Traffic and Capacity Statistics - January 2000

British Airways PLC 3 February 2000 TRAFFIC AND CAPACITY STATISTICS - JANUARY 2000 Summary of the headline figures In line with British Airways strategy, January capacity was below that of a year ago, premium traffic was higher and non-premium traffic lower. Premium traffic rose by 5.2% with all brands performing strongly. Non-premium traffic fell by 7.1%. British Airways mainline scheduled Available Seat Kilometres (ASKs) in January were 1.3 per cent lower than January 1999. Traffic, measured in Revenue Passenger Kilometres (RPKs), was 5.5 per cent lower. This reflected in particular the weakness of traffic at the end of the Millennium holiday period. Passenger load factor for January was 2.7 points lower than last year at 60.9 per cent. Cargo tonne kilometres rose by 6.7%. Market conditions Trading conditions continue to be challenging. Excess capacity on the North Atlantic continues, and the weakness of the euro is depressing European fares. However, the continuing growth in premium traffic relative to non-premium traffic is encouraging and the mix effect will offset pricing pressure. Bookings from the sales promotion launched in January will help to mitigate the impact of subdued bookings towards the end of the current quarter. Costs British Airways announced plans for fundamental change to the way the airline works with UK travel agents following extensive consultation with agents and customers. The current standard seven per cent commission payment will be replaced by a fee based structure, with charges paid for the basic service of making a booking, issuing travel documents and collecting the fare. Agents will be free to charge additional fees for any other services which customers require such as dedicated service desks and travel policy advice. Some fares will be adjusted to take this new scheme into account. In the light of the continued high fuel price, British Airways has followed the lead of several US carriers by raising premium fares and most economy fares across the North Atlantic by 3% effective from February 1. At the recent product launch, Chief Executive Bob Ayling said that he was targeting further cost reductions of 12% by March 31, 2003 Strategic developments British Airways presented its new products and announced the introduction of a new cabin class, World Traveller Plus. This cabin will offer more space and facilities than World Traveller for a premium to the full World Traveller fare. The Club World 'Lounge in the Sky' will feature the world's first fully flat bed for business class travellers who need to work and sleep in private on longhaul trips. The new Club World product enters service from this week and services between London and New York JFK will be fully embodied with both Club World and World Traveller Plus by Summer 2000. British Airways took delivery of its first two Boeing 777 Extended Range aircraft, commencing the next stage of implementing the strategy of smaller, more profitable aircraft. British Airways completed the purchase of an 18.3 per cent shareholding in Comair, its franchise partner in Southern Africa. The £17 million (R168 million) investment marks a further cementing of the successful relationship between the two airlines, which began in October 1996 when Comair became British Airways' first franchise outside Europe. British Airways agreed to sell Galileo UK to Galileo International Inc. Galileo UK distributes Galileo systems to travel agents across the UK. Other highlights British Airways launched the world's first commercial interactive TV service offered by an airline. The service will appear within the interactive TV travel sections of the UK cable companies Cable & Wireless Communications, ntl and Telewest. More than 60,000 customers in the North West are already enjoying the world's first digital interactive cable service with Cable & Wireless Communications. The technology is now being developed to allow for full e-commerce, with on line booking planned for this year. February 3, 2000 BRITISH AIRWAYS MONTHLY TRAFFIC AND CAPACITY STATISTICS Month of January Financial year to date April through January BRITISH AIRWAYS Change Change MAINLINE SCHEDULED SERVICES 2000 1999 (%) 1999/2000 1998/1999 (%) Passengers carried (000) UK/Europe 1492 1570 -5.0 19501 20099 -3.0 Intercontinental 945 1002 -5.7 11203 11225 -0.2 Total 2437 2572 -5.3 30704 31324 -2.0 Revenue passenger km (m) UK/Europe 1327 1401 -5.3 17675 17718 -0.2 Intercontinental 7028 7437 -5.5 81349 82114 -0.9 Total 8354 8838 -5.5 99024 99832 -0.8 Available seat km (m) UK/Europe 2714 2732 -0.6 27750 27842 -0.3 Intercontinental 11006 11175 -1.5 113594 112749 +0.7 Total 13720 13906 -1.3 141345 140591 +0.5 Passenger load factor (%) UK/Europe 48.9 51.3 -2.4 pts 63.7 63.6 +0.1 pts Intercontinental 63.9 66.6 -2.7 pts 71.6 72.8 -1.2 pts Total 60.9 63.6 -2.7 pts 70.1 71.0 -0.9 pts Revenue tonne km (RTK) (m) Cargo tonne km (CTK) 341 320 +6.7 3761 3576 +5.2 Total RTK 1186 1210 -2.0 13642 13543 +0.7 Available tonne km(m)1964 1996 -1.6 20485 20140 +1.7 Overall load 60.4 60.6 -0.2 pts 66.6 67.2 -0.6 pts factor (%) TOTAL GROUP SCHEDULED SERVICES (including Deutsche BA, Air Liberte and Cityflyer Express wef 5.11.1999,) Passengers carried 3065 3080 -0.5 36784 36842 -0.2 (000) Revenue passenger 8962 9365 -4.3 104468 104744 -0.3 km (m) Available seat km(m)14672 14701 -0.2 149516 148134 +0.9 Total RTK (m) 1246 1264 -1.4 14190 14045 +1.0 Available tonne km(m)2055 2073 -0.9 21271 20871 +1.9 Shareholder Value Waterside (HEA3) PO Box 365, Harmondsworth West Drayton, Middlesex UB7 OGB Tel: +44 (0) 181 738 6947 Fax: +44 (0) 181 738 9602

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