Interim Results - Part 3 of 4

Barclays PLC 2 August 2001 PART 3 BARCLAYS PLC Personal Financial Services Personal Financial Services (previously UK Personal Customers) provides a wide range of products and services to personal customers throughout the United Kingdom, including current accounts, savings, consumer loans and payment protection insurance. It is also responsible for the management and development of the Barclays branch network, telephone banking service and online banking service. Personal Financial Services works closely with other businesses in the Group, in particular Woolwich, Barclays Private Clients, Barclaycard and Business Banking. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 576 547 545 Net fees and commissions 256 248 240 Other operating income 68 63 63 Total income 900 858 848 Total costs (479) (494) (516) Provisions for bad and doubtful debts (158) (110) (167) Operating profit 263 254 165 Restructuring costs (12) (15) (36) Integration costs (2) - - Profit before tax and exceptional items 249 239 129 Personal Financial Services operating profit increased 59%, or £98m, to £263m as a result of reduced costs and higher levels of net interest income and fees and commissions. Operating profit in the second half of 2000 benefited from a low net provision charge for that period. Net interest income grew by 6% to £576m. Average lending balances (which includes balances held on behalf of Barclays Private Clients) were up 9% to £ 6.5bn on the first half of 2000 and average deposit balances (on the same basis) grew 9% to £32.6bn. Income derived from these volume increases and the majority of the gain on the hedge closure were offset by reduced margins as a result of the introduction of personal pricing in consumer loans and by stronger growth in lower margin savings products and reduced market rates of interest. Average retail consumer lending balances increased to £4.6bn, ahead of the rate of growth of the market. Notwithstanding the tightening of credit scoring criteria in the second half of 2000, the promotion of personal pricing in the consumer loan market proved successful in attracting higher quality, lower risk business. Average savings balances increased to £11.6bn, partly as a result of the launch of the Regular Savings Account in February 2001 and greater focus on higher balances including e-savings and bonds. Net fees and commissions increased 7% to £256m as a result of the increased number of Additions accounts (2001: 1,141,000, 2000: 958,000) and growth in overdraft lending activity. Other operating income increased 8% to £68m as a result of higher payment protection and other insurance business. Higher quality lending resulted in lower penetration of payment protection policy sales in consumer loans. Total costs fell 7%, or £37m, to £479m. Business as usual costs fell despite an increase in fraud costs. Strategic investment expenditure, at £30m, was mainly directed at the branch network and online services. Provisions fell 5%, or £9m, despite the 9% growth in average lending balances. This reflected continued benefit from the introduction of personal pricing in consumer loans which has resulted in higher quality lending. New and increased provisions, including a £20m charge in respect of interest previously held in suspense, were £157m (31st December 2000: £121m, 30th June 2000: £166m). The total number of Barclays registered customers for online banking increased in the half year by half a million to 2.3m. Overall online sales and transaction volumes have continued to increase, with balances on the e-savings account at £290m. The total number of personal retail customers registered for telephone banking increased to 1.3m (31st December 2000: 1.1m). The total number of Barclays personal current accounts increased to 9.0m and Barclays personal savings accounts increased to 4.3m (31st December 2000: 4.2m) Woolwich The Woolwich business comprises Woolwich plc and Barclays Mortgages, the UK mortgages and household insurance operations of Barclays. Woolwich is a predominantly UK-based financial services business which provides a wide range of personal financial services, including financial advice through one of the UK's largest independent financial advisory (IFA) teams. Half-year ended 30.06.01 31.12.00** 30.06.00* £m £m £m Net interest income 413 209 109 Net fees and commissions 157 60 17 Income from long-term assurance business 11 5 - Other operating income 10 4 - Total income 591 278 126 Total costs (320) (138) (32) Provisions for bad and doubtful debts (34) (12) 8 Profit from joint ventures 1 - - Operating profit 238 128 102 Restructuring costs (1) (2) (2) Integration costs (12) (7) - Fair value adjustments (16) (6) - Profit before tax and exceptional items 209 113 100 * Barclays mortgage business only. ** Barclays mortgage business and operating profit of £70m in respect of Woolwich plc business from 25th October 2000 to 31st December 2000. Pro forma profit and loss account for Woolwich In order to provide a like for like performance of Woolwich's performance, pro forma tables have been provided below assuming that the acquisition of Woolwich plc took place on 1st January 2000. Half-year ended 30.06.01 31.12.00 30.06.00 Total Total Total £m £m £m Net Interest Income 413 425 425 Net fees and commissions 157 161 145 Income from long term assurance business 11 13 21 Other operating income 10 10 6 Total income 591 609 597 Operating costs (320) (308) (305) Provision for bad and doubtful debts (34) (24) (15) Profit/loss from joint ventures 1 - (2) Operating profit 238 277 275 Restructuring costs (1) (2) (2) Integration costs (12) (7) - Profit before tax and exceptional items* 225 268 273 * The fair value adjustments detailed in the footnote on page 9 are not reflected in this presentation. Operating profit before restructuring and integration costs was £238m (2000: £275m). Barclays Mortgages operating profit reduced by £39m to £63m reflecting a net credit to provisions in the first half of 2000 and a fall in lending margins induced by repricing during the second half of last year. Adjusting for an £8m one-off increase in the life fund, Woolwich plc operating profit increased 6%. Net interest income fell 3% to £413m. Woolwich plc net interest income remained stable at £316m and reflected an improved contribution from mortgage and other lending activities offset by savings margin compression resulting from intense market competition for deposits. Overall, the Woolwich plc mortgage margin remained stable at 0.8% and the savings margin fell from 1.3% to 1.0%. Barclays Mortgages net interest income fell £12m to £97m, reflecting a high level of redemptions in the book in the second half of 2000. Average UK mortgage balances increased 6.6% to £48.3bn, (2000: £45.3bn). Total market share of gross mortgage lending was 10%, higher than the 9% market share of mortgage stock. Total net UK mortgage lending was £1.8bn, an 18% increase with market share improving strongly in the second quarter. From April, Woolwich branded mortgages were available through the Barclays retail network. The total mortgage pipeline ended the period at £3.4bn (2000: £2.2bn). Net fees and commissions increased 8% to £157m and primarily reflected the success of the IFA operation and volume driven growth in mortgage related activities. Total costs rose 5% to £320m (2000: £305m). Strategic investment expenditure increased to £23m (2000: £17m) to support future growth in key business development areas, such as IFA operations and Open Plan. Business as usual costs rose 3%, or £8m, due largely to the greater costs associated with higher new business volumes. Provisions for bad and doubtful debts at £34m were £19m higher than in the first half of 2000, principally reflecting higher levels of Woolwich plc consumer loan balances and a general provision release in 2000. At 30th June 2001 the number of Woolwich Open Plan customers had increased to 806,000 (31st December 2000: 544,000), with product penetration increasing to 3.1 products per customer (2000: 3.0). Woolwich Open Plan customer numbers are on course to reach 1 million by the end of this year. Barclays Private Clients Barclays Private Clients (previously Wealth Management) serves affluent and high net worth clients globally with bespoke, relationship-based services in the areas of banking, asset management, stockbroking and long-term financial planning. It brings together the existing operations of Premier Banking, European Retail Banking, Offshore Services, Private Banking, Stockbrokers and Caribbean into one business. Barclays Private Clients serves over 1 million affluent clients across 33 countries worldwide and has extensive geographical diversity with over a third of clients based outside the UK, mainly in France, Iberia and the Caribbean. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 427 417 376 Net fees and commissions 260 278 301 Income from long-term assurance business 83 87 79 Other operating income 14 22 14 Total income 784 804 770 Total costs (440) (480) (426) Provisions for bad and doubtful debts (13) (14) (5) Operating profit 331 310 339 Restructuring costs (6) (30) (11) Profit before tax and exceptional items 325 280 328 Operating profit of Barclays Private Clients reduced 2% to £331m compared to the first six months of 2000 (2000: £339m) although it increased by 7% compared to the second half of last year. This performance was achieved despite an increase in strategic investment spend of £33m, depressed market conditions with the average FTSE 100 level down 7% and market retail broking volumes down 32% compared with the first half of last year. Net interest income increased by 14% to £427m as average lending volumes increased 18% and average deposits, primarily of UK affluent clients, grew by 8%. The benefit was partially offset by margin compression in lendings and deposits, as a result of reduced interest rates. Net fees and commissions decreased 14%, or £41m, to £260m primarily due to lower brokerage and fund management fees resulting from adverse stock market conditions compared with an exceptionally buoyant first quarter of 2000. Stockbroking volumes in the UK decreased to 7,000 average deals per day (2000: 8,900), although the leading position in the UK as measured by retail client orders was maintained. Income from long term assurance business increased by £4m to £83m (2000: £79m). Underlying income was restricted by lower stock market levels, offset by a one-off benefit of £13m as a result of the Legal & General strategic alliance. Following the strategic alliance with Legal & General, a stakeholder pensions product was launched in April 2001. Designations to date from company employers through direct sales totalled over 21,000. Total customer funds, which include assets under management and administration and on balance sheet deposits, amounted to £80bn (31st December 2000: £81bn). In addition, Barclays Private Clients currently accounts for and manages £14bn of assets under management relating to the retail life and funds businesses (31st December 2000: £14bn). Within the total customer funds, assets under management fell by £1bn from 31st December 2000 as growth in net new funds of £1bn was more than offset by a £2bn impact of falling stock markets. Loans to customers grew 5% to £8.4bn (31st December 2000: £8bn). Total costs rose 3% to £440m (2000: £426m). Business as usual costs fell £ 25m, or 6% through the continued focus on productivity programmes. This fall was offset by an increase in strategic investment expenditure of £33m as a result of the continuation of a major investment programme focussing on the development of a single relationship across banking and investment and a seamless multi-channel distribution service. Barclaycard Barclaycard is the leading credit card business in Europe with operations in the United Kingdom, Germany, France, Spain and Greece. It offers a full range of credit card services to individual customers, together with card payment facilities to retailers and other businesses. Barclaycard includes the Masterloan consumer lending business. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 397 341 344 Net fees and commissions 284 269 255 Total income 681 610 599 Total costs (242) (210) (229) Provisions for bad and doubtful debts (162) (168) (136) (Loss)/profit from joint ventures (2) (2) - Operating profit 275 230 234 Restructuring costs - (4) - Integration costs (2) Profit before tax and exceptional items 273 226 234 Barclaycard's operating profit increased 18%, or £41m, to £275m. Net interest income increased 15% to £397m benefiting from continued strong growth in average UK extended credit balances which rose 14% during the period to £6.0bn. Growth was below market trends reflecting lower recruitment and a tightening of credit scoring. Recruitment of UK customers was 275,000 for the half year. Barclaycard's recruitment strategy will be focused on the second half of the year in order to capitalise on the investment in the sponsorship of the FA Barclaycard Premiership. The UK net interest margin increased as a result of improved cardholder rate management and falling interest rates. Fees and commissions increased 11% to £284m, partly driven by cardholder turnover growth and account fees. Barclaycard's international businesses recorded an operating loss of £15m (2000: loss £17m). Average extended credit balances increased 44% and income was up 35%. Total costs increased 6% to £242m primarily reflecting an increase in business as usual costs. Business as usual costs rose by 7% largely as a result of an increase in activity related costs and a continuing rise in fraud costs. Barclaycard continues to combat fraud through the development of intelligent fraud identification and monitoring systems, and is developing chip based technology as a fraud solution. Strategic investment spend remained in line with the first six months of last year at £31m but increased 15% on the second half of 2000. Provisions for bad and doubtful debts increased 19% to £162m (2000: £136m). This was attributable to strong lending growth across the UK and international businesses and reflected high levels of recruitment over the last two years. Investment in e-enablement continued and a new account service was implemented on the internet site. The modular design delivers increased capacity and improves speed to market. The UK business now has 512,000 registered users of its website for online services and over 83,000 active retailer relationships, of which over 4,600 are registered for Barclaycard's payment systems to provide shopping facilities online. Business Banking Business Banking provides relationship banking to the Group's small, medium business and large business customers in the United Kingdom. Customers are served by a network of specialist relationship managers who provide access to an extensive range of products. Customers are also offered access to business centres in mainland Europe and the United States. Business Banking offers a range of online and e-commerce based services to customers. Barclays B2B, a joint venture with Accenture, was created in 2000 to enable the delivery of business services to companies with a turnover of between £5m and £250m. It is one of the UK's first purchase to payment e-procurement systems and provides a direct channel for the sale and delivery of a number of business services such as strategic sourcing. Clearlybusiness.com, a joint venture with Freeserve, is one of the UK's leading on-line small business service providers. Around a quarter of small and medium enterprise (SME) businesses in the United Kingdom bank with Barclays. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 776 760 743 Net fees and commissions 417 402 385 Other operating income - (12) 5 Total income 1,193 1,150 1,133 Total costs (505) (529) (526) Provisions for bad and doubtful debts (76) (87) (33) (Loss)/income from associated undertakings (4) 4 (10) Operating profit 608 538 564 Restructuring costs (13) (29) (30) Profit before tax and exceptional items 595 509 534 Business Banking operating profit increased 8%, or £44m, to £608m. Net interest income rose 4% to £776m reflecting increased lending and deposit balances partly offset by a slight reduction in the overall margin. Adjusted for the sale of Dial in 2000 and the consolidation of Banco Barclays e Galicia SA from January 2001, growth in net interest income was 8%. Average customer lending balances increased 8% to £40bn and average customer deposit balances increased 7% to £42bn. Lending to large business customers grew strongly. Lending growth was concentrated towards higher quality customers and, as a result, the overall quality of the portfolio improved. Lending volumes in the medium business and small business areas grew steadily. The Sales Financing product range, which includes factoring and invoice discounting, saw rapid growth in turnover, up 62%, while Barclays Asset Finance direct volumes were up over 40%. UK lending margins eased in line with the improved quality of the lending portfolio. The overall deposit margin reduced slightly as a result of the impact of lower margins on non-interest bearing current accounts. Net fees and commissions increased 8% to £417m. Lending related fees rose as a result of higher customer use of on and off balance sheet financing products and strong demand for sales financing products. UK money transmission income reduced slightly, with higher volumes offset by lower fee levels as a result of strong competitive pressure. Foreign exchange related income increased strongly as a result of higher volumes. The use of electronic products continued to increase. Over 40% of large business and medium business customers are now registered for BusinessMaster services. At the end of June 2001, over 200,000 small business customers were registered to use online banking. Barclays B2B's initial offering, the Barclays B2B exchange, has created a secure marketplace which enables buyers and sellers to benefit from lower processing costs and increased management control in their business transactions. Barclays B2B had 6,400 businesses registered to trade online as at the end of June 2001. Total costs fell 4%, to £505m, largely reflecting the continued impact of a further reduction in headcount and the sale of Dial, the car leasing business, in June 2000. Strategic investment expenditure was £39m (2000: £45m). Costs included the £24m total operating costs of Barclays B2B and of Banco Barclays e Galicia SA which was consolidated as a subsidiary from 1st January 2001 having been previously reported as an associate undertaking. The net provisions charge increased to £76m (2000: £33m) reflecting an increase in gross new and increased provisions; however the charge remained below risk tendency. Barclays Africa Barclays Africa provides banking services to personal and corporate customers in North Africa, sub-Saharan Africa and the Indian Ocean. It operates a diversified portfolio of banking operations in Botswana, Egypt, Ghana, Kenya, Mauritius, Seychelles, South Africa, Tanzania, Uganda, Zambia and Zimbabwe. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 98 92 89 Net fees and commissions 70 66 60 Other operating income 3 5 2 Total income 171 163 151 Total costs (87) (78) (79) Provisions for bad and doubtful debts (16) (32) (15) Operating profit 68 53 57 Restructuring costs (5) (4) (12) Profit before tax and exceptional items 63 49 45 Barclays Africa operating profit increased 19%, or £11m, to £68m as a result of a 13% improvement in total income. The impact of exchange rate translation movements reduced profit by £6m. Net interest income rose 10% to £98m and benefited from good growth in lending and deposit volumes across the portfolio. Total average customer lending balances increased 22% to £1.5bn. Average customer deposit balances rose 16% to £2.0bn. Margins fell slightly during the period due to increased competitive pressures. Net fees and commissions increased 17% to £70m as a result of increased activity levels, together with higher fee levels following the introduction of new personal product offerings which will provide a comprehensive and innovative range of banking services to customers across the African market. Operating costs grew £8m to £87m and reflected costs of £2m to establish new branch operations in Tanzania and the effect of high levels of inflation in Zimbabwe. Provisions for bad and doubtful debts increased slightly to £16m but were lower than in the second half of 2000. Barclays Capital Barclays Capital conducts the Group's investment banking business. As the Group's principal point of access to the wholesale markets, it provides corporate, institutional and government clients with solutions to their financing and risk management needs. The Barclays Capital business model is distinctive and client driven. It focuses on a broad span of financing and risk management services in the interest rate, foreign exchange and credit markets combined with capabilities in commodities and equities. Activities are split between two areas: Rates which includes fixed income, foreign exchange, derivatives and money markets sales, trading and research and prime brokerage; and Credit which includes origination, sales, trading and research relating to loans, debt capital markets, structured capital markets and private equity. Barclays Capital now manages all wholesale client relationships in the UK and internationally, having integrated the larger corporate and institutional businesses which previously operated out of Corporate Banking. This has extended its client base in Europe, Latin America and the Middle East and is enabling the delivery of a wider product range across the wholesale markets. In the first half of the year Barclays Capital was the third (2000: 5th) largest overall debt arranger* in Europe and eighth (2000: 12th) worldwide. * Debt arranger includes loan, bond and medium term note activity and is regarded as one of the most comprehensive measures of market standing in debt capital markets activity. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 312 259 253 Dealing profits 569 260 420 Net fees and commissions 163 278 196 Other operating income 25 16 23 Total income 1,069 813 892 Total costs (643) (522) (542) Provisions for bad and doubtful debts (49) (25) (41) Operating profit 377 266 309 Restructuring costs (1) (2) - Profit before tax and exceptional items 376 264 309 Operating profit increased 22%, or £68m, to £377m (2000: £309m) as a result of good performances across all activities, and demonstrating the strengths of the business model. During the first six months of the year, Barclays Capital delivered strong organic income growth at 20%, benefiting from the investments made in technology in prior years and from product and client coverage and distribution capabilities. Net interest income increased 23% to £312m (2000: £253m) mainly as a result of greater activity in the UK and Europe offset by a small decline in the average margin levels reflecting a higher average asset quality. The growth in net interest income was spread across money markets, credit portfolio and structured capital markets. Dealing profits rose 35% to £569m (2000: £420m). Dealing profits have been strong across all activities with growth driven primarily by government bonds, foreign exchange, debt capital markets and credit repackaging. This improved performance resulted from better market conditions and a balanced contribution across different activities. The growth in operating profit was achieved with a 5% lower average daily value at risk (DVAR) (2001: £17.0m, 2000: £17.9m). Weighted risk assets grew 12% to £51.2bn, but weighted risk assets in the credit portfolio were kept at £17.9bn, the same level as June 2000. Net fees and commissions fell 17% to £163m (2000: £196m) mainly due to reduced merger and acquisition financing volumes in the syndicated loan market. Net fees and commissions include £42m (half year ended 31st December 2000 £46m, half year ended 30th June 2000 £35m) internal fees for structured capital markets activities arranged by Barclays Capital. Provisions for bad and doubtful debts increased to £49m (2000: £41m). Provisions mainly related to overseas exposures. Total costs rose 19% to £643m (2000: £542m). Business as usual costs grew 9% reflecting the effect of headcount increases and higher trading volumes. Headcount at the end of the first half of 2001 increased by 15% to 5,300 compared to the same point last year. Notwithstanding the substantial investments made in new capability over the last 12 months, staff costs were 50% of total operating income less provisions (2000: 49%). There was increased strategic investment expenditure mainly in respect of product, client coverage and distribution capabilities. Revenue related costs grew as a result of higher performance related remuneration. Barclays Global Investors Barclays Global Investors (BGI) is one of the world's largest institutional asset managers and the world's largest provider of structured investment solutions such as indexing, tactical asset allocation and quantitative active strategies. BGI delivers high value investment products and strategies to clients by managing all dimensions of performance: return, risk and cost. BGI also adds value to its product range through value chain extensions such as securities lending, cash management, securities crossing and portfolio transition services. BGI counts some of the most sophisticated investing institutions in the world among its 2,400 clients, in over 40 countries. During the first half of 2001 BGI sold its US asset administration unit to Investors Bank & Trust Company (IBT), which provides asset administration services for the financial services industry. The unit provided custody, accounting, administration and other back office operations functions. This alliance will enable BGI to focus on its core competencies of product development and investment management. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 3 1 5 Net fees and commissions 249 239 196 Other operating income - (1) - Total income 252 239 201 Total costs (219) (214) (167) Operating profit before tax and exceptional items 33 25 34 Operating profit of £33m was at a similar level to the first six months of 2000. Fees and commissions increased by £53m or 27% to £249m (2000: £196m) despite lower market levels compared with the same period last year. Some £20m of the growth in fees was attributable to exchange rate movements. Revenue growth was driven by new client asset levels and cross-selling, strong active investment performance and new revenues from strategic investment initiatives, such as global securities lending, transition services and exchange traded funds. Total costs increased £52m, or 31%, reflecting an increase in headcount and compensation costs and an increase in strategic and systems investments. Some £17m of the increase in costs was attributable to exchange rate movements. Costs grew by £5m or 2% over the second half of 2000 as a result of limited hirings in 2001. Strategic investment expenditure increased to £24m (2000: £21m). Total assets under management fell less than 1% to £548bn (2000: £550bn). This was the net result of increases of £16bn attributable to net new assets, £32bn due to exchange rate translation movements and a reduction of £50bn attributable to adverse market movements. Assets under management consist of £455bn of indexed funds and £93bn under advanced active management. Other operations Property management includes Barclays Group Property Services which is responsible for the management of the Group's operational premises and property related services. Property costs include the central administration of certain operational properties. Central services includes certain activities which support the operating businesses and Service Provision which provides central information technology services. Within management of Group capital are certain central items including residual balances arising from centrally managed transition businesses. The Group maintains hedges with respect to its capital and its current account balances, which are designed both to reduce the impact of short-term interest rate fluctuations on profits and to increase profitability over the interest rate cycle. The hedges increase profitability when average short-term interest rates are lower than average medium-term interest rates and depress profitability when average short-term interest rates are higher than average medium-term interest rates. Earnings on centrally held Group capital are allocated to business groups on the basis of economic capital. Half-year ended 30.06.01 30.12.00 30.06.00 £m £m £m Property costs 14 27 1 Central services (12) (16) (10) Management of Group capital* (9) 17 (2) Operating (loss)/profit (7) 28 (11) Woolwich integration costs (3) - - Restructuring costs (23) (31) (13) Loss before tax and exceptional items (33) (3) (24) * Management of Group capital is after charging £42m (half year ended 31st December 2000 £46m, half year ended 30th June 2000 £35m) internal fees for structured capital markets activities arranged by Barclays Capital. Management of Group capital includes £9m further releases of provisions, albeit at lower levels than in 2000, offset by increased internal fees. The credit to property costs in the second half of 2000 included increased profits on disposal of properties. Head office functions Head office functions comprise all the Group's central costs, including Group executive, Group finance, corporate communications, human resources, corporate planning, audit, marketing, legal, corporate secretariat and risk. Costs incurred wholly on behalf of the business units are recharged to them. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Operating cost (46) (30) (17) Restructuring costs (2) (9) (2) Total (48) (39) (19) Operating costs in the first half of 2001 include increased expenditure on strategic initiatives which in total amounted to £19m and are held centrally on behalf of the Group. Restructuring charge Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Staff costs 48 79 92 Administrative expenses - other 15 47 14 63 126 106 Of the total restructuring charge for the six months to 30th June 2001 of £63m, the main elements relate to Service Provision (£22m), Business Banking (£13m) and Personal Financial Services (£12m). Expenditure of £10m was incurred in the half year against the provisions raised for the 1999 programme, a further £38m in respect of the 2000 programme and £25m in respect of the 2001 programme. Accrued provision at 30th June 2001 amounted to £122m (31st December 2000: £132m). Half-year ended Woolwich integration costs 30.06.01 31.12.00 30.06.00 £m £m £m Staff costs 8 1 - Administrative expenses - other 11 6 - 19 7 - Total integration costs, including those incurred in 2000 in respect of the acquisition of Woolwich plc, are expected to be in the order of £200m by the end of 2003. Integration costs are expected to increase in the second half of 2001. Woolwich integration synergies Actual synergies achieved in the six months ended 30th June 2001 were as £m follows: Gross revenue synergies 12 Attributable operating costs (6) Net revenue synergies 6 Cost savings 15 Avoided costs 9 Total pre-tax effect 30 The Group expects to realise pre-tax synergies of more than £400m per annum from 1st January 2004. This is represented by pre-tax annual cost savings of at least £150m and pre-tax revenue synergies, net of attributable costs, of at least £250m. It is estimated that pre-tax cost and revenue synergies totalling at least £80m will be achieved by the end of 2001. Revenue synergies do not include a one-off gain of £33m arising from the closure of surplus hedge positions in Personal Financial Services and Barclays Private Clients which were no longer required following the acquisition of Woolwich plc. Shareholder Value Barclays is focused on delivering superior value creation for shareholders through creation and delivery of superior products and services to customers. Barclays uses value-based management (VBM) to align management decision taking at all levels of the Barclays Group with the interests of its shareholders. Through VBM, Barclays has a disciplined focus on strategy development and business planning to realise sustainable competitive advantage. Group businesses undertake strategy development based on generation of alternative business models to enable identification and selection of the value-maximising alternatives. The aim is to focus on profitable growth in all our businesses by systematically looking for opportunities to achieve it. In order to manage for value, demanding performance goals have been established which are explicitly linked to shareholder value and are consistent with being a top-tier performer. These performance goals are now specified in terms of three primary measures of shareholder value performance - total shareholder returns relative to peers, growth in economic value and economic profits. Total Shareholder Returns Total Shareholder Returns (TSRs) are defined as the combination of share price appreciation and dividend yield realised by investors. Our goal is to achieve and sustain top quartile TSRs relative to our peers. In the year to 31 December 2000, Barclays achieved TSR in the second quartile relative to our peer group. In the half year to 30 June 2001, Barclays achieved TSR in the top quartile relative to our peer group. The TSR calculations for the six months to 30th June 2001 and the previous twelve months to 31st December 2000 for Barclays and peer group average are as follows: Half Year to 30 June 2001 Year to 31 December 2000 Barclays TSR 7.2% 20.6% Comparator Group* TSR 1.2% 21.0% * Abbey National, ABN Amro, Bank of Scotland, Citigroup, Halifax, HSBC, Lloyds TSB, Prudential, Royal Bank of Scotland, Standard Chartered and UBS. Economic Value Our value goal is to double the value of an investment in Barclays shares every four years. This corresponds to a 19% increase in value every year, and includes both dividend payments (treated as if reinvested in Barclays shares) and share price appreciation. Our belief is that the goal to double value every four years is consistent with our goal of sustained top quartile TSR performance relative to our peers. An investment of £100 in Barclays shares at the end of 1999, with net dividends reinvested, grew in value to £129 at the end of June 2001, an increase of 29% compared with our goal of 30% across the 18 month period (2000: increase of 21% compared to our goal of 19%). Economic Capital and Economic Profit The quantum of economic capital, which is distinct from regulatory capital, is derived from an estimate of risk based on contribution to overall Group volatility. Each business group is charged for its use of economic capital, which attracts a cost of risk. The cost of risk is deducted from profit after tax and minority interests to arrive at economic profit. Economic profit is the post-tax attributable profit generated by a business over and above the cost of capital. Our goal is to double the economic profit of the Group over four years, consistent with our TSR and value goals. Economic profit for the Group is defined as profit after tax and minority interests excluding goodwill amortisation, less a charge for the cost of average shareholders' funds (which includes purchased goodwill). This is calculated using a capital asset pricing model. The assumptions made include estimates of the future equity market risk premium of 4.0% and the relative risk of Barclays shares compared to the FTSE, measures by beta. A forward looking beta of 1.2 has been used. The cost of average shareholders' funds decreased to 10.5% from 11% last year, primarily as a result of lower overall interest rates. The use of economic capital is an integral part of value-based management. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Profit after tax and minority interests (excluding goodwill amortisation) 1,420 1,194 1,326 Average shareholders' funds 14,090 11,058 9,193 Post tax cost of equity 10.5% 11% 11% Cost of average shareholders' funds* (698) (584) (507) Economic profit 722 610 819 * A post tax cost of equity of 8.5% has been used for Woolwich plc goodwill. The cost includes a charge for purchased goodwill. Economic capital and economic profit by business are set out below: Average economic capital Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Personal Financial Services 1,300 1,200 1,200 Woolwich* 900 400 200 Barclays Private Clients 800 800 800 Barclaycard 1,000 1,000 900 Business Banking 2,200 2,200 2,200 Africa 200 200 200 Barclays Capital 1,800 1,700 1,700 Barclays Global Investors 100 100 100 Other operations 500 600 600 Head office functions - - - Average economic capital 8,800 8,200 7,900 Goodwill ** 4,600 2,100 500 Variance to average shareholders' funds *** 700 800 800 Total average shareholders' funds 14,100 11,100 9,200 * Average economic capital for Woolwich includes capital attributable to Barclays mortgage business and for Woolwich plc from 25 October 2000. ** The movement in average goodwill primarily reflects the acquisition of Woolwich plc on the 25th October 2000. *** The variance to average shareholders' funds represents the variance between average economic capital by business and average shareholders' funds. Economic profit Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Personal Financial Services 116 107 22 Woolwich 100 55 57 Barclays Private Clients 189 169 189 Barclaycard 123 102 112 Business Banking - operating 284 236 250 - sale of subsidiary - - 186 Africa 25 18 10 Barclays Capital 138 70 102 Barclays Global Investors 17 6 15 Other operations (34) (20) (52) Head office functions (12) (18) (21) Economic profit 946 725 870 Goodwill **** (201) (89) (25) Variance to average shareholders' funds (23) (26) (26) Economic profit 722 610 819 **** Cost of equity charge on unamortised goodwill. Risk tendency The Group uses a grading structure which estimates the probability of default by different categories. This, together with similar risk calibration of categories of personal sector lendings, is used for the overall lending portfolio averaged across the economic cycle (termed risk tendency). Risk tendency estimates assist in portfolio management decisions, such as exposure limits to any single counterparty or borrower, the desired aggregate exposure levels to individual sectors and pricing policy. These estimates also provide a guide to changes in the underlying credit quality of the lending portfolio over time. The methodology is continuously refined to provide a better understanding of the credit risks being taken. Based upon the composition of the lending portfolio as at 30th June 2001, the risk tendency is estimated at £1,100m (31st December 2000: £1,030m). The increase is primarily a reflection of asset growth across the Group. Risk Tendency 30.06.01 31.12.00 30.06.00 £m £m £m Personal Financial Services 255 240 205 Woolwich* 110 95 25 Barclays Private Clients 45 45 40 Barclaycard 310 300 255 Business Banking 220 215 205 Africa 25 20 15 Barclays Capital 135 115 85 1,100 1,030 830 * Includes Barclays Mortgage business only at 30th June 2000. On a pro forma basis, assuming Woolwich plc was acquired on 1st January 2000, risk tendency as at 30th June 2000 would have been £900m. ADDITIONAL INFORMATION CHANGES IN REPORTING OF GROUP STRUCTURE IN 2001 During 2000, significant changes were made to the Group's organisational structure, moving from five major business groups to an organisation based on strategic business units (SBUs), which are supported by shared services. Each SBU has been tasked with identifying and implementing value-maximising strategies, and achieving these by creating advantage for customers through superior products and services. From 1st January 2001, for reporting purposes, the SBUs have been organised into the following business groups: - Personal Financial Services (previously UK Personal Customers) - Woolwich - Barclays Private Clients (previously Wealth Management) - Barclaycard - Business Banking - Africa - Barclays Capital - Barclays Global Investors Group structure changes from 2000 The figures in the business group analyses have been restated to take account of the following changes relative to 2000: Retail Financial Services is presented as three separate business groups for reporting purposes - Personal Financial Services, Woolwich and Barclays Private Clients. The Masterloan consumer lending business, the Investment Management business, Barclays mortgage business (which were all part of UK Personal Customers), UK Small Business and Africa are no longer reported within Retail Customers. The Masterloan business is now part of Barclaycard, the Investment Management business is now part of Barclays Private Clients and the Barclays mortgage business is now part of Woolwich. UK Small Business is now reported within Business Banking and Africa (including Egypt) is reported separately. The wholesale clients within the UK and international large commercial banking businesses previously reported within Corporate Banking are now managed by and reported within Barclays Capital. The majority of central and head office costs have been re-allocated to the business groups based on the utilisation of the services supplied. Operating profit for business groups includes allocations of notional interest based on economic capital. This was previously allocated on the basis of regulatory capital. ACQUISITIONS AND DISPOSALS The Group has a 50% shareholding in Banco Barclays e Galicia, which since 1st January 2001 has been consolidated as a subsidiary undertaking. Barclays is seeking to acquire the balance of shares through a tender offer in Brazil. Details of significant disposals are set out under exceptional items on page 24. ACCOUNTING POLICIES There have been no significant changes to the Group's accounting policies following the adoption in 2001 of Financial Reporting Standard 18 'Accounting Policies'. Financial Reporting Standard 19 'Deferred Tax' and Financial Reporting Standard 17 'Retirement Benefits' will be fully effective for the years ending 31 December 2002 and 2003 respectively. There have been no other significant changes to the accounting policies as described in the 2000 Annual Report. CHANGES IN ACCOUNTING PRESENTATION Barclays Capital operating profit now includes internal fees received from management of Group capital in relation to structured capital market activities. Operating profit for business groups includes allocations of notional interest based on economic capital. For geographic analysis of the profit before tax, earnings on capital are allocated on the basis of the geographic location of capital. Previously earnings on capital was allocated on the basis of regulatory capital. Credit risk and country risk provisions for bad and doubtful debts are now reported in total having previously been shown separately. Country risk provisions are now included in the coverage ratios for potential credit risk lendings. There have been no other changes in accounting presentation from that reflected in the 2000 Annual Report. GROUP SHARE SCHEMES The trustees of the Group's share schemes may make purchases of Barclays PLC ordinary shares in the market following this announcement of the Group's results for the purposes of those schemes' current and future requirements. The total number of ordinary shares purchased would not be material in relation to the issued share capital of Barclays PLC. FILINGS WITH THE SEC This report is being furnished as a Form 6-K to the U.S. Securities and Exchange Commission. OTHER INFORMATION The interim report for the six months to 30th June 2001, including extracts from this announcement and the independent review report by the auditors, will be advertised in The Times, the Daily Mail and The Scotsman on 3rd August 2001. Copies will be available to the public at Barclays registered office. RECENT DEVELOPMENTS On 23rd July 2001 Barclays announced that it was in advanced discussions with Canadian Imperial Bank of Commerce, with the intention of combining their Caribbean retail, corporate and offshore banking operations to create FirstCaribbean International BankTM. Barclays Private Banking and CIBC Wealth Management businesses and their clients are not included in the scope of the discussions and would remain under their respective Barclays and CIBC ownership. From 30th July 2001 Securitas Cash Management Limited, a subsidiary of Securitas UK Limited, will be providing wholesale sterling cash services to Barclays Bank PLC. Previously, similar activities had been performed in-house. MORE TO FOLLOW

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