singer Capital Markets

Shaun Dobson                                                                           Tel: [phone]

Notes to Editors:

About Eckoh plc

Eckoh plc (AIM: ECK) is the UK's leading provider of customer service solutions using speech recognition, and complementary services on the web and mobile.

Eckoh's solutions enable transactions, enquiries or payments to be processed without the caller needing to talk to a contact centre. This significantly reduces its clients' costs, whilst freeing up contact centre agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.

Eckoh's secure and resilient infrastructure has the scalability to handle over 650,000 calls an hour and up to 8,000 calls simultaneously, which means calls can always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com

About Tenpin Limited

The principal activity of the group comprises the operation of tenpin bowling centres.

Tenpin is the biggest chain of bowling centres in the UK. The company is dedicated to ensuring its customers have the most amazing time! It's a great day or night out and everyone can do it - with fully computerised lanes, ramps and bumpers - even the youngest children can play.

Bowling is a fantastic leisure activity; Tenpin's sites have licensed food bars, American pool, and state of the art arcade areas. So strike out, come along and play and watch those pins come tumbling down!

For more information, visit: www.tenpin.co.uk

 

END

 

 

NRAUWSVRASARUAA