Wholesale Services Market

Bellsouth Corp 19 February 2001 MEDIA CONTACT: David Sutton, BellSouth Matt Fogt, GCI Group 404/285-3241 (cell) 678/592-5807 (cell) david.sutton@bellsouth.com mattfogt@bellsouthips.com BellSouth Commits to Wholesale Services Market Initiative -Three-Pronged Effort Will Focus Resources at Enhancing Service, High- Speed Product Offerings, Pricing Options for Access Services Clients- Orlando, FL, CompTel 2001, February 19, 2001 -- BellSouth today announced a three-pronged initiative for its wholesale services market that will benefit access services customers by enhancing provisioning of service levels, as well as, adding new product and pricing options. 'BellSouth is committed to serving customers with quality products and services, superior customer support and competitive prices,' said Bill Smith, chief technology officer and president of BellSouth Interconnection Services. 'BellSouth is focusing capital and human resources on its wholesale services market initiatives in 2001, and today's announcement details how access services customers will benefit from our commitment.' Specifically, BellSouth's three-pronged initiative will: - Enhance service levels to shorten customers' cycle time for provisioning and maintenance. BellSouth will provide installation predictability, pre-deployment of facilities based on customer forecasts, and a service infrastructure. For instance, ICS has established a five- and eight-day standard interval for DS-1s in its Southeast region. Using Web-enabled tools, access customers can see the installation intervals that would apply to their specific business requirements and order accordingly. - Bring new and enhanced products to market to offer customers end-to-end, one-stop shop solutions. This includes a recent rollout of OC-192 connectivity for point-to-point and ring services that adds a new high-bandwidth alternative. Plans for the future include the introduction of both 10mb and 100mb LAN interconnection to the SONET product family. - Introduce new pricing plans that offer customers flexible volume and term arrangements. New pricing plans will include volume and term commitments packaged with service level agreements along with other benefits such as customized reports, training and network design. 'This initiative from BellSouth is an insightful combination of product, pricing options and service, all designed to meet customer demands,' said Dave Patton, senior analyst, TeleChoice. 'Access customers expect bandwidth to be available when they need it. BellSouth's collaborative customer work is anticipating this demand.' 'At BellSouth, we understand our wholesale customers' requirements to supply the high-speed products and services that their customers are demanding,' says John Irwin, vice president of marketing for Interconnection Services. 'A key component of the enhancements we are adding to our access service product portfolio is the pre-deployment of network infrastructure. Pre-deployment of facilities will allow BellSouth to efficiently meet customer demand.' BellSouth Interconnection Services (www.interconnection.bellsouth.com) is the wholesale business unit of BellSouth, providing intelligent wholesale solutions for five core product families: transport, switching, intelligent network services, professional services and packet data. BellSouth Interconnection Services customer segments include Interexchange Carriers IXCs), Wireless Service Providers, Integrated Communication Providers (ICPs), Competitive Local Exchange Carriers (CLECs), Resellers, Independent Telephone Companies (IC0s) and Payphone Service Providers (PSPs). Created in 1997 as a separate business unit dedicated to the wholesale market, BellSouth Interconnection Services serves a diverse group of nearly 5,000 customers and has 400 sales and marketing professionals and nearly 3,600 operations center experts. About BellSouth Corporation BellSouth Corporation is a Fortune 100 communications services company headquartered in Atlanta, GA, serving more than 44 million customers in the United States and 16 other countries. Consistently recognized for customer satisfaction, BellSouth provides a full array of broadband data and e-commerce solutions to business customers, including Web hosting and other Internet services. In the residential market, BellSouth offers DSL high-speed Internet access, advanced voice features and other services. BellSouth also provides online and directory advertising services, including BellSouth(R) Real Pages(SM).com. BellSouth owns 40 percent of Cingular Wireless, the nation's second largest wireless company, which provides innovative wireless data and voice services.
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